JOYCE DODD-JONES

**** ******* ***

Kissimmee, Florida 34744

Cell: 407/288-4969

ad14bx@r.postjobfree.com

Professional Summary

SUMMARY

Experienced Manager/Executive Assistant with excellent client and office management skills.

Action-oriented with strong ability to communicate effectively with technology, executive, and

business audiences. Work well alone or in team environments. Ability to adapt to new and

challenging situations. Bachelor’s Degree in Health Care Administration with a concentration in

Human Resources. Currently, working on Master’s Degree in Human Resource Management.

Looking to work with a secure company where I can utilize my skills and continue to learn and

excel in the Human Resource Field.

Core Qualifications

Budgeting File/records maintenance

Client-focused

Financial records and processing

Results-oriented

Training and development

Creative Problem Solving

Accounts Payable/Receivable

Account Management

Weekly Payroll

Expense Control

Credit and Collections

Experience

October 1, 2013 to

June 27, 2014 Fan Experiences

Orlando, Florida

Office Manager /Executive Assistant

• Develop and maintain office budget

• Invoice/Billing

• Account Management and Hospitality Coordinator

• Updating/Data Entry in Passkey

• Processing account paperwork and docs, Including establishing and setting-up travel

accommodations

• Supervise office personnel

• Generating & typing correspondence/ RFP’s, various forms and documentation

• Updating company licenses and certifications.

December 2012 to Florida Cardiology

April 2013 Orlando, Florida

Intern

Received Training in the following:

Account Receivable/Payable

Credentialing

Fee Schedule Maintenance

Charge Entry Audits / Payment Posting

Balance Reports

Billing & Coding

• Medical Records Maintenance (EHR)

April 2011 to KAPLAN UNIVERSITY

December 2011 Orlando, Florida

Admissions Advisor

• Screened potential students for admittance

• Conducted telephone interviews

• Developed professional relationships to generate personal leads

• Handled all appropriate paperwork for admissions process

• Provided continued customer service to student through and after admission

• Adhered to all governmental and school conduct and ethic codes

• Consistently met all performance goals by 90% or better.

January 2005 to BELTMAN GROUP

March 2009 Orlando, Florida

Coordinator

Managed and maintained National Accounts

Prepared quotes and estimates for national account and private transferees.

Conducted extensive customer service and problem solving.

Manager and Coordinator of "Be The Customer" (customer service quality control program)

Assisted with Payroll, and other HR duties as needed.

Successfully led key projects which resulted in various customer service awards

June 1994 to REO MOVERS (NAVL Agent)

January 2005 Chicago, Illinois

Manager/National Account Coordinator

Supervised seven Account Executives.

Delegated responsibilities and verified estimates.

Trained new Account Executives on various North American Van Lines policies and

procedures.

Managed and serviced national accounts, including problem solving and billing.

Developed and implemented training of personnel in customer service,

switchboard/receptionist and clerical duties.

Performed weekly payroll, generated and managed employee files.

• Conducted analysis to address time management issues which led to a 65% increase in

productivity.

.

January 1990 to CROWN ENERGY, INC

January 1994 Chicago, Illinois

Office Manager /Executive Assistant to President

Supervised clerical staff of four.

Maintained account payables/receivables, inventory stock and ordering supplies.

Trained and supervised staff on invoicing, data entry and various office procedures.

Generated and maintained employee files.

• Performed weekly payroll; Assisted Accountant by preparing bank reconciliati

ons, generating and preparing weekly reports.

Renewal of city and state licenses and certification; prepared presentations for weekly

meeting, handled day to day operations of company.

• Responsible for creating and managing budget for annual office expenses.

Education

Florida Institute of Technology

Melbourne, Florida

Human Resource Management – Master’s Degree (currently enrolled)

3.5 G.P.A.

Kaplan University

Orlando, Florida, USA

Health Care Administration Bachelor of Science

[3.72] GPA – Graduated Magna Cum Laude

Member of NSCS - National Society of Collegiate Scholars

• References available upon request

Contact this candidate