Customer Service Front Desk
Resume:
Cedric Williams
Jacksonville, FL *****
***********************@*****.***
evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Authorized to work in the US for any employer
Work Experience
Patient Financial Service Representative 2
Baptist Health - Jacksonville, FL
September 2018 to February 2019
Outbox calls to patients about hospital Bill's, payment via telephone, process Bill's, removed mistakes, mailed Bill's, called insurance companies,
Baymont Inn & Suites
Front Desk - Jacksonville, FL
July 2017 to August 2018
Greeted each patient pleasantly and provided exceptional customer service.
Improved customer service ratings through excellent customer service.
Greeted and welcomed all hotel guests with a smile. Processed all reservations per guest.
Accommodated guests' requests.
Processed all telephone and walk-in reservations per shift.. Collaborated with maintenance and housekeeping to resolve guest issues.
Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete.
Claims Representative Property Damage
Enterprise Holdings - Gainesville, FL
April 2015 to June 2017
Reconciled data in direct collection system with the accounting system to address discrepancies.
Answered customer questions regarding deductibles. Maintained contact with claimants and attorneys to determine treatment status.
Documented all investigation activity and presented reports to management. Investigated claims involving potential and suspected fraudulent activities.
Substantiated legitimate claims and denied unjustified claims. Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Account Manager
Discover Credit Card - New Castle, DE
December 2010 to February 2014
Organized company files and creating support system to decrease workload and increase productivity of account managers. Created new revenue streams through Credit Card usage by getting cash back from purchases.
Exceeded company objectives with new ideas
Taught how apr rates are accrued.
processed credit card applications.
reviewed credit reports.
Education
DeCe in Secondary Education
Georgia Military College - Valdosta, GA
2006
High School Diploma
Lowndes High School - Valdosta, GA
2001
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (7 years)
• RETAIL SALES (2 years)
• ACCESS (2 years)
• ACCOUNT MANAGEMENT (3 years)
• Front Desk
• Guest Service
Certifications and Licenses
driver's license
Additional Information
SKILLS Customer Service 15 years of
experience.
Front Desk 10 years experience.
Microsoft Word, Access, Excel,
Power point. Advanced classes.
G WPM= 40
Client account management
Effective leader
Customer service
Contact this candidate