Customer Service Mission Critical

Caoimh Nolan

650-***-**** ad14e2@r.postjobfree.com

Accomplished and dynamic professional with expertise and experience in psychology, complex problem solving, and team collaboration. Driven success in consulting roles, communications, thought leadership, mission-critical planning, and organizational effectiveness. Stellar track record of building and sustaining strong and long-lasting relationships, including collaboration with multifaceted and diverse groups to drive successful strategies. Career track includes contributions to high-performance work cultures with a demonstrated ability to elevate best practices and testing methods.

Key Outcomes and Accomplishments:

oConducted research studies that informed evidence-based decision-making in behavioral science, resulting in improved patient outcomes and optimized resource allocation for individuals with developmental disabilities.

oCoordinated and facilitated staff training programs to improve team members' communication and problem-solving skills, leading to enhanced efficiency and cohesion within the organization.

oPlayed a pivotal role in the successful launch of a mission-critical planning initiative, ensuring seamless execution and alignment with organizational goals, resulting in recognition from senior management.

CORE STRENGTHS & COMPETENCIES

Relationship Management

Strategic Vision and Learning Agility

Communications

Client Service / Engagement

Diversity / Inclusion

Assessment Tools

Research Gathering

Organizational Effectiveness

Staff Training / Development

Leadership & Collaboration

Critical Decision Making

Creative Problem Solving

PROFESSIONAL EXPERIENCE

SUGAR PAPER Newport Beach, CA January 2022 - June 2023

Customer Service Coordinator

Handled a high volume of inbound customer inquiries and complaints via phone and email, resolving issues promptly and effectively.

Demonstrated strong problem-solving skills to address customer concerns and ensure their satisfaction.

Manage executives' calendars, scheduling meetings, and coordinating appointments.

Prepare and edit correspondence, memos, reports, and presentations as required.

CONSULTANT New York, NY June 2018 – September 2021

Psychology Consultant

Served as subject matter expert and liaison regarding advice and guidance on psychological assessment tools and techniques.

Drove comprehensive literature reviews and research studies to identify emerging trends and best practices in the field.

Collaborated with a talented and diverse team to streamline operations and maintain consistency.

Conducted research and gathered data for various projects.

Coordinated with families and service providers to ensure timely completion of tasks to prepare research studies.

ANTHROPOLOGIE New York, NY June 2018 – July 2020

Customer Service Coordinator

Orchestrated the orientation and training of new personnel on fundamental customer service techniques and protocols, facilitating an environment conducive to employee development and enhanced customer interaction.

Assisted HR team in recruitment and onboarding processes, including reviewing resumes, conducting initial screenings, and scheduling interviews.

Engaged proactively in team meetings, providing data-driven insights and innovative strategies derived from customer interactions and personal observations, thus promoting operational efficiency and overall business growth.

VERBAL BEHAVIOR ASSOCIATES San Diego, CA February 2012 – January 2016

Behavioral Therapy

Planned and executed comprehensive therapy sessions, including making all modifications to drive client responsiveness.

Gathered and collected data to track progress and adjusting treatment plans as needed.

Worked with a high performing team to develop and implement treatment plans in collaboration with medical professionals.

Conducted multiple therapy sessions with individuals and their parents with a keen focus on fostering communication, developing coping strategies, and driving behavior modifications in multiple environments.

Built and sustained strong and long-lasting relationships with key partners throughout treatment.

NHS LAMBETH AND MAUDSLEY TRUST – MARY SHERIDAN CENTER FOR CHILD HEALTH London, UK September 2010 – January 2012

Clinical Intern

Designed and implemented multiple research studies, including driving clinical principles to create experiments and meet research objectives.

Recruited participants for studies, including review and effective communications to identify individuals fitting study criteria.

Collected research and analysis utilizing proven knowledge of statistical tools to drive meaningful insights through detailed reports and presentations.

BIXBY LAND COMPANY Irvine, CA January 2008 – August 2009

Human Resource Assistant

Provided administrative support to the HR department, including data entry, filing, and document preparation.

Assisted with employee benefits administration, such as enrollment and claims processing.

Participated in HR projects, such as employee satisfaction surveys and policy updates.

Responded to employee inquiries regarding HR policies and procedures.

Collaborated with HR team members to improve department efficiency and effectiveness.

ADDITIONAL EXPERIENCE

ABACAS SCHOOL FOR CHILDREN WITH AUTISM / SAPLINGS SCHOOL Clinical Placement

SELF-EMPLOYED Private Caregiver in France

EDUCATION & PROFESSIONAL DEVELOPMENT

POSTGRAD DIPLOMA IN APPLIED BEHAVIOR ANALYSIS Trinity College, Dublin Ireland

POSTGRAD DIPLOMA IN ADDICTION STUDIES NUI Maynooth, Dublin Ireland

MASTER OF SCIENCE IN CHILD, ADOLESENT, AND FAMILY HEALTH King’s College, London UK

BACHELOR OF ARTS IN PSYCHOLOGY University of Denver

PROFESSIONAL DEVELOPMENT

Introduction to Integrative Therapies and Healing Practices / Mindfulness in Integrative Healthcare / Guided Imagery University of Minnesota

Training and Learning Programs for Volunteer Community Health Workers / Health for All Through Primary Health Care / Community Change in Public Health / Public Health in Humanitarian Crises / Understanding and Strengthening Health Systems / Diagnosing Health Behaviors for Global Health Programs / Psychological First Aid Johns Hopkins University

Animal Behavior and Welfare / EDIVET: Do You Have What It Takes to be a Veterinarian The University of Edinburgh

The Science of Well-Being Yale University

Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential McMaster University

Understanding Memory: Explaining the Psychology of Memory through Movies Wesleyan University

Mind Control: Managing Your Mental Health During COVID-19 University of Toronto

COVID-19 Training for Healthcare Workers Stanford University

Dog Emotion and Cognition Duke University

VOLUNTEER EXPERIENCE

Ronald McDonald House Boys and Girls Club of CA Lucille Packard Hospital Soup Kitchen NY Denver Humane Society Children’s Hospital of Orange County

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