J. Scott Richardson

**** ***** ** • West Linn, OR 97068 • 503-***-**** • ad1477@r.postjobfree.com

Senior QA Analyst

Extremely skilled Quality Assurance professional with solid hardware and software testing background. Capable of interfacing well with clients, end users, developers and QA staff members. History of acting as lead supervisor and providing QA consulting in large corporate environments as a direct employee and as a contractor.

Areas of Expertise

Business Skills

SCRUM/Agile, Web Services, Test Case Creation, Test Planning, Web Applications Testing, Anti-Virus Testing, Installation Testing, Black Box and White Box Testing; Regression, Ad Hoc, and Functional Testing; Data Validation, Business Analysis, Requirements and Use Case Creation, End- to-End Analysis and Test Planning, SDLC Planning and Implementation

Cloud Computing

Recent experience migrating On Prem applications to the Azure Cloud as well as Amazon Cloud Services.

Computer Skills

Software/Tools

Target Process, Mercury Test Director/Quality Center, Merant PVCS Tracker and PVCS Version Manager, E-tester, Selenium, SQL, StarBase, StarTeam, MS SourceSafe, Microsoft Front Page, Basic HTML, Adobe PageMill, Novell NetWare, Microsoft IIS, Netscape Server, Altova XML Spy, Rational Quality Manager, Rational Clear Quest.

Hardware

PC’s, Modems, Network Cards, ADSL Network Adapters, Hubs and Print Servers. Network Servers, Backup Devices, DSLAMS, Routers and switches.

Databases

Microsoft SQL Server, Sybase, Oracle, Mongo, PostGres

Operating Systems

Windows 3.X and Windows 95, 98, ME, Windows XP, Windows 7, 8 and 10 (Home and Professional),

Windows NT 3.5X and 4.0 Workstation and Server, Windows 2000 Pro

Professional Experience

Senior QA Engineer

Northwest Evaluation Association (NWEA) March 2011 – Oct 2023

I am responsible for testing the internal web applications and services that are used by content specialists to create MAP tests as well as integration testing of internal applications with external, customer facing applications. NWEA uses both C# and Java connecting to SQL Server, MONGO and PostGres databases.

In recent years I help lead the migration of the legacy Web apps and Client Server products to the cloud. We converted many of our services to Azure Functions and micro services. We also moved data between Azure and AWS.

Manage test planning, test case creation and execution.

Create and maintain test artifacts using Target Process

Work with SME’s and Business Analysts to review functional and technical specifications for testability.

Test production fixes.

Mentor junior QA Staff.

Working with our automation team to identify Regression and smoke tests.

Perform builds and tear downs of QA systems as needed.

Test legacy Client Server applications for Windows and IntelMac

QA Analyst

IBM Loan Business Process Services Portland, OR Feb 2010 – March 2011

I am responsible for testing bulk data uploads from prior mortgage servicers to IBM’s Borrower Financials application and Loan Workout Referral program. I work with the business to map the data to IBM’s internal systems. Create and maintain reconciliation reports. Verify that IBM’s processes are followed and documented.

Manage test planning, test case creation and execution.

Create and maintain test artifacts using MS Excel, HP Quality Center and RQM.

Work with SME’s and Business Analysts to review functional and technical specifications for testability.

Test production fixes.

Mentor junior QA Staff.

Perform builds and tear downs of QA systems as needed.

Test ETL solutions for LBPS’ loan boarding process

Defect tracking from discovery to resolution using IBM’s Rational Quality Manager

QA Lead - Systems Integration and Automation

ACS Healthcare Solutions, Inc., Portland, OR June 2007 – June 2009

Supervise anywhere from four to ten QA Analysts and QA Engineers located in Portland, OR and Franklin, TN. Write test plans and test cases. Coordinate test planning and execution. Work closely with Business Analysts and Software Developers to address requirements issues. Act as Project Manager on a limited basis for small projects.

Manage a large 3rd party interface to ACS’s web application and handle the conversion of all legacy data.

Partner with Operations team to coordinate UAT activities. Develop automation framework using Selenium to do data driven regression testing.

Lead QA team through functional, integration, conversion and automation testing for ACS's web-based SCHIP eligibility and enrollment applications.

Lead an effort to create and maintain a traceability matrix from requirements through defect resolution.

Defect tracking and reporting using Bugzilla.

Created and maintained quality metrics.

Built and maintained ACS’ QA Automation lab

Senior QA Engineer (Contract)

Resolute Solutions Corporation, Portland, OR Nov 2006 – June 2007

Acted as Senior QA Engineer for this reputable business and technology consultancy. Created test plans, performed manual test execution, and wrote test scripts.

Performed black box and grey box testing of Intel’s branding asset web portal running on MS SQL Server

with C# and ASP.NET.

Worked directly with Quality Assurance Engineers to resolve defects and change requests.

QA Engineer/Business Analyst

Stockamp & Associates, Inc., Lake Oswego, OR April 2005 – October 2006

Successfully developed test plans and created test cases. Tracked defects and defined requirements for Stockamp’s proprietary hospital revenue cycle tools.

Used Mercury Test Director and MS SQL to create and execute black box and white box test suites for web based tools.

Worked directly with developers, project managers, and field staff to create requirements for new functionality.

Built and maintained QA VM’s

Compliance Consultant – 21 CFR Part 11 (Contract)

Independent Contractor, Kalamazoo, MI

July 2004 – March 2005

Aided local medical research facility with FDA compliance for data integrity, data security, systems security, and system documentation. Assisted with development of improved IT risk management practices.

QA Engineer – Data Validation Software (Contract)

Hollywood Entertainment, Wilsonville, OR Feb 2003 – June 2004

Designed test plans and test cases for Hollywood’s in-house Point-of-Sale software application. Tracked product defects and worked with business partners to create test scenarios for end to end test planning and execution.

Created test data and data verification using Mercury’s Test Director. Used Star Team for defect tracking and MS SQL for data verification.

Ran test cases, created test runs, built regression test suites, validated data and mentored new QA personnel.

QA Tester - Web Reporting Tools (Contract)

Intel Corporation, Hillsboro, OR Sep 2002 – Jan 2003

Provided software quality assurance for Intel’s in-house web based reporting system which tracks web content, business content, web activity, and content delivery. Created and executed test plans and test scripts.

Worked with Microstrategy and Insight reporting tools, and performed automated testing using E-test.

Collaborated with software developers and QA staff to resolve complex issues related to web based reporting.

Created and executed test cases, conducted OLAP testing, tracked defects and controlled product quality.

QA Engineer – Anti-Virus Software (Contract)

Network Associates Inc., Hillsboro, OR Nov 2001 – April 2002

Provided software quality assurance for a leading anti-virus software company. Conducted test planning and test scripting. Executed test scripts and performed defect tracking and system setup.

Tested web-based antivirus software and network based antivirus software solutions.

Worked primarily on Windows-based operating systems including XP, Win 2000 and 9X.

QA Engineer – DSL Hardware and Software (Contract)

Intel Corporation, Hillsboro, OR March 2000 – September 2001

Performed quality assurance engineering for state of the art DSL hardware and software products using USB and PCI bus configurations. Tested drivers for compatibility with new and existing applications. Worked in a laboratory environment with a full working model of the internet.

Gained experience with DSLAM’s, Routers, Switches, Hubs, NIC’s, and ADSL modems.

Conducted testing of DSL adapters and software on all new and legacy Microsoft operating systems.

Oversaw pre-production LAN configuration and testing with new proprietary Intel products.

Researched advanced problems with vendors of equipment and software.

Worked closely with developers and marketing groups to solve issues in time for production releases.

Business Unit Manager

KaiaSoft Corporation, Frederick, MD 1998 - 2000

Managed 10+ consultants and took charge of pre-sales support, office management, recruiting, and onsite installation of PVCS SCM suite and StarBase StarTeam suite.

Handled configuration management process and methodology as well as custom coding and SQL Server 6.5 and 7.0 installations, migrations, and support.

Performed on-site evaluations of client software development lifecycle models and implemented changes to comply with best practices.

QA/Technical Support

Mitron Corporation, Portland, OR 1998

Involved with full support for Mitron's PQM product. Represented customers throughout the development process.

Worked with SQL Server, Oracle, and ODBC, and provided comprehensive database administration.

Teamed with engineering, QA, sales and product management to resolve software change requests and implement database optimizations.

On-Site Consultant – Merant Products (Contract)

Independent Consultant, Portland, OR 1997 - 1998

Acted as independent software configuration management consultant. Provided on-site installation, training and process design consulting for Merant PVCS SCM products. Customers included Canadian Department of Corrections in Ottawa, Canada.

Senior Technical Support Consultant

Merant/Intersolv, Beaverton, OR 1995 - 1997

Served as technical lead for the PVCS Tracker product. Represented customers during development process, trained employees, tested software, and updated training materials. Created new methods for improving customer service and on-site consulting and training. Built and maintained Answerline database servers running on Oracle 7.3 and Microsoft SQL Server 6.5. Assisted with the design and development of a web enabled version of PVCS Tracker

Selected as Answerline Employee of the Month in August of 1996.

Helped increase customer installed base from 40,000 to 75,000 in one year.

Developer/On-Site Support Technician

Motek Information Systems, Beverly Hills, CA 1994 - 1995

Analyzed customer needs and performed a variety of programming functions for this computer consulting firm. Conducted on-site surveys, assessed hardware needs, and created customized software to suit customer applications.

Provided on-site training for users/staff, offered technical writing/support, and handled radio frequency computing and warehouse and inventory automation control.

Converted mainframe systems to LAN/WAN, set up bar code systems, and conducted SQL programming

and software testing.

Affiliations

Member - Society of Quality Assurance

Member - HTML Writers Guild

Education

AAS - Associate of Applied Science Degree

Major: Computer Programming

Computer Learning Center, Anaheim, CA 1994

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