Customer Service Data Entry
Resume:
STEPHANIE LANDRY
************@*****.***
Washington, DC 20002
Willing to relocate anywhere
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Work experience
Customer Service Supervisor
Quantum 3 media
August 2020 to June 2023
Cross trained in multiple departments to know all company needs and train new employees.
Analyzed and updated all necessary changes to Salesforce software
Processed customer service requests via phone support and email support
Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
Noted customer correspondence in CRM to track requests, problems and solutions.
Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Audited internal data and processes to identify and manage initiatives, improving business performance.
Recommended metrics and models based on observed trends.
Worked with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Apple
July 2019 to August 2020
Performed administrative tasks and assisted in executing business solutions
Successfully entered data into company database and validated the accuracy of valuable company information
Used and analyzed data from automated information aggregators to update the database
Generated data reports, enter company findings into the database and perform backups
Supported data entry across departments as requested, switching promptly to new projects.
Customer Services Representative
American airlines
January 2017 to June 2019
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
Documented customer correspondence in CRM to track requests, problems and solutions.
Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Assisted customers by providing confirmations, answering questions and offering general information.
Education
High School Diploma
Booker T Washington High School
Skills
Computer skills
Data Entry
LiveChat Support
Sales
Salesforce
Email Support
Supervisory Experience
Shipping & receiving
Communication skills
Zendesk
Sales
Live Chat
Call Documentation
Understanding Customer Needs
Customer service
Manufacturing
Order and Refund Processing
Efficient and Detail-Oriented
CRM Software
English
Clerical experience
Technical Support
Billing
Creative Problem Solving
Computer literacy
Microsoft Office
Medical Insurance Rep
Direct sales
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