Teresa Candelmo

**** ********** ****, ********, **, 02921

401-***-****

ad14fm@r.postjobfree.com

Career Objective: I would like a position that would utilize my skills and background while able to learn and grow within the company.

AREAS OF SKILLS

Excellent with customer support services

Work well without supervision but also able to work in a team setting when needed.

Ability to prioritize and multi-task and remain focused on the essence of an issue.

Expertise knowledge of all products of Microsoft office (including publisher), Adobe photo shop, adobe professional, adobe designer and In-design. In addendum various other databases and software programs

EXPERIENCE

07/11 to Present Caretaker (Private Duty)

Work with clients with mental or physical disabilities, including the elderly.

Perform household duties: tidy up the house, laundry, shopping, change client’s bed, etc.

Perform physical infirmities: help dress, bathe, feed, get out of bed, and arrange for transportation.

Provide basic nursing service to clients: administering their meds, cauterizing, helping with physical therapy, range of motion, and performing light massages.

04/20-06/20 Law Office of Ed Manning, (Contract) East Providence, RI Administrative/Database Management

Answering and transferring phone calls

Taking phone messages from clients

Sending emails to clients

Forwarding emails from clients to the appropriate recipient

Handling client concerns and complaints

Business correspondence

Help design the structure of the database

Identify who has access to the database

Greeting visitors in the office

09/16-02/18 Burlington Coat Factory, Johnston, RI Cashier

Greets customers including answering phones and directing customer inquiries to appropriate party.

Handles cash transactions between customer and retail store.

Answer’s routine billing questions/issues from customers.

Receives and processes all payments according to standard procedures.

Processes credit and debit cards, helping customers use processing equipment.

Counts money back to customer in an accurate and concise manner.

Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits.

Informs customers about services available and assesses customer needs.

Examine products being purchased for damages and price accuracy.

Coordinate with retail staff for product inquiries and price checks.

Process receipts and in store coupons for customers.

Resolve escalated issues with angry customers.

Train and sometimes supervise new cashiers or retail workers.

Assists in the maintenance of store front and retail displays.

Help stock shelves in proximity of the cash register.

Completes, processes, and maintains applicable paperwork and records.

Count the cash in the drawer at the end of the day ensuring cash equals receipts.

05/11– 07/11 Westaff Temporary Agency F.A.F. Inc., Providence, RI Product Development Assistant

Worked with Design Development manager on bulk detailed creative packages.

Assisted Design Development manager on bulk approvals for assigned categories.

Assisted in coordinating visual boards and samples to drive newness to the brand.

Performing office duties related to maintaining records, files, orders etc.

Handled filing, data entry, faxing, answering multi-phone lines, and other clerical duties.

Ad-hoc projects/tasks.

Worked at a high level independently, with little or no supervision.

11/07–04/10 Homeland Funding Solutions, Warwick, RI Butterfly Wings Recovery Gift Shop, Woonsocket, RI (owned by Homeland Funding) Signature Properties, Warwick, RI (owned by Homeland Funding)

Retail Management (Ad-hoc Basis)

Responsibilities include management and operations of the store.

Handle the inventory control, accounts, maintain functions and merchandizing.

Plan, develop and coordinate events and promotional campaigns.

Design and develop marketing and advertising strategies.

Direct all the operations of the sale floor and prepare reports for daily sales.

Handle customers.

Marketing Manager/Loan Officer Knowledge with Point. Originate and process loans.

Worked with 3rd party vendors and bankers to secure financing.

Strived to contact a 100 prospects per day and retrieve potential borrowers’ information.

Work with existing borrowers to refinance their homes.

Work with prospects/borrowers who were looking to finance a new home.

Processed Good Faith Estimates did audit and made changes and/or corrections, if needed.

Utilizing Print Shop to create marketing campaigns.

The use of Print Shop Mailer, Mail Merge, In design, and Adobe photo shop

Handling different types of monthly and quarterly reporting.

Assisted working on Real-Estate/FSBO Website and coming up with ideas to enhance our external website.

Additional Ad-hoc projects/tasks. (Will elaborate, during interview, if needed).

Handled scheduling of appointments, filing, data entry, faxing, answering multi-phone lines, and other clerical duties.

Homeland Funding Solutions, Warwick, RI Marketing

Researched the "For sale By Owner Websites."

Contacted leads to set up appointments, to do a presentation, which consisted of taking pictures and gathering information about the home.

Compiled data and pictures of all the different homes & condos and designed template for Journal to be printed. Created spreadsheets to keep track of data.

Handled scheduling of appointments, filing, data entry, faxing, answering multi-phone lines, and other clerical duties.

09/05-12/06 Citizens Bank, Cranston, RI Outbound Business Banking

Delivered performance goals to meet and/exceed departments and monthly/quarterly sales goals.

Demonstrates high level of listing skills and speaks and writes clearly and expresses self well in groups and in one-to-one conversations.

Crossed-trained on all inbound and outbound Phone Bank Positions.

Worked at a high level independently, with little or no supervision.

Delivered issues/resolutions and was a member of different taskforces.

01/00-11/04 Cox Communications, West Warwick, RI (laid-off) Quality/Customer Relations Specialist

Performed daily monitoring of Customer Care Representatives.

Managed Escalated issues from PUC, DPUC, General Managers Office, and Corporate. and managed the complaint database.

In charge of Coordinating Calibration Sessions for all departments with the Quality Team.

Facilitated trainings for all sales, technical and billing departments; with-in the call center. Also crossed trained in billing and technical, video, voice, and data.

Handled scheduling of appointments, filing, data entry, faxing, answering multi-phone lines, and other clerical duties including running weekly and monthly reports.

Delivered performance goals to meet/exceed departments and monthly/quarterly sales goals.

EDUCATION

1994 - 2001 CCRI, Warwick, RI Intro to Computers (A), Principles to Management (A), Intro to Business (B), and Marketing (A) (currently returning to complete my associates)

1994 Cranston West,

Cranston, RI Business Curriculum, Vocational Tech. Printing & Graphic Arts Diploma Awarded

CERTIFICATIONS

Project Management 05/2003 Bryant College, Smithfield, RI

Customer Service 05/2002 Cox Communications, West Warwick, RI

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