STEPHANIE LANDRY

+1-202-***-****

ad14fo@r.postjobfree.com

Washington, DC 20002

 

Willing to relocate anywhere

Summary

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

Work experience

Customer Service Supervisor

Quantum 3 media

August 2020 to June 2023

Cross trained in multiple departments to know all company needs and train new employees.

Analyzed and updated all necessary changes to Salesforce software

Processed customer service requests via phone support and email support

Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

Noted customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Audited internal data and processes to identify and manage initiatives, improving business performance.

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

Data Entry/Account Administrative Representative

Apple

July 2019 to August 2020

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into company database and validated the accuracy of valuable company information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

Customer Services Representative

American airlines

January 2017 to June 2019

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Documented customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Assisted customers by providing confirmations, answering questions and offering general information.

Education

High School Diploma

Booker T Washington High School

Skills

Computer skills

Data Entry

LiveChat Support

Sales

Salesforce

Email Support

Supervisory Experience

Shipping & receiving

Communication skills

Zendesk

Sales

Live Chat

Call Documentation

Understanding Customer Needs

Customer service

Manufacturing

Order and Refund Processing

Efficient and Detail-Oriented

CRM Software

English

Clerical experience

Technical Support

Billing

Creative Problem Solving

Computer literacy

Microsoft Office

Medical Insurance Rep

Direct sales

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