Michelle R. Spencer www.linkedin.com/in/michellespencer

ad14dq@r.postjobfree.com 903-***-**** Wenatchee, WA (Open to Relocation) WORK EXPERIENCE

Express Employment Contracted Lone Oak Apartments 2022 - 2022 Standby Leasing Agent Weatherford, TX

Client Relationship Management: Delivered outstanding customer service by assisting customers with their unique storage needs, responding to inquiries, and providing comprehensive details about storage units and rental agreements.

Prospective Customer Screening: Executed in-depth tenant vetting processes, incorporating comprehensive background checks, credit analyses, and validation of rental history and employment.

Contract Management: Facilitated lease agreement preparation, clarified terms and conditions for tenants, and ensured precise and prompt signing of lease contracts.

Property Tours: Conducted tours for potential tenants, emphasizing the appealing features, amenities, and benefits of the apartment complex.

Finances Management: Managed the rent payment process, covering invoice creation, payment processing, and resolution of delinquencies.

Communication and Interpersonal Skills: Cultivated positive relationships with tenants, addressing inquiries, concerns, and maintenance requests through effective communication and interpersonal skills.

Administrative Management: Oversaw administrative responsibilities, ensuring the accuracy of tenant information through meticulous record- keeping, filing, and data maintenance.

Public Storage: Self Storage Services (Formerly All-Storage) 2019 - 2022 Property Manager Dallas, TX

Client Relationship Management: Delivered exceptional customer service by assisting customers with their storage needs, addressing inquiries, and providing detailed information on storage units and rental agreements.

Contract Management: Facilitated lease agreement preparation, clarified terms and conditions for tenants, and ensured precise and prompt signing of lease contracts.

Safety, Quality, and Compliance Inspections: Conducted inspections to ensure adherence to company standards in terms of cleanliness, security, safety and overall maintenance of storage units.

Finances Management: Managed the rent payment process, covering invoice creation, payment processing, and resolution of delinquencies.

Operations Maintenance: Supervised the operations and maintenance of the storage facility, ensuring cleanliness and optimal functionality through regular facility checks and timely coordination of repairs and maintenance.

Communication and Interpersonal Skills: Cultivated positive relationships with tenants, addressing inquiries, concerns, and maintenance requests through effective communication and interpersonal skills.

Administrative Management: Oversaw administrative responsibilities, ensuring the accuracy of tenant information through meticulous record- keeping, filing, and data maintenance.

Walgreens 2016 - 2017

Department Manager: Cosmetic Consultant Representative Weatherford, TX

Customer Service Management: Delivered exceptional customer service by assisting with customer needs, offering product recommendations, and personalized advice, resulting in increased sales through targeted product promotion and effective merchandising strategies.

Inventory Management: Managed inventory levels, maintained efficient communication with suppliers and vendors to ensure timely deliveries, and conducted routine inventory audits to guarantee accurate stock levels.

Visual Merchandising: Managed the presentation of cosmetics products, ensuring visually attractive displays in adherence to company guidelines. Arranged and organized products to capture customer attention and drive sales.

Regulatory Compliance and Policy Adherence: Maintained strict adherence to company policies, procedures, and safety guidelines, alongside compliance with industry regulations, including health and safety standards and cosmetic industry requirements.

Interdepartmental Collaboration: Fostered collaboration with different store departments to enhance customer service and create a cohesive and seamless experience for customers.

EDUCATION

Navarro College 2020

Associates Degree: Petroleum Technology Oil & Gas Dallas, TX Skills: Petroleum Industry Knowledge, Drilling and Production Operations, Reservoir Evaluation and Management, Oil and Gas Exploration Techniques, Petroleum Equipment and Technology, Safety and Environmental Regulations, Data Analysis and Interpretation, and Communication and Collaboration Skills.

Texas A&M 2012

TEEX Non-Commission Security Guard Dallas, TX

Skills: Security Operations, Legal Regulations, Security Procedures, Communication and Conflict Resolution, Emergency Response, Observation and Documentation, Personal Security and Safety, and Customer Service Skills. SKILLS

Excellent Communication & Presentation Skills, Problem-Solving and Decision Making, Team Leadership and Management, Hazard Recognition, Policy & Program Development, Inventory Management, Storage Optimization, Safety Regulations and Protocols Other: High-Level Computer Technology: (Microsoft: Lists, OneDrive, SharePoint, Teams, Outlook, Word, Excel, PowerPoint) High-Level Computer Software Background: Quick understanding of new and developing software Certifications: OSHA 30, CPR/AED/First Aid, Texas A&M Site Security Officer, Phlebotomy Technician