Customer Service Call Center

Ken Palausky *** Sheffield Court, Belleville Ill.

***********@*****.*** Cell Phone: 618-***-****

SUMMARY OF QUALIFICATIONS

Organized, Responsible, Dedicated, Ability to make decisions professionally, Excellent public relations and communication skills, Professional salesmanship, Superior customer service skills, Multi-unit Management

PROFESSIONAL EXPERIENCE

Auto Tire Parts and NAPA 05/23 – 11/23

Counter Sales / Outside Commercial Sales

Started as a Counter salesperson, became a key holder in 3rd week, started Commercial sales in 5th week.

Al’s Automotive Supply 07/22 – 05/23

Call Center / Counter Sales

Started as a call center super user (contact for coordinating all parts shipments within the 16 stores), moved to the home store and did counter sales. Answered phones and handled parts sales for walk-in customers.

O'Reilly Auto Parts 08/15 - 07/22

Retail Sales / Store Manager

Retail salesperson promoted to Store Manager in the first six months. Provided supervision, scheduling and training of team members. Team increased sales two-fold through COVID pandemic, exceeding all of the sales for the previous five years. I was able to promote four managers, two assistant managers and hired fifteen people for other stores.

Prouhet Enterprises 04/14 - 10/15

Customer Service / Individual Sales Amazon

Direct customer sales. Performed inventory accounting and distribution control. Provided customer service for sales and returns.

Magnesium Elektron 02/09 - 04/09

Production Assistant

Used a variety of tools and material handling devices to process magnesium sheets and coils. Used milling machines, saws, and micrometers for quality control. Inspected and disposed of magnesium and other processing chemicals attributed to production. RadioShack 06/04 - 02/09

Retail Sales / Manager

Began as a salesperson and was fast tracked to manager within five months. Took over as manager in Eureka Mo. Implemented direct customer service skills procedures to increase business. Increased sales volume in the first seven months from $750k to $ 1 million in sales volume. Moved to Store in St Louis and implemented same

Ken Palausky 208 Sheffield Court, Belleville Ill.

***********@*****.*** Cell Phone: 618-***-****

formula for success and increased volume from $750k to over $ 1 million in 1.5 years. Continued implementing new procedures at a store in Granite City where sales increased $20k in volume. 5 years Retail Management, Loss Prevention Management, Hiring and Human Resources Manager Triple Crown Services 11/92 - 02/02

Semi-Tractor Trailer Driver

Worked with various owner operators, daily logbooks, drop and hook and live load and unloads. Worked for Triple crown services, Jim Glosemeyer Trucking, Combined Transportation, Diamond Metal products.

United States Air Force 12/84-06/92

Vehicle Operator / Dispatcher / Vehicle Trainer / Tractor Trailer Instructor 7 years- Material handling equipment (forklift, bobcat, front end loaders), 9 years- Housing Maintenance to insure structural integrity of housing, 2 years - Shipping and Receiving Manager, 1-year Department of Transportation Safety Manager. US Army Reserve 02/82 - 12/84

Heavy Vehicle Mechanic

Worked on a variety of equipment including tractor-trailers, wreckers, front end loaders, cranes, jeeps, and generators.

VOLUNTEER EXPERIENCE AND LEADERSHIP

Assistant Cubmaster- 3 years, Cub Scout Pack of 20 youth and families. Scoutmaster- 4 years, BoyScout Troop of 26 Boys and 3 assistants and families. EDUCATION

High School Graduate

US Army - 62B, Construction Equipment and Repair Training Course Diesel Mechanics Course, US Army 62B Maintenance Operations Squadron, Red Bud Beck Vocational School

US Air Force- 60370, Vehicle Operator/ Dispatcher Training Course Non-Commissioned Officer Leadership School, USAF

Supervisor Instructors training, USAF

2 years Southern Illinois College- Business Courses along with Real Estate and Market Analysis Amazon shipment packaging, merchandising online

Radio Shack Management training

HONORS / AWARDS

Honor Roll at Southeastern Illinois College for 5 consecutive semesters REFERENCES Furnished upon request

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