Customer Service Memorial Hospital
Resume:
Atlanta Technical College
General Studies
Phlebotomy Technician 08/2019-Current
Grady Memorial Hospital
• Performs duties including: venipuncture, retrieving test results, and entering results into an electronic database.
• Ensures specimen integrity by adhering to the laboratory's procedures for specimen collection, handling, and processing: accurately identifies patient, checks paperwork and labeling, appropriately store specimens etc.
• Obtains intake information, including patient personal data, medical history, and insurance coverage.
• Calms and reassures patients who are apprehensive about having blood specimen drawn, explain procedures to diminish fears and gain patient cooperation.
• Promptly responds to test requisitions and demonstrates the ability to adjust and manage time in response to STAT orders.
• Expert in handling difficult veins and heel sticks (pediatric draws) and proficient in sticking drug addicts.
• Assists in training new employees and maintains effective communication with other healthcare employees.
• Maintains an organized work area, and keeps drawing station stocked with supplies. Cashier 10/2017-07/2019
Concessions International LLC
• Demonstrated superior customer service and professionalism at all times.
• Worked to resolve any issues/concerns in order to retain loyal business and increased client satisfaction.
• Trained and monitored employees on proper work procedures to ensure maximum productivity with minimum labor.
Hostess 08/2014-09/2016
Hojei Branded Foods
• Provided each customer with the highest levels of service and satisfaction at all times.
• Responsible for on-the-job training of new staff to bring them up to speed on company processes.
• Reconciliation of all cash/credit transactions and assisted with the daily deposit.
• Handled all escalated customer service issues and resolved promptly.
• Followed standard procedures in relation to safety and store security.
• Up-selling of products to boost store sales and retain business. Collection Specialist 12/2003-08/2014
American Red Cross
• Responsible for drawing whole blood and set up platelet machines.
• Educated donors on ways to prepare to donate blood products without having adverse reactions.
• Monitored annual red blood cell and plasma losses for donors to ensure they don’t go over allowed losses.
• Provided on-the-job training to new hires, ordered supplies, and conducted troubleshooting on platelet/plasma machines.
• Quality checked donor records for accuracy and data integrity
• Chosen to perform procedures during FDA visits for error-proof inspections, with proven ability to draw multiple patients at one time.
Microsoft Office
Patient Care
Administrative Support
Phlebotomy
Quality Control and Assurance
HIPAA
Specimen Handling
Strategic Planning
Verbal/Written Communication Skills
Time Management
Professional Development
Organizational Skills
Safety Compliance
Medical Terminology
NADERA HEAD
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Atlanta, GA
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NADERA
Motivated and dependable patient care professional with years of expertise in a fast-paced medical environment utilizing excellent communication and organizational skills. Highly valued and respected for expertise and keen insight in following policy in order to obtain desired results. Proficient in job execution and proven track record of success in compliance and quality control.
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