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Customer Service Talent Acquisition

Location:
Aberdeen, MD
Posted:
December 21, 2023

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Resume:

Michael Rothmeyer

*** * ***** ** ********, MD ***01

ad1481@r.postjobfree.com 443-***-****

Results-driven HR professional with a proven track record in recruiting and payroll management. Adept at developing and implementing effective recruiting strategies to attract top-tier candidates. Skilled in streamlining payroll processes and ensuring compliance with regulations. Committed to fostering a positive work environment and driving employee engagement. Looking to leverage my expertise in HR, recruiting, and payroll to contribute to a dynamic organization’s success. Work Experience

Staffing Lead

Flashpoint- 2813 Pulaski Hwy Edgewood, MD 21040

January 2022- Present

• Develop and execute effective talent acquisition strategies to attract and hire qualified candidates

• Increased branch revenue by 280% YoY and market share at our biggest client by 40% from 20%

• Lead and supervise a team of recruiters and sales representatives. Provide coaching, training, and support to enhance their performance

• Weekly payroll inputting and processing for 300+ employees

• Ensure compliance with company policies, employment laws, and industry regulations to mitigate potential legal risks

• Drive sales strategies to sign contracts with new clients and foster growth of market share at present accounts

Onsite Supervisor

Adecco- 200 Nazarene Camp Rd North East, MD 21901

October 2021- January 2022

• Responsible for the management of 150+ associates onsite for a large distribution client

• Develop solutions to meet hiring needs, requests, and achieve strategic objective set forth by the client

• Ensure orders are fulfilled based on client requirements

• Serve as the expert on market trends, roles, and client industry

• Recruiting, interviewing, onboarding, and leading associates until they are hired by the client or their assignment ends

• Community outreach to attract more clients and associates

• Selling our brand and name to other businesses with the goal of handling all their staffing needs Learning Trainer

Amazon - 913 Old Philadelphia Rd Aberdeen, MD 21001 October 2020 – October 2021

• Collaborate with experts and stakeholders to identify training needs and create comprehensive training programs that align with the organization’s objectives

• Develop effective training materials to facilitate learning and knowledge retention

• Collaborate with HR and department heads to identify and address specific competency gaps in the organization

• Ensure that mandatory training is delivered and accurately documented for all relevant employees

• Effectively communicate training schedules, updates, and learning opportunities to employees and encourage participation and engagement

• Maintain accurate training records, track attendance, and generate reports to demonstrate the impact of learning initiatives

Customer Service Manager

Food Lion – 2250 Hanson Rd Edgewood, MD 21040

December 2019 – September 2020

• Manage and lead a team of cashiers and customer service representatives, providing guidance, training, and performance feedback to ensure the team delivers high-quality service

• Oversee the resolution of customer inquiries, complaints, and issues promptly and professionally • Develop strategies to enhance the overall customer experience and identifying areas for improvement

• Manage the customer service budget, ensuring resources are allocated appropriately to meet service objectives

• Gather and analyze customer feedback to identify trends and opportunities for service improvement Supervisor

White Marsh Plaza Liquors – 7968 Honeygo Blvd White Marsh, MD 21236 April 2014 - December 2019

• Manage and supervise a team of store employees, including training, scheduling, and performance management to create a productive and customer-focused work environment

• Ensure that all customers receive exceptional service by assisting them with inquiries, product recommendations, processing transactions, and addressing any issues or concerns

• Monitor and manage the store’s inventory levels, restocking shelves, placing orders with suppliers, and conducting regular stock checks to prevent shortages and overstock

• Implement sales strategies, product displays, and promotions to boost sales and attract customers • Ensure compliance with local and state liquor laws and regulation

• Oversee cash handling procedures, check cashing, manage cash registers, and reconcile daily sales transactions

Education

Diploma (2012) Havre de Grace High School - Havre de Grace, MD Skills

Management, Customer Service, Cash handling, Human Resources, Sales, Operations, Learning Additional Information

I have never missed a day at any of my previous employers. I am dependable, trustworthy, and try to go above and beyond what is expected. I arrive to work early and make sure I am fully prepared to have a great start to a productive day. What I lack in experience will be overshadowed by the effort put forth and the dedication to being the best I can be every single day.



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