Kiran Bihari

Andover, MA ***** – 978-***-**** – ad14bs@r.postjobfree.com

Summary:

Experienced with a proven track record of driving successful business outcomes and delivering complex highly impact digital transformation projects across industries and verticals in the areas of Sales Automation, BPM, customer service, case management, and enterprise business solutions utilizing Pega 8/7/6 platforms, strategic applications, and custom development in accordance BPM design principles.

Directed technology planning and direction, leadership and implementation, business and operational transformation execution, business solution delivery, and business development.

Participated and Led in Agile Methodology with the responsibility of leading end-to-end analysis, estimation, and providing solutions for the system requirements.

Active involvement and successful completion at all phases of SDLC such as analysis, design, coding, testing, implementation, and User training. Well-versed in Agile Practices and Tools used for Iterative development.

Experience in building and performing Unit Testing of all the complex components within the application with the PEGA (Pega Rules Process Commander) tool including Enterprise Class Structure, Process Flows, SOAP Services, File Listener, User Interfaces, Business Rules Configuration, Automated Decisioning, Calculation using Declarative Rules to drive customer processes, PEGA Reports, build correspondence rules.

Involved in various Pega Upgrade Projects.

Experiences in PEGA BIX Component, Unix Shell Script, and complex SQL Queries.

Good knowledge on PRPC 6.x, PRPC 7.x, PRPC 8.x, Pega Decisioning Hub

Experienced in leading the onsite and offshore teams while interfacing with the client and its peer groups. Participate in meetings with IT owners, business owners, and product vendor team members.

Self-motivated, excellent analytical and programming skills, ability to go to the core of the problem, good work ethic with excellent communication and interpersonal skills. Excellent team player and capable of adapting to new technologies very quickly.

Technical Architect with over 13+ years of experience in enterprise application development and external system integration, including performance tuning, data/information flow management, and upgrades with 13+ years of experience in PEGA PRPC.

Adept with working in a leadership capacity to prioritize activities and achieve defined project objectives, effectively translating business requirements into technical solutions.

Areas of Expertise:

BPM Tools Pega PRPC 8.x, 7.x, 6.x

Business Process Improvement: Pega Frameworks: Pega CPM, Pega BIX

Performance Assessment and Improvement: DevOps and Agile Scrum Tools

Large-Scale Custom Development Languages: Java, J2EE (JSP, Servlets, EJB), PL/SQL,

Application Maintenance and Support JavaScript, XML, HTML

Agile Methodologies Databases: Oracle, IBM DB2, MS SQL, POSTGRES

Requirement Gathering and Analysis Integrations: REST, SOAP

Education:

Bachelor of Science: Business Administration, 2009

University of Arizona

Certifications:

Certified PRPC System Architect (CSA)

Certified PRPC Senior System Architect (CSSA)

Work History:

Pegasystems Inc 2014 - 2023

Senior Solutions Architect

Pegasystems Inc 2011 - 2014

Solutions Architect

Pegasystems Inc 2010 - 2011

CPMS Helpdesk / Project Coordinator

Novartis Vaccines and Diagnostics 2008 - 2010

Project Coordinator

Novartis Vaccines and Diagnostics 2008 – 2008

Administrative Support

Accellent Inc, Wilmington MA 2007- 2008

Quality Assurance Specialist

Professional Experience:

Senior Solutions Architect July 2014 - December 2023

Pegasystems Inc

Responsibilities:

Solutions delivery architect for the development and deployment of Sales Automation applications for internal users and external customers.

Performed design and technical reviews with sprint teams in conformance with PRPC architectural guardrails.

Worked on case design, data pages, report definitions, data transforms, and integrations.

Lead proof of concept (POC), prototype delivery, and finalizing various design and technical approaches with sprint teams

oLead POC on Pega Mobile for Sales Automation, Sales Cadences, Zoom integration, WebEx integration

Designed and built end-to-end integrations of SOAP and REST services with Pega applications.

Participated in agile SCRUM methodology with responsibility for leading end-to-end analysis, estimation, and providing solutions for business requirements.

Understand and perform impact analysis of customer business Process Modeling and Automation (BPM) applications due to the changes in upstream or downstream applications, integration with master data systems, and changes or implementations of new business processes within the application.

Provide the solution based on the impact analysis of the user requirements, criticalities, and interdependencies. Work with the end business users IT analysts and other stakeholders during the solution of the application.

Prepare Technical Design Documents, and process flow diagrams and provide the estimation for the solution based on the PEGA estimation techniques for the same.

Build and Unit Test all the complex components within the application with the PEGA (Pega Rules Process Commander) tool including Process Flows, User Interfaces, Business Rules Configuration, Automated Decisioning, Calculation using Declarative Rules to drive customer processes, PEGA Reports, build correspondence rules.

Led the team and performed code reviews to ensure adherence to PEGA development guardrails.

Work with the testing teams to analyze and provide detailed explanations for defects being raised as part of the testing cycle.

Develop and release required code changes to fix defects raised during the testing phase.

Run Pega Guardrail reports, Performance Analyzer (PAL), DB Tracer, and Pega Log Analyzer, check Clipboards (Debugging tools within Pega software) to ensure application performance and modify software code if necessary to enhance the quality of the application.

Solutions Architect November 2011 – July 2014

Pegasystems Inc

Responsibilities:

Created application architecture and technical design in liaison with onsite Senior and Lead system architects, managed development and delivery of the project.

Translated functional and non-functional requirements into design within an enterprise context.

Along with the Sales Automation team designed and developed the Pega SA application.

Designed enterprise class structure leveraging the Pega CRM framework.

Contributed to sprint planning and story grooming sessions for each iteration of the Pega SA application.

Developed flows, UI/UX, activities, service-connect, declarative rules.

CPMS Helpdesk / Project Coordinator September 2010 - October 2011

Pegasystems Inc

Responsibilities:

Coordinated presentations for customers and project members to detail project scope, progress, and results.

Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Gathered requirements for ongoing projects and organized details for management use.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

Project Coordinator November 2008 - August 2010

Novartis Vaccines and Diagnostics

Responsibilities:

Project Management Support for various HR & Technical Operations projects Coordinated work and design teams for the implementation of a new Performance Management System.

Worked to condense the time frame of critical deliverables and provide assistance in creating global documents, tools, and templates.

Updated intranet sites and maintained SharePoint databases. Collaborated with senior management on project development and project plans.

In charge of setting up onboarding and guiding new hires globally.

Managed development and implantation of projects, including improving global training modules and documentation databases.

Oversaw onboarding and mentorship, planned and executed meetings, and developed project documentation

Gathered requirements for ongoing projects and organized details for management use.

Developed executive presentations and reports to facilitate project evaluation and process improvement.

Arranged events by overseeing logistics, budgets, venue selection, and activity planning.

Administrative Support August 2008 - November 2008

Novartis Vaccines and Diagnostics

Responsibilities:

Organized monthly steering meetings and teleconferences.

Captured minutes, agreements, and actions and documented activities.

Provided administrative support for implementation work streams and design teams.

Condensed timeframe of critical projects.

Created a set of documents and tools using standard templates.

Employed Outlook capability to aid key projects.

Assisted in the creation of project plans and associated communication documents.

Liaised with project members on an ongoing basis.

Quality Assurance Specialist, February 2007 to July 2008

Accellent Inc – Wilmington, MA

Responsibilities:

Performed updating of Excel, Word, and Oracle Database.

Prepared and organized presentations in PowerPoint.

Monitored and maintained Design History Files up to date.

Created room schedule for meetings.

Managed filing of all documents in a secure area.

Worked closely with the Manager of Quality and Regulatory Affairs.

Developed tables and charts for review meetings and training presentations.

Efficiently respond to all document issues.

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