Tonya Brown Poitier

**** ***** ****** ****** **. Evans, GA 30809 706-***-**** ad147l@r.postjobfree.com

Summary of Qualifications

Four and 1/2 years of in-depth knowledge and experience in IT clinical and healthcare training operations, including healthcare experience, organizational culture development. Skills include performance improvement projects, creating training materials using Camtasia 2019 and Articulate 360 solutions, public speaking, project management, strategic planning, personnel procurement, budgeting, public relations, quality and safety. Proven ability as an independent problem solver, negotiator, and motivator. Possesses a proven record in leadership, management and quality improvement. Subject matter expert in customer retention and the overall customer experience for over 20 years.

Education

Masters of Education, Elementary Education 9/2015

Cambridge College, Cambridge, Massachusetts

Bachelor of Science, Business Administration: Marketing 8/1992

Fort Valley State University, Fort Valley, Georgia

Professional Experience

IT Training Specialist 3, Augusta University 4/2019-2020

Ensuring strategic alignment of the training department with the IT clinical training solution’s goals.

Evaluating individual and organizational performance to ensure training is meeting the IT clinical needs and improving performance.

Developing and delivering training solutions that meets IT clinical needs.

Implementing learning curriculums which includes methods, materials, classroom setting, and documentation to be presented

Onboard new providers and other clinical staff to the organization

Engaging in Camtasia and Articulate learning to create training collaterals for IT clinical staff

Assists in the planning process, organization and collaboration of the weekly and monthly activities associated with the future IT clinical growth in our team’s training effectiveness to the overall IT clinical and non-clinical solutions for the betterment of entire AU organization

Learning Services Team Lead, Cerner Corporation 1/2016 – 3/2019

Led the efforts to align organizational culture, improved engagement with IT teams and physicians, reduced turnover and improved access points, which all lead to improving the patient experience and engagement. Ensured all clinical trainings had an optimal patient care experience as top priority, serving as the patients’ gateway to assist in improving the overall patient’s healthcare experience at Augusta University

Implemented training and support for clinical IT solutions

Oversaw documentation related to patient healthcare projects. Tracked and reported monthly timelines to meet deliverable deadlines

Evaluated, revised and documented improvements to current learning intervention

Continually updated instructional design knowledge and leveraged it across the team

Compiled documentation control procedures specified by Cerner and their regulatory agencies as needed

Provided end-user one-on-one support both on site and virtually as needed

Implemented learning curriculums which included methods, materials, classroom setting, and documentation to be presented

Developed learning solutions using best practices and instructional design principles

Coordinated with the Jaguar Collaborative team, documenting activities, establishing plans, ensuring training compliance, and reporting performance to the JC leadership

Emphasized consistent behaviors across the continuum that drive and lead to consistent quality outcomes

Ensured appropriate program oversight for healthcare experience and organizational development training in compliance with the Cerner standards

Communicated healthcare experience and healthcare resolution program goals, objectives, task action/performance improvement plans, customer service training compliance, and other requirements with the Augusta University’s Leadership team and our Jaguar Collaborative team

Represented Cerner’s Learning Services Leadership in patient/community engagements as needed and reinforce during the engagements the goals and objectives of the healthcare experience

Director, Business Network International 1/2006 – 12/2015

Evans, GA

Oversaw six-month Business Network International Grovetown, Georgia chapter pilot to prove virtual chapter growth encounters to be used to induce business growth and improve customer relations

Developed and evaluated business approaches for current and future needs of business owners based on scientific findings in entrepreneurs, organizational, political, and economic trends with the business sector

Oversaw design and implementation of processes, evaluated outcomes of business practices, professionalism/customer experience within business/entrepreneurial settings, business organization, or communities to determine variances, customer relations outcomes, and population business trends

Directed and evaluated quality improvement methodologies to promote BNI chapter compliance, timely, effective, efficient, equitable, and overall business growth and revenue inductions

Applied relevant findings to develop practice guidelines and improve chapter engagement in our professional business environment

Analyzed and communicated critical elements necessary for the selection, use, and evaluation of entrepreneurial information systems and patient and virtual business practices and technologies

Ensured business owners possess the conceptual ability and technical skills to develop and evaluate plans

Influenced policy makers through active participation on committees or task forces at the chapter, local, state and regional levels to improve business practices, performance, and outcomes

Sales Director, Mary Kay Cosmetics 8/2000 - present

Evans, GA

Plan, organize, and direct the weekly and monthly activities of a MK sales force/unit

Train MK beauty consultants on the use of MK University’s methodologies and analysis

Foster an organizational culture of Love and Learning that enables leaders to manage with facts and data, resulting in a disciplined approach that ensured customer quality, customer retention and overall customer satisfaction

Maintain and reconcile business owner and consultant accounts, prepared reports and statements, and analyzed budget requirements

Conduct comprehensive MK training on the essentials of official MK skin care classes: Opening, closing and customer follow up.

Complete weekly and monthly financials reports

Skills and Abilities

IT Healthcare Training Manager/Team Lead

Organizational development; training

Large-scale change management

Healthcare resolution

Strategic planning and relationship building

Patient/family experience

Cerner Corporation

Clinical informatics (system and device integration)

Emerging and advanced technologies

Methodology development

Root cause analysis

Patient satisfaction/experience data analysis

Leadership Experience

Professional Leadership Experience

Director, Business Network International, Bright From the Start- Director (2011-2015)

Sales Director, Mary Kay Cosmetics 2000- present

MCI Small Business Services - Outstanding Sales Performance 160%, 115%, 190%, 190%, 200%, 200%, 175%, and 175% of monthly sales goals

Richmond County Chamber of Commerce – Ambassador 2009

American Heart Association Certificate of Appreciation 2009-2019 Project

Manager for Learning Services IT team in training and implementation 2016

Administration: Richmond County Chamber of Commerce – Ambassador 2009

Volunteer Leadership Experience

Ushers Ministry Chief and Group Leader (2003 – Present)

Youth Ministry Sunday School Teacher Oakey Grove Baptist Church (2003 – Present)

Business Network International Director/Board Member (2007 – 2015)

Troop Leader/Mentor, Girl Scouts of Historic Georgia 2007-2015

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