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Administrative Assistant Customer Service

Location:
Champaign, IL
Posted:
December 20, 2023

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Resume:

Jennifer Blackwell

Champaign, IL *****

ad14eh@r.postjobfree.com

+1-217-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Product Demonstrator

CDS (Club Demonstration Services) - Champaign, IL

December 2022 to Present

In house samples for Costco.

Manager

Sol Beauty - Champaign, IL

January 2021 to November 2022

• Clearly communicate the goal to employees.

• Select the right individuals for each task.

• Motivate employees to reach each objective.

• Set appropriate deadlines.

• Check in with employees to ensure they’re making progress.

• Set key performance indicators to measure success.

• Regularly review performance metrics.

• Make strategy adjustments as necessary.

Administrative Assistant

National Vision, Inc. - Champaign, IL

February 2020 to November 2020

Laid off due to COVID-19

Leasing Agent/Assistant Manager

Herman Kittle - Champaign, IL

September 2018 to January 2020

Assists property owner with leasing to prospective tenants. Marketing properties, preparing lease documents and screening prospective tenants to qualify them. Showed vacant units, explained pricing and lease terms, also assisted existing tenants with maintenance requests and customer needs. Collections Agent

Herman Kittle - Champaign, IL

May 2018 to June 2018

I was the liaison between the property and the residents. Also was responsible for with residents to collect and resolve communicating directly outstanding balances. One month after employment went into a dual role as leasing consultant as well as colleections. Floor Support Agent

AT&T - Draper, UT

January 2007 to March 2017

Effectively managed agents in the ability to solve operational problems and handled over 10,000 plus accounts securely and efficiently.

Customer Service Representative

American Express - Sandy, UT

January 2005 to December 2007

Handled inbound calls for American Express for clients needing information and assistance upholding client security and quality.

Manager

Wet Seal - Palm Springs, CA

January 2000 to December 2003

Opened and closed store, set schedules for employees, bank deposits and in charge of logistics of the company.

Education

LMT in Massage Therapy Remington College of Massage Therapy High school diploma or GED

Skills

• Management

• Marketing

• Yardi

• Filing

• Organizational Skills

• Outlook

• Receptionist

• Front Desk

• Microsoft Outlook

• Property Leasing

• Accounts Payable

• Pricing

• Office Management

• Fair Housing Regulations

• Accounts Receivable

• Microsoft Office

• Microsoft Excel

• Sales Experience

• Microsoft Word

• Customer Service

• Leadership

• Sales

• Account Management

• Administrative experience

• Basic math

• Typing

• Event Planning

• Property Management

• Medical office experience

• Computer literacy

• English

• Phone Etiquette

• Student Housing

• Entrada

• Personal Assistant Experience

• Inventory control

• Cashiering

• Clerical experience

• Upselling

• Data entry

• Office experience

• Bookkeeping

• Human Resources

• Payroll

• Time management

Certifications and Licenses

Drivers licence

Assessments

Management & leadership skills: Impact & influence — Proficient April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Sales fit — Proficient

April 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Recruiting — Completed

December 2022

Managing the candidate sourcing and selection process Full results: Completed

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Proficient

November 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Front desk agent (hotel) — Proficient

June 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Delivery driver — Proficient

May 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Recruiting — Proficient

February 2022

Managing the candidate sourcing and selection process Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic maintenance and repair — Proficient

February 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Caregiver fit — Completed

May 2022

Measures the traits that are important for successful caregivers Full results: Completed

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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