Customer Service Store Manager

STEVEN WALLACE

Myrtle Beach, SC *****

843-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

SKILLS

Loss Prevention Procedures

Disciplinary Enforcement

Shift Checklists

Staff Management

Manage Operations

Finance and Accounting Oversight

Merchandising

Shrink Minimization

Bank Deposit Procedures

Opening and Closing Procedures

Management Training

Inventory Management

Positive and Friendly

WORK HISTORY

05/2015 to Current Store Manager

Dollar General – Myrtle Beach, SC

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

08/2005 to 05/2015 Store Manager

RadioShack – Asheboro, NC

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Completed point of sale opening and closing procedures. Assisted with hiring, training and mentoring new staff members. Approved regular payroll submissions for employees. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Reconciled daily sales transactions to balance and log day-to-day revenue. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Trained and guided team members to maintain high productivity and performance metrics.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

EDUCATION

Diploma

Andrews High School - High Point

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