Timothy

Viera

**** ****** **

Morton Grove, IL 60053

702-***-****

ad14dm@r.postjobfree.com

OBJECTIVE

Obtain a position to challenge my knowledge while expanding my horizons. I plan to bring and build upon my automotive knowledge while working for a dynamic and fast-growing company that I can contribute and grow with.

EXPERIENCE

Parts Manager & Assistant Manager

●Properly staffing the department, which includes hiring, training, motivating, and monitoring the performance of all parts staff.

●Maintaining an orderly workplace.

●Creating and overseeing an annual operating budget.

●Working with the service department, collision repair, and wholesale account representatives to ensure inventory is available when needed.

●Determining appropriate inventory levels while ensuring periodic parts turnover. Adjusting stock to curtail accumulation of unused or old parts.

●Reviewing sales figures, costs, and stock monthly to ensure budget benchmarks are met.

●Overseeing daily operations.

Parts Counterman

●Taking care of parts payments and making sure all parts are billed correctly on service repair orders, over the counter, and wholesale shops invoices.

●Packaging and shipping parts back to the manufacturer from time to time and completing the appropriate record keeping.

●Referring to parts manuals (both hardcopy and electronic format) to identify exactly the right part(s) for the make, model, and year of the vehicle.

Service Manager

●Hiring and supervising all service department personnel, as well as monitoring their performance.

●Creating goals and objectives, which includes an annual operating budget and a marketing plan to promote new and repeat business.

●Provide training on company policies and procedures for all department personnel.

●Maintaining the highest Customer Service Index (CSI) ratings by handling customer complaints immediately and according to dealership policy.

Service Advisor

●Greeting customers, scheduling service appointments, and receiving vehicle information.

●Listening to requests of the service desired and clearly explaining the information on the repair order.

●Estimating the cost and time needed to do the repair, considering the customer's schedule.

●Handling customer complaints and maintaining high customer satisfaction standards.

EMPLOYMENT

2018-2023 Berman Subaru of Chicago, Chicago, IL

Parts Manager

2013-2018 McGrath City Hyundai, Chicago, IL

Parts Manager

2010-2012 Al Piemonte Nissan, Melrose Park, IL

Service Manager

2007-2009 Larry Green Ford, Blythe, CA

Service Manager

2003-2007 Signature Lincoln/Mercury, Las Vegas, NV

Assistant Parts Manager

2002-2003 Gaudin Ford, Las Vegas, NV

Parts Counterman

1999-2002 Huntington Ford, Rochester Hills, MI

Assistant Parts Manager

1997-1999 Tyson Ford, Gary, IN

Parts Manager

1994-1997 Art Hill Lincoln/Mercury, Merrillville, IN

Parts Counterman

1992-1998 U.S. Army Reserve

Administrative & Postal Specialist

EDUCATION

Purdue University Calumet

Construction Technology 1992-1994

William A. Wirt H.S.

Diploma 1988-1992

SKILLS

●Proficient in Tekion, and Reynolds & Reynolds DMS’s.

●Knowledge of Snap-On, and Microcat parts catalogs.

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