PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MONIQUE MARTIN

Gaithersburg, MD 20878

301-***-**** - ad146e@r.postjobfree.com

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Contact Management Systems

Account Management

Customer Feedback

Schedule Management

04/2019 to 03/2020 Telemarketing Sales Representative Senate Pest Control – Gaithersburg, MD

Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Answered questions about company offerings with knowledgeable responses about products and services.

Completed daily cold calling and outreach to build sales pipeline. Recorded contact information of customers and potential customers in internal database.

Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Made average of 200 outbound and inbound calls per day Overcame objections using friendly, persuasive strategies Generated leads and established relationships with potential customers through outbound telephone calls

Set up appointments with interested customers according to schedule availability 02/2015 to 06/2018 Receptionist

Motir – District of Columbia

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

EDUCATION

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Maintained confidentiality of information regarding clients and company. Provided clerical support to company employees by copying, faxing, and filing documents.

Assisted with onboarding new clients and securing paperwork completion. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Handled assignments independently with good judgement and critical thinking skills.

Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. 05/2012 to 01/2014 Patient Care Plan Coordinator

Human Touch Home Health Care – Washington, DC

Communicated with patients, ensuring that medical information was kept private. Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Ordered all pharmacy supplies and kept check on inventory levels. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care Discussed medical histories with patients in effort to provide most effective medical advice

06/2001 High School Diploma

Seward Park High School - New York, NY