Customer Service Human Resources

Literary knowledge

Cataloging of materials

Processes and procedures

Skilled researcher

Customer relationship management

Customer service

Invoice generation

Administrative support

Inventory management

Instrument reassembly

String attachment procedures

Budgeting and financial management

Executive Director Ecuadorian American Chamber of Commerce SE USA - Atlanta, GA 06/2019 - Current Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty. Balanced organizational and employee needs when developing fair and equitable human resources policies. Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Worked closely with other stakeholders to immediately address issues and implement effective solutions. Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.

Built referral pipeline by remaining active with community, establishing referral networks and resources. Shared mission of organization with public through successful community outreach and marketing strategies. Strengthened company business by providing advice According to Government regulations. Associate Member-BSC National Leader Business Solutions Consortium - Suwanee, GA 07/2020 - Current Participation as a Though Leader, Subject Matter Expert and BSC Ambassador Participation as a Though Leader, Subject Matter Expert and BSC Ambassador in BSC events. Participation as a BSC Consultant and Representative of the Ecuadorian American Chamber of Commerce Southeast USA.

Owner/Manager X Master Renovations Llc - Suwanee, GA 08/2017 - Current Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables. Monitored contractor adherence to quality standards and plan requirements. Conducted site pre-inspections and coordinated post-construction audits. Developed business and marketing plans and prepared monthly financial reports. ANDREA ELIZABETH APUANGO

BARRERA

*************@*****.*** 914-***-**** Suwanee, GA 30024 Summary

Bilingual, talented professional experienced in developing and managing staff, budgets and programs to achieve results. Able to apply skills in ministry, leadership, m1entoring and training to motivate the organization's members in meeting the mission of the organization and the goals of its programs. Proven ability to raise public awareness about community-based programs and services.

Skills

Experience

Assistant Ricardo Forlenza-IBM - Irvington, NY 02/2013 - 06/2017 Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork. Guided administrative and professional staff through computer and software problems. Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation. Piano Technician Beethoven Pianos - The Bronx, NY 06/2011 - 12/2012 Used traditional hand tools to complete precise and detailed work on highly valuable instruments. Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability.

Applied finishing techniques, including polishing and varnishing, to keep instruments looking professional and well-maintained.

Library Assistant Galapagos Books - Hastings On Hudson, NY 02/2010 - 05/2011 Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts. Used library and scholarly databases to locate necessary information. Performed site evaluations, customer surveys and team audits. Universidad Estatal De Cuenca Cuenca-Ecuador 06/2009 Associate of Applied Science: Chemical Engineering Westchester Community College Valhalla, NY

Some College (No Degree): Teaching English As A Second Language (ESL) New York School of Interior Design New York, NY 05/2017 Associate of Applied Science: Interior Design

Interior Designer

Piano Technician

Spanish-English

Education and Training

Certifications

Languages

Customer Service Representative Bakkt Contact Center - Alpharetta, Georgia 05/09/2022 - Current Assisting Calls from Wells Fargo Bank Credit Card Clients.

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