Paulette S. Robinson

***** *.******** ***. *********,IL. 60827

773-***-****

ad14gw@r.postjobfree.com

Positons: Room Attendant,Honor Houeskeeping,Supervisor,Aide Qualifications:Certificate of Completion The Ritz Learning Coach Program,Employee Of The Month March2014, STElPS: On the Path to Managing Self and Others, Employee of the Month November Nominee 2016 WoW Me IF YOU CAN:PAULETTE ROBINSON On her way to work, Paulette over heard some guests with BankOf America coming from The Red Line looking for the Ritz.Paulette introduced herself and Escorted the guests(as well as another guest who was going to the FSC!)

Employment: Ritz Carlton Hotel: 03/17/2008- 03/31/2017 Last Positon: Honor Housekeeping

Current Position: Housekeeping Stylist 06/12/17 Still Present Certificates: EMPOWER-Inspections, Reservations-LightSpeed Reservations Essentials,Build Loyalty,Foundations,Be Memorable,W Hotels Ours Brand/Activate,W HotelsMilestone: Explore, W Hotels Milestone: Discover W Hotels Milestone:Begin,Impact, W Hotels Tune-In, W Hotels Service Culture eMat, Welcome to SPG: The Power of Loyalty for Associates EMPOWER- Locating Reservations and Viewing History(EMPOWER Reservations), EMPOWER-Modifying and Cancelling Reservations

(EMPOWER Reservations) EMPOWER- Reports and Dashboards, Reservations-Introduction to OPERA PMS, Reservations-PMS Profiles

(OPERA PMS), Check-In (English), Loyalty-All Associates, Loyalty- Leadership, Loyalty-Rewarding Events Customer Loyalty, Reservations- Creating Quotes( CI/TY), TY/GPO- Introduction to TY Functions Space Pricing, Reservations-OPERA PMS Room Management, The Business We Do- Marriott International ( Online)

Personal: Held a volunteer to hold managers with just about any task that is relation to The job as all time training numbers of new hires in housekeeping coordinator Department (2009-2017)