Customer Service Administrative Assistant
Resume:
Denisse Jaquez
Chula Vista CA 91910
ad1497@r.postjobfree.com
Bilingual Administrative Assistant with over 13 years of experience of administrative support, with excellent customer service skills, highly organized, hard-working, and self-motivated. I have worked with Microsoft Office applications (Word, Power Point, Excel, and Outlook). EDUCATION
Graphic Design 2009
Universidad Iberoamerica, Campus Tijuana
High School Diploma 2005
Bachillerato Universidad Iberoamerica, Campus Tijuana PROFESSIONAL EXPERIENCE
Autozone, Plaza Blvd National City 09/2019 – present Retailer and distributor of automotive replacement parts and accessories. Assistant Store Manager
• Assist the store manager in all aspects of the store daily business operations, human resources, customer service and merchandising.
• Coordinate, monitoring, and report daily operations.
• Schedule interviews and recruit qualified candidates.
• Supervise and train staff.
• Collaborate with team leads on setting and achieving team goals.
• Display merchandise to maximize purchasing appeal.
• Organize sales and product demonstrations.
• Write sales and customer reports and make recommendations for improvements.
• Interact with customers and resolve complaints and concerns in a timely manner.
• Manage employee schedules, conduct performance reviews, and enforce disciplinary actions.
• Monitor and maintain store inventory levels.
• Ensure the store environment complies with health and safety regulations.
• Maintain a clean, organized and aesthetically pleasing store front.
• Ensure store policies and procedures are followed. Forever 21, Plaza Bonita 01/2018 – 09/2019
Fashion Retailer Store.
Stock Associate
• Receive, inspect, and count stock for damage, or missing items.
• Record inventory in the store’s system.
• Label items with identification tags and price tags.
• Maintain the orderliness of the store’s stockroom.
• Process purchase orders and other shipping requests.
• Organize store merchandise racks by size, department, and availability.
• Greet customers and ascertained customer’s needs.
• Train and serve as a peer coach for new stock associates. Ehyser Limpieza, Tijuana Mexico 02/2009 – 11/2017
Janitorial Services Company.
Administrative Assistant
• Answer and direct phone calls to office staff.
• Schedule meetings and appointments.
• Take notes and minutes in meetings.
• Order and take stock of office supplies.
• Prepare documents for meetings.
• Clerical duties (filling, organization, and recordkeeping).
• Daily and monthly business reports.
• General support to office visitors.
• Assistant for payroll department.
• Costumer service.
SKILLS
• Exceptional customer service
• Problem solving skills
• Leadership
• Computer proficiency
• Excellent multi-tasker
• Motivated team player
• Excellent organizational skills
LANGUAGES
English
Spanish
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