Roxanne Layne

1-347-***-**** ad14dr@r.postjobfree.com

Administrative Assistant, Project Coordinator, and Business Analyst with proven expertise driving enterprise-level strategic project initiatives and implementing system/process improvements. Strong analytical, problem-solving, negotiation, team building, and communication skills. Well-developed skills in planning, scheduling, budgeting, resource allocation, human resources, and project management.

Work experience

Baruch College Zicklin School of Business New York, NY 4/2019 -Present

Administrative Assistant - Contract Consultant

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

Plan, coordinate, and finalize details for travel arrangements and business development events

Spearhead training and development program for new employees

Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns

Department of Social Services, New York, NY 01/2019 –3/2019

Business Analyst / Project Coordinator– Consultant/Contract

Coordinated with the IT team to oversee the Streamlined POS 2 project initiatives.

Managed on user stories by utilizing JIRA and Confluence.

Interviewed business clients to analyze their business requirements, recommend, and design technological improvements to their business processes and operational procedures.

Reported HR business materials, payroll, preparing/presenting materials to senior management in the large enterprises and IT Domain.

Greeted and proactively assisted visitors in a timely manner

Worked with security settlement for various stakeholders.

Analyze user requirements, procedures, and problems to improve business process

Guaranteed prompt delivery of incoming mail to appropriate recipients

Streamlined processes to effectively track, order, and maintain inventory

New York City Housing Authority, New York, NY 9/2018– 1/2019 Administrative Assistant – Consultant/Contract

Developed positive relations with external vendors and clients

Executed processing of vendor contracts and implemented a standardized process, reducing contract discrepancies by 90%

Instituted revised filing system, expediting the coordination of service calls and site assessments

Baruch College Zicklin School of Business New York, NY 02/2005 -9/2018

Administrative Assistant

Accurately verified and processed 50+ new client applications weekly

Incorporated a new policy to contact and welcome new applicants, increasing satisfaction 60%

Maintained strict confidentiality of all applicant information

Department of Mental Health Hygiene, New York, NY 02/2017 - 06/2017

Project Manager – Contract Consultant

Managed and coordinated with the IT team to train and support the implementation and migration from EVERS to the eVital application.

Edited user agreements training materials for over 500 facility administrators.

Developed PowerPoint slides for Induced Termination of Pregnancy (ITOP) and conducted webinars for facility administrators.

Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Reported status on a regular basis to the project team and to senior stakeholders.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

International Rescue Committee, New York, NY 09/2016 - 02/2017

HR Assistant- Contract Consultant

Maintained Senior Director of HR’s calendar, scheduling meetings and ensuring no conflicts occur.

Designed surveys, traded responses and generated data reports from various platforms

Successfully planned and coordinated company events and teamwork activities

Produced reports, presentation and flyers spreadsheets, graphs, charts, diagrams and illustrations

Prepared, proofread and formatted the correspondence.

NewOak Capital, New York, NY 05/2015 - 08/2016

Project Manager

Managed and coordinated small to large-size projects to support Mortgage Credit Services initiatives across various originators.

On-boarded 500 new hires into Open Risk System and assigned project roles accordingly.

Provided first and second level support for over 2200 end users for the upgrade to Windows 10 application.

Provided Level I and Level II support for over 2200 end users by creating and troubleshooting service tickets for Windows 10 application.

Assigned 1000 loans to project team members included but not limited to Underwriters, Quality Control, Senior Credit Officer, and Quality Control across originators.

RBC Capital Markets, New York, NY 03/2014 - 05/2015

PMO Project Manager - Consultant

Managed the Manual Breakglass (MBG) Infrastructure Program, a tactical solution designed to limit developers’ access to production environments.

Led a team of 15 project managers and analysts to deliver a prioritized set of projects in line with operating group strategies.

Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.

Planned, managed, and executed over 200 UNIX and Windows application deployments across the United States, Canada, Asia Pacific, and United Kingdom regions.

Worked with asset management for various stakeholders.

Led infrastructure meetings to review application on-boarding processes and procured 200 stakeholders for Cutover and Dry-Run deployments for Change the Bank (CTB) and Run the Bank (RTB) teams.

Supported the successful delivery of projects undertaken by the PMO through effective facilitation, tracking and reporting.

Collaborated with the IT Risk team to ensure applications were on-boarded in a timely manner.

McNamara & Associates Inc., New York, NY 06/2012 - 02/2014

Project Manager - Consultant

Managed and coordinated 10 projects to support EPIC and Allscripts implementations for Brookdale, Montefiore, Kingsbrook Jewish Medical Center, and Brooklyn Hospital Center hospitals.

Analyzed department technology usage and determined best course of action for 1199 union employees.

Gathered technical requirements and designed on-the-job training materials for EPIC and Allscripts implementation projects.

Provided leadership, mentorship, applicable training and overall guidance for 1199 union employees.

Facilitated comprehensive Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint, MS Project) on-the-job training for 1199 union employees.

Examined 200 patients encounter forms to verify diagnosis codes, and reconcile codes against services rendered.

Morgan Stanley Smith Barney, New York, NY 07/2010 - 05/2012

PMO Project Manager - Consultant

Managed and coordinated 8 projects to support MSSB Joint Venture deployments: Thomson One/Reuters, Hoot Squawk Boxes, Desktop/Window 7 Refresh, MPLS Voice and Network Migration, HP Printer Refresh, Check Printer/Document Scanner, Hughes Satellite, and iWin Virtual Desktops.

Coordinated the migration of 45,000 users from Windows XP to virtual Integrated Windows 7 OS desktop.

Worked with security settlement for various stakeholders.

Reviewed

Ensured projects were within scope, time and budget by conducting meetings with senior management, branch managers, system administrators, vendors, and other stakeholders.

Presented status reports on tasks, milestones, issues, risks, and lessons learned to project stakeholders.

Supervised all communications, scheduling, risk management, and deployment aspects of ongoing projects to better support all MSSB branches.

Citigroup, New York, NY 01/2004 – 06/2010

Business Analyst

Provided security administration services to the bank’s most sensitive operational divisions.

Forecasted and managed an operating budget of $100 million across 10 projects.

Managed security administration services for the human resources, audit, and information technology divisions.

Generated Active Directory and Lotus Notes user accounts for multiple business units and resolved over 100 incoming calls by System Administrators on a daily basis.

Improved the Virtual Tech/Request ticketing system availability from 89% to 99% and completion of core job processes from 85% to 97% by virtualizing production servers and incorporating scheduled alerts for overdue tasks.

computer skills

Microsoft Certified Application Specialist (MCAS) PowerPoint Outlook Access Visio Project Word Excel Citrix HRIS Lotus Notes ADP QuickBooks Bloomberg SharePoint WAN/LAN Migrations Onboarding OneNote JIRA Office 365 Windows 7 &10 EPIC Clarizen Software Box Software

Education

City University of New York - Baruch College - Zicklin School of Business, New York, NY Bachelor of Business Administration: Major: Human Resources Management Minor: Psychology

Contact this candidate