Dear Sir/Madam:
After many years of working directly with people in diverse professional settings, I am seeking to leverage my experience in a position within your organization. For this reason, I was excited to learn that your company is currently seeking for personnel, and would very much like to be considered as a strong candidate.
Much of my experience is transferable, specifically in the areas of customer service and sales; however, I look forward to learn broad areas, given the opportunity, I am confident that my experience and personable disposition would be an asset to your branch.
For your convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome the opportunity to participate in a personal interview to answer any of your questions and better present my qualifications.
Thank you for your time and consideration. I look forward to speaking with you soon.
Sincerely,
Angello Mahon K.
Angello J. Mahon K.
Address: Urb. La Fanasa, house 9
Llano bonito, Juan Diaz
Cell: 6726-1206 / 387-3892
Email: ad14ex@r.postjobfree.com
EXPERIENCE:
Prodapt Panama Inc: March 16, 2021 to present
Network Analyst:
-Process activation orders for telecom service provider.
-Solve technical issues related to connectivity: train, ip etc.
-Client service programming based on cells and/or packages on dsl and pots.
-Trace and monitor movements, upgrades, deletion and general changes on
actual and new circuits.
-Maximize the performance of the network by handling drops, changes and
Upgrades.
Brinks Regional Service: September 1, 2020 to December 21, 2020
Technical Support Specialist:
-Respond to technical problems of users related to hardware, software and
Network via telephone.
-Use troubleshooting techniques and tools to identify issues and also follow
Guidelines to solve the same.
-Consistently achieved top metrics
Cable Onda May 2, 2017 to September 30, 2019
Technical Solution & Customer Service Representative:
Internet, cable and telephony services, addressing technical issues:
-(Internet connectivity, speed and general support)
-explained billing process, processed payments
-created technical appointments and made follow up on this.
-provided general customer Service and support.
LG Electronics (Sitel) September 5, 2016 to February 5, 2017
Technical Solution & Customer Service Representative:
Electronic equipment support: tv, cellphones, audio devices, etc.
-the how to s and connectivity between them, mostly cellphones and computers.
-processed returns and insurance on defective devices
-general client’s technical support.
Dell Panama S. de R.L. September 10, 2012 to July 28, 2016
Technical Solution, International Sales & Customer Service Representative (helpdesk):
Remote assistance to clients with IT issues:
-primarily office package, and company taylored software.
-provided support to Experian Company (UK) part of the help desk team for this company.
Hewlett Packard Panama December 6, 2010 to September 7, 2012
Technical Solution & Customer Service Representative (helpdesk):
Remote assistance to clients with IT issues:
-primarily office package and company’s taylored software.
-part of the help desk team for Talisman Energy Company (CA) then transferred to McKesson Farmaceutical help desk team.
EDUCATION:
Columbus University: Banking, Insurance and Finance, March, 1998-2001
Escuela Nacional de Artes Plásticas: Technical degree in Arts, March 1994-1997
Instituto Justo Arosemena: Bilingual Commerce degree, April, 1989-1993