Linda Peterson

PROFILE

As a Customer Care Specialist, I am committed to fostering an environment that is welcoming, inclusive and respectful. I was proud to have a top rating at United Airlines to the their "crème of the crop" a specialist in customer care.

EXPERIENCE

United Airlines — Customer Service Specialist 2010 - 2018 (Retired)

As a Customer Service Specialist, I was responsible for engaging with customers on behalf of the company. My duties include answering phones, calls and emails from customers and participle in meetings with the customer service team to discover new communication tactics and maintains expert knowledge about the company services to best help customers.

Continental Airlines merged with United Airlines in 2010

Continental Airlines Customer Care Representative — 2001 - 2010

As a Customer Service Representative, I was responsible for numerous duties

.. Providing accurate information to customers

...Ensuring that customers were satisfied with our products and services

...Determining the most expeditious and effective ways to answer the customers questions

...Following up with customers to make sure they were satisfied

. .Letting customers know about about additional services

Software

Microsoft Word

10 Key

Excel

Office Manager

General Office

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15962 Langhamwood Lane

Houston, Texas 77084

281-***-****