JESSE BECKETT

Riverview, Fl *****

813-***-****

ad14ej@r.postjobfree.com

SUMMARY

Personable, friendly and solution-oriented Customer Service with over 12 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Support, time management and sales. Dedicated to customer loyalty and satisfaction. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Customer Service and Tech Support solutions.

SKILLS

●MS Office

●Excel spreadsheets

●Computer systems installation

●System updates

●Diagnosing issues

●Call center experience

●Application installations

●Computer maintenance

●Windows XP/Vista

●Technical Troubleshooting

●Technologically savvy

●Problem-solving abilities

●Retail sales customer service

●Inbound and outbound calling

●Customer Service

EXPERIENCE

Caretaker

Caretaker for Family member 01/2020 to current

●Feeding/Changing

●Cleaning

●Tending animals

●Yard Work

●When able to get EMPLOYMENT, I will no longer be in need to care for her as someone else is able to take my place

Measurement Incorporated

Work From Home

Scorer/Grading Papers (Seasonal) 04/27/2023 to 06/27/2023

●Grading papers based of of rubric provided grades 3-12

●Read and interpreting what students read, write and if the papers are scorable.

HSN

St. Petersburg Fl,

Customer Service Hybrid (Seasonal) 09/2019 to 03/2020

●Home Shopping Network), Hybrid Work From Home, Taking and resolving Service Calls and Sales Calls.

●Assessed customer needs and upsold products and services to maximize sales.

●Informed customers about billing procedures, processed payments and provided payment option setup assistance.

●Asked probing questions to determine service needs and accurately input information into electronic systems.

●Educated customers on special pricing opportunities and company offerings.

●Worked with Supervisors to develop customer service improvement initiatives.

●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

●Escalated customer concerns, store issues and inventory requirements to supervisors.

●Documented conversations with customers to track requests, problems and solutions.

●Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

●Reviewed account and service histories to identify trends and issues.

Himagine Solutions

Tampa, FL

Support Specialist /IT Administrator 07/2017 to 06/2018

●Delivered exceptional customer service through direct communication with clients and team members.

●Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

●Managed phone calls from clients and delivered informative answers to questions.

●Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

●Pleasantly welcomed visitors, answered phone calls and maintained the front reception desk.

●Elevated customer satisfaction ratings by resolving issues for speedy resolution.

●Organized files, developed spreadsheets, faxed reports and scanned documents.

●Answered 30+ daily phone calls and transferred calls to appropriate Departments when called for it.

Allied Barton

Tampa, FL

Security Guard 08/2013 to 12/2014

●Interacted with 100 + visitors on a daily basis to ensure they had appropriate authorization and identification to enter premises.

●Inspected vehicles for correct authorization of proper company decal stickers.

●Wrote reports of daily activities and irregularities' such as unusual sightings or disturbances.

●Gained NERC Emergency Alert Level 1 trust to be inside Red Zone gates to work.

●Earned Safety Class Certification for the essentials of safety and crisis intervention.

●Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

●Warned persons of rule infractions or violations and evicted violators from premises.

●Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

●Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Dominos Pizza Inc.

Riverview, FL

Shift Manager 09/2005 to 02/2013

●On boarded, directed and coached a team of 22 in providing timely and efficient customer service.

●Solved customer discrepancies each week and increased customer satisfaction rate by improving their experience.

●Provided front and back establishment assistance, filled in where necessary while taking care of management responsibilities and store cleanliness.

●Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

●Positioned skilled staff in key areas throughout shift to optimize department productivity.

●Upheld company standards and compliance requirements for operations and cleanliness of all areas.

●Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

EDUCATION AND TRAINING

Bachelor of Science: Network and Communication Management 04/2016

DeVry University, Tampa, FL

Associate of Science: Network Systems Administration 04/2014

HimagineDeVry University, Tampa

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