Customer Service Account Management
Resume:
Veronica Gallucci
Toms River, New Jersey 08757
ad14eq@r.postjobfree.com
Professional Summary:
Proven record of success throughout 20 years’ experience combined between sales, marketing, and admissions. Driving double-digit sales revenues for a host of clients; among them are top-tier healthcare professionals. Forging census to one hundred percent capacity through quick referral response time while maintaining the highest regard and support system for all healthcare clinicians involved in the care of our patients. Retain and present technical information; employs highly effective B2B solutions-focused sales strategies, cultivates lucrative business relationships, and positions favorable negotiations to close sales deals. NJ Certified K-8 Teacher readily adapts to changing conditions and priorities and excels in public speaking forums. Represented a global company at conferences, conventions, and symposiums, speaking before a worldwide network of professional health-care providers.
Core Competencies
Contract Service Sales / Business Alliance Specialist/ Account Development / Territory Management
Customer Needs Assessments / Client Education Physician Rapport / Competitive Market Intelligence
Action Plan Development / Proposal Writing Website Copy & Printed Marketing Collateral
First-in-Class Product Launches Product Knowledge / Consumer Trends
Persuasive Communications / Demonstrating ROI Team Building / Staff Training / Performance Metrics
Experience and Accomplishments
Ocean Healthcare/Hampton Ridge/ Atlantic Coast - Director of Network Development
April 01, 2022 - January 04, 2023
●Responsible for leading the markets strategy and planning In the successful branding and development of the provider network.
●Facilitating an Increase in census by 27% building strong, cohesive business alliances in the community, hospitals and private physicians practices.
●Responsible for increasing monthly recurring revenue by 17% through consistent marketing campaigns and competitive actions in the field.
●Mainstreaming increase in company growth through consistent, long term sales and marketing strategies.
VITAS Healthcare / Sales Representative
November 04,2019 – November 04,2021
●Responsible to become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence-based medicine.
●Accountable for set goals and results. Focuses on providing solutions and executing them.
●Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.
●Develops sales messaging and strategies that align to the customers’ needs to ensure hospice appropriate patients gain access to hospice services.
●Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; remaining current with changes in the healthcare field in order to understand the changes in the industry.
●Leverages provided resources and technology as a vehicle for success.
●Daily use of CRM tool in order to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily.
●Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
●Effective in professional verbal, written, and electronic communication
●Maintains professional relationships and collaborates with internal, clinical end of life care team. Attends team meetings on regular basis.
●Resolves customer feedback by investigating opportunities for development; developing solutions; preparing reports; collaborates on resolutions with program management.
Tallwoods Care Ctr. / Director of Admissions and Marketing (Ocean County)
February 2017 to August 2019
●Leading the team that moves patients into our nursing facility for short term/long term care, respite, end of life hospice and palliative care.
●Responsible for developing strong business alliances with acute care facilities / ALF’S
●Working with staff nurses helping them to understand each individual patients needs and making sure they are prepared for the patient with all vital and necessary information.
●Making sure the mission and philosophy of our subacute skilled nursing facility is understood and upheld by all staff.
●Give tours to prospective clients and field questions from clients and their families. Address any and all concerns they may have. Follow up on all referrals to completion/ admission
●Consistently promoting census growth through effective lead generation, collaboration with the Director of Marketing, referral process completion in an effective, timely fashion.
Metro Marketing LLC, Howell, NJ
June 1997 - August 2015
●Global company offering services to clients in the healthcare, auto warranty, and public utility industries.
●Promoted to direct the company's core service and revenue stream: new patient recruitment. Represent global physicians, chiropractors, and alternative healthcare professionals. Provide leadership to 30 full / part-time employees. Manage a $1.8M budget.
Implement a comprehensive marketing sales program. Results include:
●Forged global reseller partnerships, cultivating lucrative relationships with 17 Michigan-based Health Quest centers, 30 Maximize Living Centers throughout 6 states, Puerto Rico, and Canada, and 12 Health Source facilities throughout 6 states.
●Developed and nurtured long term business alliances with global accounts. Doubled the number of new patients. Achieved an 84% customer retention rate.
Direct all operational, fundraising, and community outreach activities. Developed operational policies and procedures for all employee relations aspects of the organization. Results include:
●Created consistent, efficient systems to achieve uniformity and optimize productivity.
●Maximized awareness in the community; leveraged extensive network of personal contacts / recruiters to enhance company's exposure and improve the organization’s reputation.
●Nearly doubled the number of healthcare professionals serviced by the organization.
●Developed and strengthened alliances with outside agencies; served in a high-profile role and represented the company in interactions with global healthcare professionals.
Instrumental in recognizing that building human capital is vital to achieving market growth. Function as Activities Director include:
●Drove profit revenues and ignited company growth by building a world-class sales staff comprised of high-potential, community-oriented new patient recruiters.
●Increased employee retention in a market long known for high turnover. Catapulted value to the community through team building, evidenced by increases in overall client satisfaction and customer retention.
●Enhanced service quality by tapping into the creativity and unique capabilities of patient recruiters. Empowered recruiters to take initiative, solve problems, and make decisions on matters within their scopes of responsibility if they were safe, legal, and ethical. Efforts yielded an increasingly responsive and capable team.
●Led team in achieving and sustaining a 77% referral base.
Developed and implemented fundraising campaigns to focus increasingly on corporate giving. Results include:
●Evaluated and rebid all existing vendor contracts.
●Achieved a 40% decrease in fundraising event costs, while sustaining current donor levels.
●Generated an annual savings of $20,000 by positioning favorable negotiations and establishing lucrative business relationships with vendors.
Account Executive
June 1997 - June 2002
●Immediately emerged as a top achiever, outperforming peers and seasoned counterparts.
Previous Experience
St. Aloysius School, Kindergarten / Physical Education Teacher, Jackson, NJ 5/95-6/97
Education
Bachelor of Arts, English Literature, K-8 Teaching Certification, Georgian Court University, Lakewood, NJ May 1995
(3.6 GPA)
Technology Skills
Microsoft Word and PowerPoint
Professional references
furnished upon request
.
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