WILLIE HARDGE

Jackson, MS *****

601-***-**** - ad147h@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. SKILLS

Maintenance and Repair

Dependable and Responsible

Written Communication

Excellent Communication

Cultural Awareness

Flexible and Adaptable

Training and Development

Teambuilding

Good Telephone Etiquette

Multitasking Abilities

Planning and Coordination

Problem-Solving

MS Office

Critical Thinking

Attention to Detail

Data Entry

EDUCATION

GED: General

Cornerstone Charter Academy High School - Townsend Georgia WORK HISTORY

10/2022 to Current Field Service Technician

Atmos Energy – Flowood Mississippi

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Followed safety procedures to avoid injuries in field. Installed new equipment and explained operation and routine maintenance protocols to customers.

Operated hand tools and power equipment according to company safety procedures.

Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.00

Developed and implemented customized service plans to meet customer needs. Attended Tailboards and OQ workshops and team meetings to maximize technical knowledge.

Responded quickly to emergency maintenance requests for timely on-call support. Worked with diverse types of weather and ground conditions. Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Liaised with internal departments to optimize productivity and efficiency. Tested systems, noting issues and completing preventive maintenance. 07/2022 to 10/2023 Utility Locator

Heath Consultants – Jackson Mississippi

Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.

Used locating equipment to find subsurface utility lines and noted details in Field reports.

Reviewed maps and blueprints to identify locations for and sizes of underground utilities

Identified depths of water, sewer, gas, cable, oil and electric lines using Inductive/Conductive equipment.

Actively responded to emergency situations pertaining to illegal digging and excavation accidents.

Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.

Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.

Responded to service requests during and after business hours. 03/2021 to 07/2022 Field Service Technician

Honeywell Intelligrated – Pensacola Florida

Installed new equipment and explained operation and routine maintenance protocols to customers.

Maintained company field response vehicle stocked with repair and replacement parts valued over $5,000.00

Followed safety procedures to avoid injuries in field. Operated hand tools and power equipment according to company safety procedures.

Managed on-site and off-site installation, repair, maintenance, and test tasks. Established positive customer relationships by providing punctual, cost-effective solutions.

Attended Tailboards and Company's workshops and team meetings to maximize technical knowledge.

Managed maintenance activities, supervised staff, and inspected equipment. Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Worked with diverse types of weather and ground conditions. 09/2020 to 03/2021 Warehouse Manager

PDS Tech - Honeywell – Monroe Louisiana

Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements. Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Cleaned and maintained warehouse in compliance with OSHA safety standards. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Developed and implemented policy and procedure updates to improve workflow and productivity.

Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

Developed safety programs to protect workers and reduce injuries. Developed comprehensive staff training program to improve employee performance and morale.

Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Oversaw warehouse staff and maintained efficiency in fast-paced environment. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

04/2019 to 09/2020 Field Supervisor

PDS Tech - Honeywell – Jackson Mississippi

Investigated issues and developed effective solutions. Kept teams on task to complete milestones on time. Met with customers to resolve issues and build productive relationships. Planned and scheduled field activities according to set timelines and order of operations.

Evaluated performance and progress, and made proactive adjustments. Supervised field operations teams to complete projects within established timelines.

Resolved customer complaints to maintain satisfaction and loyalty. Presented weekly and monthly performance reports to demonstrate team progress. Monitored employee performance for compliance with regulations and policies. Created and implemented plans to maximize efficiency of workers. Devised and implemented safety protocols to reduce risks on construction and extraction sites.

Documented construction and extraction workers' hours, wages and other pertinent information.

Assisted in recruiting and hiring new construction and extraction workers. Inspected equipment and tools used for safe operation. Prepared and submitted reports on job progress and safety conditions to upper management.

Trained workers in proper methods, equipment operation and safety procedures. Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Developed and maintained positive relationships with clients and other stakeholders.

Supervised training of new construction and extraction workers on safety practices and procedures.

09/2017 to 04/2019 Forklift Operator

Calsonic Kansei – Canton Mississippi

Removed orders from storage, wrapped and staged for shipments. Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Transported goods between warehouse locations according to shipment and storage needs.

Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Unloaded and stacked materials by raising and lowering lifting devices. Unloaded materials and goods at designated locations for best project availability. Inspected equipment for defects and performed repairs or maintenance tasks. Maneuvered forklift safely in congested and confined areas using [Skill] and

[Technique].

Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Communicated with floor managers to determine merchandise placement. Completed cycle counts and monthly inventory.

Operated forklift in compliance with OSHA guidelines and organizational policies. Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.

Adjusted machinery and notified supervisors of malfunctions. Prevented waste when transferring materials between transport containers and processing equipment.

Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas. ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 80 staff members.

Achieved positive resaults by completing Smart Energy program with accuracy and efficiency.

CERTIFICATIONS

Certified Field Service Technician, Atmo Energy - [Oct 22 - Nov 23] Certified Lift Truck Operator, - [Mar 2019-]

PowerSafe Training - [May 2019-]

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