Robert Brown

Experienced, debt negotiator, collections agent, food service worker, call center rep., team player, supervisor, trainer and hard smart worker

Rancho Cordova, CA 95670

ad1483@r.postjobfree.com

+1-916-***-****

First and foremost the gap in my employment is due to me being unable to work since 2018 until 2020 due to being disabled. In much better health now I am eager to return to productivity that the workforce provides. I am someone you should hire because I have a excellent work ethic, work well with others or independently. I am team oriented and I have over 10 years of combined manager, customer service, tech support, training staff, service assistant, dishwasher, and server. I am a natural leader who is eager to be a expert at anything I do. I am a firm believer in sticking to the policy and procedures of the organization I am a part of. I have never been fired from a job in my life. Every change I made between employers was either do to relocation, or company going out of business. I have been a exceedingly high quality, accurate and dependable employee meeting or exceeding company standard of approval, and expectations. To be honest I feel my experience gives me a ability to adapt, understand, learn task and duties expediently... Willing to relocate to: San Diego, CA - Rancho Cordova, CA - Sacramento County, CA Authorized to work in the US for any employer

Work Experience

Cashier and Lead Sales Associate

Dollar General - Warren, OH

February 2020 to May 2022

Responsible for cashier unloading trucks stocking the shelves maintaining cleanliness standards and handling any customer service issues that may arise on the shift when management is unavailable. In addition to the duties mentioned the responsibility of monitoring breaks was a task as well. Food Service Assistant / Server

Denny's Restaurant - Daly City, CA

October 2016 to May 2018

Worked as a service assistant and the duties included but limited to the following, Dishwasher, Deep Cleaning kitchen and dinning area, also held the responsibility of serving tables, cashier, and host. in addition to the for mentioned I also have experience as a prep and line cook. Dispatcher/ Client Support

Jones Trucking - Riverside, CA

July 2014 to August 2016

Dispatching routes and directions to truckers during their delivery routes as well as providing customer support for the shippers by making sure the specifics of their shipment and handling is completed accurately I worked independently in doing so

Debt Negotiator

Pathway Financial Management - Garden Grove, CA

May 2010 to October 2014

Negotiate settlement options for clients debt as well as reaching settlement options in summons cases maintain a a 45% average.

Started as an account manager handle the portfolio for settlement clients consumer debt of 20k-30k in total debt load...

Card Services Representative and Collections

HSBC - Summerlin South, NV

September 2009 to May 2010

Provided the needed services to clients of HSBC Card Services, As well as collecting on consumer debt in the 120 day delinquency. And provided hardship debtors with needed settlement options to pay. Mortgage Loan Originator

First National Lending - Henderson, NV

August 2007 to September 2009

Creating, following up on,as well as screening mortgage consumers to pre-qualify them for being loan worthy prior to the file and application is forwarded to a licensed loan officer. Products not limited to but including new home purchase, Refinance, or 2nd mortgage loans. Call Center Manager/ Consumer Services and Tech Team Lead Sitel - Las Vegas, NV

October 2003 to July 2007

Management of 16 customer services representatives, Escalated Consumer's, Completed staff follow up via Written, Verbal, Scheduling for breaks and coverage for forecasted call volume, New hire interviews, Customer Service Agents Training of policy and procedures as related to providing Client Support and Tech Support. Call monitoring and scoring Quality, Accuracy, as well as Resolution rate per call. Informed consumer information about recalls, product releases and replacement guidelines. Education

High school diploma

Val Verde High School - Perris, CA

September 1992 to June 1996

Skills

• Customer service (10+ years)

• Management (6 years)

• Staff training (3 years)

• Debt negotiate (6 years)

• Call center (10+ years)

• Tech Support (10+ years)

• Supervisor (10+ years)

• Customer retention (7 years)

• Data entry (10+ years)

• Inventory control (3 years)

• Sales (6 years)

• Loan Origination

• Financial Management

• Banking

• Attention to detail (10+ years)

• Communication skills (10+ years)

• Verbal Communication (10+ years)

• Schedule management (7 years)

• Flexible (10+ years)

• Dishwashing (7 years)

• Food safety (7 years)

• Food service (7 years)

• Bussing (7 years)

• Prep cook (7 years)

• Moving (4 years)

• Bidding Jobs (4 years)

• Credit Analysis

Additional Information

The reason for the switch from dispatcher to service assistant is because of relocating due to a family member falling ill.

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