Work History

HR/General Manager

Tracy

Owens

Contact

Address

Dayton, OH, 45414

Phone

937-***-****

E-mail

ad14el@r.postjobfree.com

Skills

Performance improvement

Excellent

Verbal and written

communication

Excellent

Staff training/development

Excellent

Effective leader

Excellent

Payroll

Excellent

HR

Excellent

Team Building

Excellent

Budget administration

Excellent

Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

General Manager

Barnes & Noble, Beavercreek, OH

Initiated and oversaw training programs to develop department managers. I was the district trainer for the company as well.

Reduced costs, managed delivery schedules and

performed risk analysis to improve overall

profitability.

Implemented a tracking system to show which areas

of the store needed improvement and would discuss

this information in weekly meetings. After several months, we were able to to exceed the companies

goals and expectations.

Prepared annual budgets with controls to prevent

overages.

Oversaw all HR duties for the company. (Recruiting, Interviewing, Onboarding, Offboarding,

Terminations, Payroll and Scheduling)

Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Reduced costs, managed delivery schedules and

performed risk analysis to improve overall

profitability.

2015-06 -

Current

Store Manager

Christmas Tree Shops, Miamisburg, OH

Reviewed and monitored scheduling, purchases

and other expenses to maintain quarterly budget.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Performed statistical analyses to gather data for

2012-04 -

2015-06

operational and forecast team needs.

Maximized sales and minimized shrinkage through

excellent customer service and adherence to

standard practices.

Handled all HR duties within the company.

Store Manager

Dollar General, Trotwood, OH

Set effective store schedules based on forecasted

customer levels, individual employee knowledge

and service requirements.

Managed store employees successfully in

fast-paced environment through proactive

communication and positive feedback.

Upheld and communicated store programs and

standards to employees for optimal quality,

freshness, safety and cleanliness.

Implemented process improvement to shape

organizational culture, optimize procedures for

higher efficiency and help company evolve and

grow.

Handled all HR duties within the store. (Payroll,

Scheduling, Onboarding and Terminations)

During my time at this store, sales increased over 16% over same sales LY and the customer service

score increased over 30 points.

2009-03 -

2012-04

Store Manager of Operations

Harbor Freight Tools USA, Miamisburg, OH

Maintained proper product levels and inventory

controls for merchandise and organized backroom

to facilitate effective ordering and stock rotation. Preformed training of all new employees. I was also responsible for all HR duties as well.

Managed store employees successfully in

fast-paced environment through proactive

communication and positive feedback.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Managed inventory control, cash control and store

opening and closing procedures.

2007-10 -

2009-03

Education

Store Manager of Operations

Dollar General, Huber Heights, OH

Scheduled and led weekly store meetings for all

employees to discuss sales promotions and new

inventory while providing platform for all to voice concerns.

Reviewed and monitored scheduling, purchases

and other expenses to maintain quarterly budget.

Performed statistical analyses to gather data for

operational and forecast team needs.

Increased sales by 11% with special displays and

promotions.

Preformed all HR duties within the store.

2005-03 -

2007-10

High School Diploma

Northridge High School - Dayton, OH

Business Management

Sinclair Community College - Dayton, OH

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