Naresh Patel

IT Administrator

Lowell, MA-*****

Phone: 978-***-**** @mail: ad145s@r.postjobfree.com

Technical Skills

• Windows Server 2016 Domain Configuration

• Configure ADDC, Defining Group Policies,

Managing user accounts.

• Hardware and software troubleshooting

• Network administration (LAN, WAN, VPN)

• Database management (MS-SQL, Oracle)

• Cloud computing (AWS, Azure)

• Security and antivirus software

• Certifications: CompTIA Security+, CISP, CCSP

• MS-Office 365 with Outlook configuring.

• Microsoft Dynamics Navision ERP

• Power BI / Tableau

• Business Process Management

• Project Scheduling

With 10+ years of IT Administration, providing technical support for professionals, including troubleshooting software and hardware issues. Supporting all major OS including Windows Server environments, configuring ADDC, defining group policies, create users and assigning roles, troubleshooting complex problems. Support & maintain Windows Server, SQL Database Server including SSIS & SSRS tools, File Server with storage structures. Manage virtual server on Vmware, Configure Office 365 with Outlook for mail distribution and Sharepoint to organize share & access data files.

Experience in implementing and providing end users training over Microsoft Dynamic Navision ERP for growth of business. Improving business standards by collecting, analyzing, and transforming data from various departments like Warehouse, Marketing, Finance, Sales, Purchase, Production, Service into ERP for analysis and supporting growth of business. Create Graphical Visual Dashboard using complex datasets to present real time data using analytical tools like Power BI, DAX Queries, Tableau, MS Excel with Pivot & Advance Functions and SQL Server. Designed and implemented predictive models for sales & marketing to identify patterns and trends. Create datasets integrate data, prepare reports for finance & auditing. Work Experience

IT Support Technician Jan 2023 - Current

Cirtec Medical, Lowell, MA, USA

• Collaborated with vendors and internal teams to implement and maintain IT systems and infrastructure.

• Schedule and organize calibration and maintenance of computerized lab equipment.

• Developed and maintained documentation of IT processes and procedures.

• Trained staff on new software applications and technology initiatives.

• Provide mentoring and training to junior analysts of lab instruments and processes.

• Hands-on experience of organizational skills in Quality Inspection and analysis environment

• Review and revise GMP documents using GDP such as SOPs, log reports, test methods, work instructions and create certificate of analysis.

IT Administrator & Data Analyst Nov 2010 to Nov 2022 Cadmach (Zydus Cadila Pharma Group), Ahmedabad, Gujarat

• Implemented ERP to collect, aggregate, and analyze business, inclusive of Warehouse Management, CRM, Finance.

• Developed and maintained dashboards and reports using advanced data visualization tools such as Tableau, Power BI, Excel, and SQL to identify trends and patterns in large datasets.

• Designed real time drill-down graphical reports to optimize and analyze forecast of demand and supply, reducing response time and efficiently achieving objectives ni increasing sales.

• Led the development of a predictive model that improved customer retention by 20% and increased revenue by 15%.

• Reduced report production time by 50% by developing automated data cleaning and processing scripts.

• Data verification activities of various documents related to the entry, compilation, and reporting of analytical data to be presented at Zydus Cadlia & Overseas group of companies. IT Executive Apr 2006 to Oct 2010

Madhu Industries & CTM Mills, Ahmedabad, Gujarat

• Configured and implemented IT initiatives to produce measurable business value.

• Analyzed sales, operational data to align with company vision.

• Guided implementation of company-wide enterprise security strategy for network and hardware, data protection and endpoint protection

• Analyzed architecture design, implementation, testing, and deployment needs to define project requirements.

Network Administrator Mar 2002 to Feb 2006

Microsolve Computers, Ahmedabad, Gujarat

• Configured networks for smooth, reliable operation to meet business process.

• Developed, built process, and configured network automation.

• Implemented software installation, maintained hardware, and troubleshoot to support availability to end users.

Centre Head & Support Engineer Oct 1998 to Mar 2002 NIIT Limited, Mahemdabad, Gujarat

• Provided detailed technical documentation, network diagrams, process flow charts.

• Demonstrated strong analytical troubleshooting and problem-solving skills.

• Installed and tested software applications managed patches, data backup and configured servers. Education

• Bachelors in science (Gujarat University, India)

• Masters in computer application (NIIT)

• Certification in Quality Management (NIIT)

• Certification in Cyber Security, CISP, CCSP, CompTIA Security+

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