HONORA DAY

ad14h3@r.postjobfree.com 614-***-**** Columbus, OH 43224

Summary

Software Engineering honors graduate with background in software development. Strong technical proficiency with work history in computer related fields. In-depth knowledge of software engineering coupled with Software Development Life Cycle and Project Management abilities. Proven history of Visio and flowcharts. Knowledgeable in C#, VB.NET, HTML, SQL and Adobe Macromedia Suite. Well educated in application development.

Skills

Software Development Lifecycle

Fluent in C#

UI/UX

Design and development

Development environment software

Requirements gathering

Project management

Experience

Teleperformance Columbus, OH

Client Services Representative Operations

03/2017 - Current

Teleperformance- Outsourcing ( 5 years, 10 months:)

First with Dicks Sporting Goods

Second with Ann Taylor

Currently with Lane Bryant

Asked probing questions to determine service needs and accurately input information into electronic systems.

Evaluated customer account information to assess current issues and determine potential solutions.

Assessed customer needs and upsold products and services to maximize sales.

Upheld privacy and security requirements established by Federal Trade Commission regulatory agencies.

CVS Columbus, OH

Computer Clerk

07/2010 - 12/2016

Participated in team meetings and provided input on deadlines, designs and enhancements.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Collected and defined customer requirements to produce product scopes.

Education and Training

North Dakota State University Fargo, ND

Master of Science in Software Engineering

12/2016

Ashworth College Norcross, GA

Bachelor of Arts in General Studies- Computer Software

01/2016

Columbus State Community College Columbus, OH

Associate of Arts in Computer Science

12/2012

Western Governors University

BS in Information Technology

2012

Certifications

CIW v5 Associate certified

CIW Professional certified

CIW Web Foundations Associate certified

CIW Web Design Specialist certified

CIW v5 Database Design Specialist certified

CompTIA A+ (IT Technician)

CompTIA Project+

CompTIA Network+ (2009 edition)

CompTIA Security+ ce

CompTIA A+ ce

CompTIA Network+ ce

Activities and Honors

The Albert Nelson Marquis Lifetime Achievement Award 2018, 2019, 2020 and 2021

SMART Grant

Honor Society Member

Phi Theta Kappa

Dean's List Scholar more than once

Italian Language Meetup

Jump! Graduate- Supervisor path 2022

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