Customer Service General Manager

Calvin Smith

*** ******** ****** ******, ** ***** 214-***-**** ***************@*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience. Also secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

Skills & Abilities

·Builds strong internal and external relationships using effective verbal and written communication skills

·Recognizes and acts on opportunities; adjust directions when situation warrants.

·Provider of excellent and friendly customer service

·Able to work independently; follows established guidelines to accomplish tasks and solve issues.

·Proficient computer skills

·Strong interpersonal skills

Experience

ASSISANT GENERAL MANAGER SUPERIOR CARE FUNERAL HOME 2018-PRESENT

·Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

·Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.

·Schedule funerals, burials, or cremations.

·Sell funeral services, products, or merchandise to clients.

·Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

·Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

SERVER APPLEBEE’S 2019 TO 2020

·Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats

·Developed restaurant image by providing fast and courteous service to guests

·Trained new servers and familiarized new employees with company culture

FRONT DESK RECEPTIONIST ETERNAL REST FUNERAL HOME 2006-2018

·Greet clients as soon as they arrive and connect them with the appropriate party

·Answer the phone in a timely manner and direct calls to the correct offices

·Schedule and confirm appointments and maintain event calendars

·Check visitors in and direct or escort them to specific destinations

·Inform other employees of visitors' arrivals or cancellations

·Enter customer data and send correspondence

CALL CENTER REPRESENTATIVE CINGULAR WIRELESS 2003-2006

·Report to SOS (start of shift) meeting for performance recaps

·Utilize company equipment to facilitate calls

·Interact with all customers in a friendly and courteous manner

·Follow all prompts from call management system to provide the appropriate customer service

·Handle all issues in accordance with best practices

Contact this candidate