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Program Manager Customer Service

Location:
Columbus, OH
Posted:
December 20, 2023

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Resume:

Todd Adam Decker

**** *. **** **. ********, OH **203 • 614-***-****

ad14c9@r.postjobfree.com Work

ad14c9@r.postjobfree.com Home

CORE COMPETENCIES

Personable, Outgoing, Genuinely Kind and Supportive • Strong Sales Skills, Marketing, 5 Diamond Customer Service• Passion for Creativity • Time Management, Multi-tasker, Detailed Oriented •Actor, Artist, Director • Leadership, Trustworthy, Strong Work Ethic• Teamwork, Genuinely Cooperative

• Program Developer • Program Manager •Passion for Travel PROFESSIONAL EXPERIENCE

Uniglobe Travel Designers 2023 – present

• Groups Travel Department

• Team spirit coordinator

Ohio History Connection 2021 – 2023

• Historical Interpreter and presenting in character

• Creative Program Developer

• Program manager

Travel Agent – AAA 2019 – 2021

• Book both International and Domestic travel

• Coordinate with both clients and vendors

• Maintain clients with a high return percentage

• Specialized and Certified Honeymoon, Mexico, Hawaii Specialist

• Agent and managing the store part time

• Group trips and Weddings

• Employee of the month for Central and Norther Ohio AAA

• Developed creative art/travel Podcasts

Freelance Actor, Artist, Director, Designer 1992 – present

• Artistic Director

• Coordinating business and artistic aspects of company

• Developing and maintaining relationships with multiple theatre companies and vendors

• Event planning and coordination with local artists

• Freelance Scenic Artist

Michaels Framing Associate 2017 – 2019

• Assembling and mounting frames and artwork

• Assisting customers with frame and mat decisions

• Managing sales, orders & customer service

Michaels Floral Designer 2013 – 2017

• Performed administrative tasks including managing inventory

• Designed floral arrangements, window and store displays

• Managed accounts and highly detailed orders

• Assisted customers and management with event planning

• Honored with my Military designs being chosen as a national design

• Built the floral department to top five sales in US Theatre Arts Director, Educator and Department Chair 1992 -2012 Fort Hayes Arts & Academic High School, Interlochen World Center for Arts Education, Columbus City Schools

• Developed Ohio State Standards and Curriculum

• Developed Acting and other art skills for work and for relaxation

• Directed over 250 productions on state, national, and international stages

• Coordinated and presented at National Network for the Performing Arts Conferences

• Organized traveling with large groups on state, national, and international trips

• Retired Teacher having taught for 20 years

Additional Retail Experience

• Smith & Hawkins – Sales, Floor set/Planograms, and Teak Specialist

• Pottery Barn – Sales Associate, Floor set/Planograms, and Design Specialist

• Hold Everything – Sales Associate

• Warner Brothers – Sales Associate

EDUCATION

The Ohio State University, Columbus, OH

MA in Theatre Education 1993

Thesis: Readers theatre: a symphony of literature in the theatre of the mind Ohio Wesleyan University, Delaware, OH

BA in Theatre 1992

BA in Theatre Education 1992

Focus: Acting, Directing, Design

AWARDS

5 Diamond Employee of the month for all of Central and Northern Ohio AAA International Educator of the Year 2012

Broadway World Columbus Leading Actor in a Play, Leading Playwright, Director State champion in tablescape

ADDITIONAL SKILLS

Outreach coordination

Web presenter for AAA

Experienced Traveler

Table-scape Designer and State Fair Grand Champion Microsoft Word

Adobe InDesign

REFRENCES

Lisa Newman

Michaels Manager

ad14c9@r.postjobfree.com

Ph. 614-***-****

Anne Musselman

AAA Ohio, Sr. Agent

ad14c9@r.postjobfree.com

Ph. 937-***-****

Jessie Johnson

AAA Ohio, Manager

ad14c9@r.postjobfree.com

Ph. 606-***-****

Dr. Jeanine Thompson

The Ohio State University

ad14c9@r.postjobfree.com

Ph: 614-***-****

Dr. Michael Elliott

St. Louis University

ad14c9@r.postjobfree.com

Ph: 314-***-****

John D. Heisel

Columbus Recreation & Parks

ad14c9@r.postjobfree.com

Ph: 740-***-****



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