Administrative Assistant Customer Service
Resume:
Jennifer Blackwell
Champaign, IL *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Product Demonstrator
CDS (Club Demonstration Services) - Champaign, IL
December 2022 to Present
In house samples for Costco.
Manager
Sol Beauty - Champaign, IL
January 2021 to November 2022
• Clearly communicate the goal to employees.
• Select the right individuals for each task.
• Motivate employees to reach each objective.
• Set appropriate deadlines.
• Check in with employees to ensure they’re making progress.
• Set key performance indicators to measure success.
• Regularly review performance metrics.
• Make strategy adjustments as necessary.
Administrative Assistant
National Vision, Inc. - Champaign, IL
February 2020 to November 2020
Laid off due to COVID-19
Leasing Agent/Assistant Manager
Herman Kittle - Champaign, IL
September 2018 to January 2020
Assists property owner with leasing to prospective tenants. Marketing properties, preparing lease documents and screening prospective tenants to qualify them. Showed vacant units, explained pricing and lease terms, also assisted existing tenants with maintenance requests and customer needs. Collections Agent
Herman Kittle - Champaign, IL
May 2018 to June 2018
I was the liaison between the property and the residents. Also was responsible for with residents to collect and resolve communicating directly outstanding balances. One month after employment went into a dual role as leasing consultant as well as colleections. Floor Support Agent
AT&T - Draper, UT
January 2007 to March 2017
Effectively managed agents in the ability to solve operational problems and handled over 10,000 plus accounts securely and efficiently.
Customer Service Representative
American Express - Sandy, UT
January 2005 to December 2007
Handled inbound calls for American Express for clients needing information and assistance upholding client security and quality.
Manager
Wet Seal - Palm Springs, CA
January 2000 to December 2003
Opened and closed store, set schedules for employees, bank deposits and in charge of logistics of the company.
Education
LMT in Massage Therapy Remington College of Massage Therapy High school diploma or GED
Skills
• Management
• Marketing
• Yardi
• Filing
• Organizational Skills
• Outlook
• Receptionist
• Front Desk
• Microsoft Outlook
• Property Leasing
• Accounts Payable
• Pricing
• Office Management
• Fair Housing Regulations
• Accounts Receivable
• Microsoft Office
• Microsoft Excel
• Sales Experience
• Microsoft Word
• Customer Service
• Leadership
• Sales
• Account Management
• Administrative experience
• Basic math
• Typing
• Event Planning
• Property Management
• Medical office experience
• Computer literacy
• English
• Phone Etiquette
• Student Housing
• Entrada
• Personal Assistant Experience
• Inventory control
• Cashiering
• Clerical experience
• Upselling
• Data entry
• Office experience
• Bookkeeping
• Human Resources
• Payroll
• Time management
Certifications and Licenses
Drivers licence
Assessments
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales fit — Proficient
April 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Completed
December 2022
Managing the candidate sourcing and selection process Full results: Completed
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic maintenance and repair — Proficient
February 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Caregiver fit — Completed
May 2022
Measures the traits that are important for successful caregivers Full results: Completed
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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