Rosa Rubio Jones

OBJECTIVE

I would like to partner with a company that can appreciate my knowledge, ability to encourage others, strong work ethics and dedication. A position that I can use my AR/AP, as well as expertise in repo, fair debt collection act and where knowledge in 30 -120 days collections are valuable.

WORK EXPERIENCE

Willie Mae Cleaning - Oakland, CA

Supervisor

June 2018 - Present

Perform housekeeping functions and assists with the loading and unloading of materials at the customer or job site. Complete cleaning for each unit as assigned. Set up housewares and restock supplies as needed. Maintain inventory control and security of housekeeping supplies and materials. Perform final quality inspection of units when needed. Communicate with manager, customers, on-site apartment manager and co-workers. Maintain safety procedures by handling cleaning equipment and supplies according to company protocols. Clean floors by sweeping, mopping, scrubbing, or vacuuming. Gather and empty trash and replace trash bags, clean, dust and stock restrooms, breakrooms, and other areas as needed. Polish windows and other surfaces as assigned. Ensure building safety by performing such tasks as locking doors after operating hours and other duties as outlined in the scope of work. Complete work orders and assist in staff training as needed.

The Modern Hanger – Oakland, CA

Accounts Payable Clerk

April 2017 – June 2018

Enter, post and reconcile payments, research and resolve customer A/R, issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. Processing full-cycle AR, handling 50+ invoices per week, with high attention to detail. Perform a variety of basic accounting tasks in accordance with standard procedures. Reconcile bank accounts, posting and balancing. Process payments and compile segments of monthly closings. Provides information as requested to shippers, customers, the sales/marketing department. Collections: contact existing clients to help resolve payment issues; assist in setting up payment plans if interested or needed.

Wells Fargo Dealer Services - Pleasanton, CA

Back Sheeter

January 2006 to April 2017

Lead Rep. to six co-workers. Work close with team on skip trace accounts and provide support in closing 90 to 120 days pass-due accounts. Work with customers to bring account current using appropriate payment plan. Call on accounts more that 100 + days that team did not collect. Respond to incoming service calls as needed.

Wells Fargo – Pleasanton, CA

Customer Service Collection Representative

February 2003 to 2006 (Promotion)

Communicates with various companies to optimize recovery process. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers and computers. Take all necessary actions to collect payments, charge-off and recoveries via predictive dialer or by manual inbound/outbound calls. Initiate and prepare files for repossession, charge-off, NOD and skip trace. Use various collection systems to update customer's accounts and to send correspondence. Ensure recovered/returned collateral is logged into inventory system. Obtain collateral values through available sources, identify and handle problem title situations, Produce all inventory reports. Communicate with various companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division. Adhere to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act. Communicates with customers regarding reinstatements, redemptions and any disputes.

SKILLS

• Team leader

• Strong ability to influence

• Side-by side training

• Negotiations

• Tracking

• Follow up

• Coaching

• A/R and A/P

• Data Entry

• Purchasing

• Scheduling

Excellent references as needed

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