Suzanne Martinez

SLC, Utah

801-***-**** ad147m@r.postjobfree.com

Summary:

Regional/District/Store Manager/Unit Manager equipped with extensive experience in Retail Management and sales. Employs excellent leadership skills and multi-tasking strengths.

Highlights:

Implement strategies for expanding the team’s client base.

Monitor and review client objectives to ensure the task is brought to completion within a schedule period and on budget.

Provide effective management to organization’s business activities that have to do with its strategic and financial growth.

Build effective relationships with the clients to maintain revenue increase for the organization.

Perform efficient finance management to stay within the budgeted hours.

Perform/Review of associates in field equipment, system layouts and its validation to provide the proper tools for success.

Ensure harmonious environment for working in field.

Responsible of training and motivating the team for effective performance and the general growth of the company.

Analyze and explore market trends; identifying new opportunities in my assigned region.

HR responsibilities to include Recruiting, Hiring/Retention and Training.

Mapping and routing to provide quality and cost-effective coverage to meet the needs of the clients.

Perform weekly payroll, expense reports and Receivables for accuracy and approval.

Conducted independent retail audits via Power BI to ensure optimal performance.

Utilized Database to provide comprehensive reports.

Formulated short and long-term plans to meet client objectives to increase productivity, sales, profitability, and other financial measurements

Communication Lead for customer relations and field representatives via Email/Phone and Teams.

Ensure data reporting accuracy and integrity for 235 Walmart Stores and 21 Sam’s locations in my western region consisting of 14 states.

Knowledge of Microsoft Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Teams, Skype for Business, Zoom for Business, Microsoft Power BI, Yammer, Windows, and IT Security.

Work History:

Retail /District/Regional Manager 01/2017– 02/2023

Acosta Sales and Marketing - Walmart/ Sam’s Team Jacksonville, FL

Managed the overall in field execution process through a team of 15 Retail District Managers and 350 Retail Merchandisers. Oversee the recruiting, hiring, training and development to provide full coverage of 235 Walmart Stores/21 Sam’s Clubs in 14 states within the Western Markets to meet the needs of the clients and business.

Maintained key client relationships developed and implemented strategies for expanding the team’s client base.

Monitored and reviewed client objectives to ensure the task is brought to completion within a scheduled period and on budget.

Provided effective management to organization’s business activities that have to do with its strategic and financial growth.

Built effective relationships with the clients to maintain revenue increase for the organization.

Performed efficient finance management.

Performed review of equipment and system layouts and its validation.

Ensured harmonious environment for working.

Responsible for training and motivating the team for effective performance to ensure general growth of the company.

Analyzed and explore market trends; identifying new opportunities in assigned region.

HR responsibilities to include Recruiting, hiring, retention and training.

Mapping and routing to provide quality and cost-effective coverage.

Performed weekly payroll, expense reports and Receivables for accuracy and approval.

Conducted independent retail audits to ensure optimal performance.

Utilized Database to provide comprehensive reports.

Formulated short and long-term plans to meet client objectives to increase productivity.

Communicated Leads for customers relations and field representatives.

Ensured data reporting accuracy and integrity for Walmart and Sam’s locations

Daily Communication with my Retail District Manager’s through Microsoft Outlook, Word, Excel, V-Look Up, PowerPoint, OneNote, SharePoint, OneDrive, Teams, Skype for Business, Zoom for Business, Power BI, Yammer, Windows, IT Security.

Promoted to Regional Manager on October 30, 2018 from a District Manager with Acosta.

District Sales Manager 07/2013 to 11/2016

Spencer Gifts (Spirit Halloween) Salt Lake City, Utah

Followed company guidelines to achieve the district sales plans.

Explained clear direction to Store Managers and their teams on how to achieve sales goals.

Controlled expenses to meet Company shrink goals.

Recruited, interviewed and hired Store Managers, Assistant Managers and Store Associates.

Secured necessary permits and licenses required to open for business.

Supervised the construction to secure, hire staff and build the Halloween stores.

Merchandised and set the stores according to company guidelines and standards.

Partnered with Human Resources on all personnel/safety issues.

Worked with Store team on proper techniques of merchandising, stocking, reducing damages, defectives and price and changes.

Trained Store Managers and Assistant Managers on the POS (Point of Sale) system.

Held management staff accountable for daily policy compliance regarding cash handling and bank deposits.

Trained and supervised Store Managers and Assistant Managers to ensure adherence to Guest service standards through a greeting, smile and eye contact.

Job Summary: My position was responsible for the setup, overall operation and tear down of the district, which includes

achieving the sales plan, managing expenses and controlling shrink.

Additional duties consist of: Maintaining the Company standards in store appearance.

Guest focus, compliance with policies and procedures and recruitment of staff.

District Manager 07/2010 to 11/2012

Party City (Halloween City) Rockaway, NJ

Performed supervisory and administrative duties.

Cash handling procedures including preparing bank deposits.

Authorized register functions including post voids, returns, and associate discounts.

Recruited for outstanding associates; identified internal potential associates in career path development.

Ensured compliance with new hire process (includes NH paperwork) for all managers and associates.

Partnered with Reg. Mgr. and Human Resources for coaching and counseling and associate relation matters.

Trained and developed all managers and associates.

Conducted performance review meetings.

Mentored Executive Assistant Manager, Assistant Manager and Team Leader.

Reviewed all corporate communications and reacted accordingly.

Performed manager on duty (MOD) responsibilities as required.

Responsible and accountable for P&L and controllable expenses.

Approved weekly staff schedule and processed payroll within corporate guidelines.

Complied with corporate Loss Prevention and Human Resource policies and procedures.

Area Manager 07/2008 11/2009

Coach House Gifts (Halloween Bootique) Ames, IA

Oversaw all Utah Stores are Operational, and set up for Retail Business.

Contacts with Corporate Office, District Manager, and POS Systems.

Set Up New Grids, Merchandising Product to Create Halloween Theme.

Interviewed, Reference Checked and Hired All Associates and Managers.

Designed Aisle & End cap Layouts, As Well as Halloween Displays.

Assessed & Troubleshot All Technical Support and Phone Lines for all Utah Stores.

Conducted Visible Leadership-Coaching, Trained & Developed All Associates.

Observed & Enforced Loss Prevention and Safety Assessment Policies.

Scheduled Associates Strategically; Tracked Store Labor Hours and Store Sales daily.

Planned and Oversaw Various Marketing Campaigns.

Implemented Nightly Deposits of Store Money.

Received All Store Merchandise via UPS and Federal Express.

Entered all inventories via Computer System.

Sales Service Manager 5/1997 to 9/2009

Toys 'R' Us West Valley City, Utah

Assessed & Troubleshoot All Technical Support, Phone Lines & Maintenance/Repairs.

Conducted Visible Leadership-Coaching, Trained & Developed All Associates.

Observed & Enforced Loss Prevention and Safety Assessment Policies.

Held Shift Meetings and Tracked Progress regarding the Daily Manager’s on Duty (MOD) Sheets.

Audited Key Items – Checked Labels of Top-Selling Items for Standards/Price Accuracy.

Supervised Ticket/Price Of Point Standards, Stock Samples and Price Changes Daily.

Audited Cash Register Tills and Counted Store/Safe Money (COSA).

Scheduled Associates Strategically; Tracked Store Labor Hours and Store Sales daily.

Monitored and Reacted Accordingly to Guest Delight Surveys.

Provided Customer Support to Associates and Assist with Customer Service as Needed.

Supervised Phase Moves - Stocked Seasonal Items According to Plan-o-grams.

Planned and Oversaw Various Marketing Campaigns and Promotional Events.

Designed Aisle & End cap Layout Displays and Signage.

Executed Storeroom Standards: Plan Manifest Distribution (Night Prior to Truck

Delivery)

Expedited Truck Flow Process, Clear & Set Dock, Complete Stock Crew.

Worksheet and Track Back-of-House Chart, then Email Both to Distribution Center.

References provided upon request

Linkedln Url Address: linkedin.com/in/suzanne-martinez-07aba2247

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