Patricia Pakianather Pickering, Ontario, ph: 647-***-****

ad1456@r.postjobfree.com

CAREER OBJECTIVE: A challenging position, that utilizes my abilities which I have developed through my experience and education, with the opportunity for growth based on performance.

Desktop support, (compugen project at MCcarthy) Oct 2021-Jan 2022

•IT support which involves supporting user with any software and hardware related issue service requests throughout their entire lifecycle ( Create, Assign, Investigate, Resolve, Close)by adhering to the incident management process.

•Help supporting on-boarding new hire

•Support printer problems

•Cloning new computer images and installing needed software

Computer Audit, CDI Computer Oct 2018-Aug 2019

•Computer information update in database; responsible for various computer bios and software/hardware audits

Technician, (Syncreon through Addecco agency) June 2015–Dec2017

•Perform functional testing of all Apple devices & update our decision to replace or send repair center.

•Restoring and upgrading IOS Apple devices (Iphones, Ipads, Ipods, iwatches, headphone/beats)

•Uses diagrams, charts and work instructions to process units.

•Provide new employers training relate to jobs

•Daily reports update and send out to managers, Supervisor & co- workers

•Work as an integral member of a tight knit team sharing experience and knowledge of products.

Office Support, Trim Stamping June 2013–June 2014

• Update Production Information and scrap tracking records in the Excel Master Records Sheet.

• Update notice boards production information’s, Arrange summer outdoor events.

•All agency employer timesheet updates.

• Support issue with printer, photo copy fax, & Answering email messages.

•Production data analyst using Pivot Graph. Develop new reports where suitable

•Mostly dealing with manager’s help them out with their request, prepared graphs & demand presentation in PowerPoint.

Computer Repair Technician/Computer Technician 2009- 2014 IBM

•All Installed hardware and software components and resolved software conflict issues in hardware and software

•Prioritized and managed work orders under strict timelines

•Handles and maintains accurate records of computer records of malfunction, incident reports.

•Warranty parts order through online and verified all parts were received on time

•Installed operating system Xp/vista/win7 and fixed all computer problems.

Line leader/Label Room Operator ESTEE LAUDER March 2003 – Oct 2007(Daytime)

• In put Work order Information in the System.

•Maintained Inventory Control by using the MFG Pro.

•WMS- Use Warehouse Management System.

•Maintained Inventory control, and performed cycle counts.

•Investigate, document and report label variance.

•Trained co- workers

•Part of first aid team & pink Ribbon teams

•Setup printing label information and issuing labels & transfer all label in the computer

•Doing all paper works according to the work order & SMS the work order through phone network

•Operating all equipment in accordance with SOP, GMP & Safety Guidelines

Data Entry, PRESIDENT CHOICE BANK, Toronto, ON 2006 May to Oct 2006 evening shift

•Counted incoming inventory and separated into various categories

•Renew the P. Choice MasterCard.

•Customers who ever don’t pay off their money setup notification for collection office

•Handled confidential documents Scanned & input information in computer

• Email or Faxed documents to another branch

CENTENNIAL COLLEGE, University of Toronto, ON May 02, Jan.03

On-site Student loan Representative project

•Interviewed loan applicants, set-up and processed files, and prepared files for closing.

•Promoted and recommend products and services, answered customer’s inquiries, and advised customers for approval or denial.

•Provided professional services to students and handout flayers with supporting information.

•Assisted all diversity students in completing their loan application forms.

•Reviewed students with general information regarding their Loan applications and flexible in handling any situation.

•Made courier service arrangements to send out all documents to National student Centre on-site

Support group.

•Worked as a team member with laptop representative and all CIBC branch or Educational Institute staff

Carleton University Jan 1999 to Dec 2000

Office Support Assistant Ottawa

•Reply to general information requests with the accurate information to student

•Provide administrative support to English department staff and students.

Skill: B Sc.in Math 2001 university of Carleton, Ottawa

Project (migration support, computer Refresh)

Microsoft Office 2003, 2007 (Word, Excel, power point, access, Outlook)

Email, HTML, Java script, Java, photoshop, Flash. MS 365( Microsoft team,outlook,One drive)

Network management technology diploma yr 2008 (MCSE)

•Managing and maintaining a Microsoft windows server 2003 Environment

•Implement, manage and maintain a Microsoft windows server 2003 Network Infrastructure

•Planning and maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

•Installing, Configuring and Administering Microsoft Windows XP Professional

•Designing a Microsoft Windows Server 2003 Active Directory and Network infrastructure

•Security Design for a Microsoft Windows Server 2003 Network

•Lenovo computer Certified -Laptop and Desktop (IBM)

•MCP-Microsoft 2003 Certified Professional, CompTia A+ Certified

•Upgrade Lab experience with sever 2016, Learn Add computer to domain, setup password, setup email, Give your rights etc -2023

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