Donna MACDONALD

** ******** **** ***** ***********, CT 06492

203-***-****

ad145f@r.postjobfree.com

CAREER OBJECTIVE

I currently represent and help build value for a company’s brand of products through insight-based sales, marketing and technology solutions. Prior experience includes Sales Account Management in the Medical Device Industry and working in the Business Supplies & Equipment Industry. Skilled in Microsoft Excel, Microsoft Word, CRM Salesforce. Prior experience with SaaS. Independent and Self- Starter. Educating clients about key features and benefits of products recommended. A certified Professional Educator with Sales and Customer Service experience. Strong ability to find Prospects’ needs and turn them into leads. Strong Negotiating and Closing skills. Just the right amount of persuasiveness. Maintain and retain customer base while building a strong Book of Business. EXPERIENCE HIGHLIGHTS

Learn Well Inc. Yale Behavior Health Hospital New Haven, CT February 2023 - Present

• Plan, prepare and deliver daily lessons and instructional materials to adolescents in a small group.

• Communicate information to students, hospital staff and parents regarding the student’s needs.

• Anticipate the trajectory of each student’s ability to learn and comprehend.

• Establish and maintain working cooperative relationships with students by adjusting teaching strategies. Advantage Solutions (PEPSICO/R Squared Solutions) Wallingford, CT April 2021 - Present

• Consumer goods sales for PepsiCo brands in the Connecticut market.

• Performed other sales duties as necessary. Assisted in other sales functions, projects, etc. as required.

• Sold to specific assigned customers store owners. Build brand value for retailers through insight-based sales marketing.

Amazon, North Haven, CT July 2020-April 2021

• Learning Ambassador, COVID awareness

NEL Hydrogen, Wallingford, CT Oct 2018-Jan 2019

Inside Sales Representative

Employed as an Inside Sales Representative for a major manufacturer for on-site hydrogen generators serving worldwide territorial markets.

Specific responsibilities included:

• Expanded upon existing knowledge of the hydrogen generator industry, competitive market and the sales process to work as a team with field sales to ensure optimum service to each existing account.

• Processed telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate.

• Managed customer service calls relative to taking inquiries, new orders, order changes, order cancellations, incorrect shipments, requests for proof of delivery, verification of shortages and invalid, discontinued, suggested replacement items.

• Cross-referenced competitive bills of material for the purpose of converting job quotations and bids into new sales opportunities.

Centrix Dental, Inc., Shelton, CT May 2005--July 2018 Product Specialist/Sales Representative

Employed as a Product Specialist/Sales Representative that sells dental equipment and supplies to various dental practices.

Specific responsibilities included:

• Researched prospects for new accounts within a specified geographical territory.

• Reviewed orders for accuracy and corrected as needed, documenting changes for future reference.

• Promptly acknowledged all orders to customers highlighting corrections and lead times.

• Expedited orders tracked production dates and trace shipments.

• Maintained a strong technical understanding of all dental products and how they relate to dental industry standards in order to provide technical/product support.

• Pursued dental product applications utilizing personal knowledge, dental specialists or other internal resources, dental vendor representatives and other available sources.

• Established and maintained customer relationships.

• Evaluated customer operations to aid in identifying customer objectives, requirements, and preferences.

• Secured client contracts of dental products to be delivered to the office on a regular basis.

• Coordinated the information flow between customers and corporate departments to efficiently handle and respond to; customer orders, expedite requests, technical/product questions, quotations (new and renewal), return/credit requests, new customer applications, product modifications, literature & sample requests, and general inquiries.

• Enhanced the sales effort by developing strong service ties with assigned customer base and provided feedback and follow-up on significant quotations, key contacts at distributors and end users, sales leads, potential problems, trends, competition, policy and product updates.

• Demonstrated new dental equipment and availability to dentists and dental assistants. Hartford Public School, Hartford, CT Sept 2001—Jun 2003 Educator/Teacher (5th – 8th Grade)

Responsible for classroom arrangement, management and instruction of designated academic subjects to classrooms of up to 30 5th thru 8th grade elementary students. YMCA Gaylord Hospital Site, Wallingford, CT Sept 1999—May 2001 Educator/Teacher

Responsible for the care, supervision and management of a class of early childhood children in accordance with the goals and curriculum plan.

Bridgeport Board Of Education, Bridgeport, CT Sept 1990—Jun 1999 Educator/Substitute Teacher

Employed as a fulltime and substitute teacher responsible for continuing the student’s educational process in the absence of the regular classroom teacher.

EDUCATION:

Degree College/University Major/Minor

M.A.T. Sacred Heart University -Education

BA Sacred Heart University -Psychology

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