Jolanda R. Crabtree

469-***-****

Summary of Qualifications

•15 years of Call Center and Customer Service Experience.

•19+ years of Data Entry and order processing experience.

•AP/AR Experience

•Proficiencies: QuickBooks, Ten Key 13,000 + kspm, Type 65+ wpm, Microsoft Office (Word, Excel, Outlook and Power Point).

•Specimen Processing

Work Experience:

City Electric Supply – Dallas, TX 01/22 – present

Data Analyst Technician

Collecting, organizing, interpreting, and reporting data to people to make important updates and decisions

Updating stock information for a large electrical supply company

Tracking monthly costing updates using Excel and VLookup

ProPath - Dallas, TX 07/13 – 10/20

Lead Lab Technician

•Accurately enter clinical data/information into the computer system

•Accessioning and processing of Non-Gynecological and tissue specimens received

•Perform technical and non-technical procedures required to process and submit patient specimens for analysis

•Operate automated and semi-automated equipment according to Standard Operating Procedures

•Maintaining and troubleshooting on various instruments

•Perform orientation and training of new employees. Train all employees on new procedures or changes to existing procedures

•Assist in writing and revising Standard Operating Procedures (SOP)

•Micro-plating of cultures received

•Communicate with department supervisor and other personnel to maintain workflow and resolve pending issues

First Data – Dallas, TX 11/11-10/12

Data Entry Specialist

•Utilizing an Image Processing system to key check, statements, MICR line, OCR line and dollar amount fields. Perform customer requests for address change via on-line mark sense detection

•Data Correction, Amount Entry, Stub Info, Re-Key, Balancing, and REMITCO Custom.

•Processing payments via computer

•Operating Mail Processing

06/10-08/10

ACS – Dallas, TX (contract)

Client Services Order Entry Specialist

•Supported new and existing clients with the processing of mortgage loan requests, orders and other related operations.

•Enter customer information into computer system for creation of billing statements.

•Checked loan documents for accuracy and completeness

•Maintained appropriate loan records, files, documentation, and resolved routine problems.

Bank of America (contract) 03/09-06/09

Transaction Operations Processor

•Processed transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions.

•Sorted loan files using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, and ATM deposit

•Ensured quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

AT&T - Dallas, TX 08/07-11/08

Customer Service Associate/Dispatcher

•Answered inbound/outbound calls

•Performed technical support of products, billing, equipment, claims, and reports problem areas

•Collected on payments

•Performed payment arrangements

•Performed heavy data entry

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