Tami Pillard

206-***-****

SUMMARY PROFILE:

Commendable Customer-focused Service Professional.

Extensive experience working in high volume Call Center, and outstanding required quota results.

Exemplary internal and external Customer Service 22yr.

Diplomatically resolve customer complaints and diffuse tension to ensure customer satisfaction.

Excellent verbal and written communication skills.

Expert in utilizing good judgment and problem solving.

Multi-tasking, organizational and detail oriented with a high degree of accuracy.

Competent in PeopleSoft, MS Office, Keyboarding and various companies’ automated systems.

17yr. working warehouse loading unloading trailer.

PROFESSIONAL EXPERIENCE:

2006 – Present United Parcel Service (Pt)

Package Handler and Marshalling/Loader,Hazmat Responder

Inspect parcel for damages, leaks and hazmat chemicals.

Scan all boxes, letters and separate by zip codes.

Responsible for safety procedures of the aircraft equipment on ground for arriving and departing aircrafts.

Marshal K- Loader, Belt loader and tugs up to the aircrafts.

Chock all aircrafts, tugs and dollies once parked on ramp.

Push and pull containers from one location or area to another.

Verify weight, seal and paper work before any items can be loaded onto the aircraft.

Drive belt loader to pick up High Value Package from Security trucks (Dunbar, Loomis, Brinks and Wells Fargo) deliver and load on aircrafts.

Frequent bending, pivot, squatting. Lowering, handling and lift up to 50lbs.

Marshall push back and hook up tow bar to aircraft.

Down/upload containers and secure locks.

Wingwalk aircraft to gate.

Inspect ramp area for FOD remove and dispose.

Load/unload trailer and trucks as they arrive.

Use computer to process overgoods package quantity of items before return back to amazon.

Use pallet jack to move pallets from trailers, deliver to right location.

Open damage package using knife, remove and make label for package, tape repack boxes.

PVD load package into personnel vehicle, deliver scan package to apartments, residents and business, get signatures on required package, return non deliverable package back to warehouse.

2021-2022 King Electric Manufacture Co.

Warehouse Assembly

Assembly heaters, using hand tools to screws parts together.

Inspect Motors, fans, wires and elements before assembly.

Test all components, verify setting and connection.

Prepare label for heaters.

Stack heater on pallet, wrap heater to be shipped.

Do inventory, count wires, screws place back on shelf.

2018-2020 Aerotek (Nintendo)

Merchandise/Return

Pull order to be shipped.

Scan barcode label.

Inspect Nintendo 2DS, 3DS, games for visible damage, broken, worn items.

Audit merchandise, verify count, update quantity before return to stock.

Pack, seal, label boxes to prepare materials for shipping, deliver materials to department and inventory using pallet jack or sorting bins.

Update and charge games.

Test all device cords.

Run test on joy-con controls (Bluetooth paring, digital key test, led check, analog key check, vibration check, senor and unique info.

2014- 2016 Electronic Transaction Consultants

Customer Service Representative

Answers incoming calls and makes any necessary follow up outbound calls.

Knowledgeable in the processing of transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.

Performs data entry duties.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

EDUCATION:

1990 – 1992: Griffin Business College

1984 – 1985: Metropolitan Business College

1982 – 1983: South Seattle Community College

PROFESSIONAL REFERENCES:

Tinna White Seattle City Lights (Administrative Staff Supervisor), 206-***-****.

Latasha Stelly Hospital (Customer Operations Coordinator), 206-***-****

Jacque Kelly Boeing (Material Handler), 206-***-****

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