Regina Dixon

New York, New York United States

347-***-****

ad148m@r.postjobfree.com

OBJECTIVE

WORK EXPERIENCE

National Debt Relief, New York, New York United States Client Success Agent

**/**** - 10/Present

I currently work as a Client Success Agent. Some of my duties are answering approximately 200 calls daily, enrolling/removing creditors, emailing, making sure documents are signed, changing deposits for clients, informing clients on their program, transferring calls to the correct parties and de-escalating. Memorial Sloane Kettering Cancer Center, New York, Ny Switchboard Operator

10/2015 - 01/2021

My responsibilities include answering a multi-line telephone, triaging emergency calls, scheduling appointments, acting as liaison between doctor and patients, dispatching ambulatory services, and notifying families of funeral home's information.

New York City Dept. of Education, New York, New York United States Substitute Paraprofessional

09/2015 - 01/2021

Provide individual and whole group instructional/classroom management support for special needs and general education Learners and public school settings. I participate in IEP discussions and assist with planning lessons and developing goals that match her needs. I also maintain positive relationships and School staff and families when reporting data an organizing/planning student functions. Unity Building Security Services, New York, NY

Security Guard

02/2013 - 01/2015

To make sure clients do not use exits that are closed off, make sure visitors log in/out, make hourly reports and provide great customer service to clients. Also, making hourly perimeter checks, hourly written reports, securing exits/entrances, securing residential buildings from trespassers, and clearing emergency exits.

Fern Gale LTD., New York, New York United States Telephone Operator

01/2010 - 12/2012

Answered phone calls, conferenced calls, took messages, answered wake up calls, faxed information to clients and organized client's schedules

EDUCATION

Edward A. Reynolds West Side High School New York, New York United States High School Diploma

2006 - 2010

SKILLS

• Adaptability

• Empathy

• Customer service

• Detail Oriented

• Data Entry

• Type approximately 40 WPM

Teacher support● IEP compliance● Classroom management● Student inclusion● Social development and integration● Behavior improvements

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