Enthusiastic Customer Account

Executive offering 16 years of

experience in acquiring new customers

and attending to the customer's needs.

Expert in overcoming objections from

prospective customers to maximize

sales opportunities. Goal-driven.

Excellent attention to detail with a

persuasive communication style. Highly

effective at building and maintaining

customer loyalty, proficient conflict

resolver, problem solver and time

manager. Dedicated to continuous

professional development and

improving on goals. Accomplished in

emphasizing service features and

benefits,

Reliable and trustworthy

Process evaluations

New employee training

Upselling expertise

Service promotions

Problem investigations

Persuasive selling

High School Diploma

Merl Grove High School

Kingston Jamaica

06/1998

Completed coursework in

Accounting, Business and Economics

Comcast, Xfinity

Agent of the Future Port Saint Lucie, FL 03/2021 to Current

Responsible for providing virtual support for our customers to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Answered questions from customers that came in through the company's online chat feature. Walked customers through online demonstrations to support better understanding of product features. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates a favorable image of the organization through effective use of soft skills and problem- solving skills, professional communications and

internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. Comcast, Xfinity

Customer Experience Representative (Billing) West Palm Beach, FL 12/2012 to 03/2021

Responsible for providing support for our

customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for Claudella

Clarke

ad14ea@r.postjobfree.com

954-***-****

Port Saint Lucie, FL 34953

Summary

Skills

Education and Training

Experience

CC

Associate of Applied Business

University of The West Indies College

Kingston Jamaica

06/2000

accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates a favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone

Comcast, Xfinity

Inbound Call Center Sales Representative West Palm Beach, FL 09/2012 to 12/2012

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.

Comcast, Xfinity

Customer Account Executive - Retention/Sales West Palm Beach, FL 09/2005 to 09/2012

Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.

Recognized as Golden Ticker Awardee for outstanding performance and team contributions, 7 straight years. PALs, New Hires Certified

Bow Tie Awardee 2011 (Drive for Excellence)

Employee of the Year 2007

Virtual PAL Certified Oct 2020

Accomplishments

Outstanding Performance mystery caller program

Multiple Participant in Power Players luncheon (West Palm)

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