OGUCHE CHINASA ANTHONIA

***** ***** **** **, ********, Texas 77441

ad144u@r.postjobfree.com. Tel: 346-***-****

PERSONAL PROFILE

Performance-driven, employee with a proven ability to achieve and exceed all business-development and revenue-generation goals in high-pressure environments. Proven leadership and team-building skills coupled with the ability to direct strong teams in managing customer relationships.

PROFESSIONAL EXPERIENCE

HUCKEYE HEALTH SERVICES Oct 2022 - Date

Nurse Scheduler/Staff Coordinating Manager

• Coordination of attendance of all nursing shifts at the home health Facility

• Creating nurse schedules, processing time off requests, and verifying time clock records

• Manage full-time, per diem, and (in some cases) travel staff schedule requests.

• Communicate with staff and management

• Respond to staff crises

• Fill last-minute shift requests, shift cancellations, and no-show

• Report to the DON and/or facility admin regarding staffing and scheduling costs

• Monthly reconciliation between the Agency and Insurances.

• Supervisory visits to home health clients

TELETECH/TX. WORKFORCE/KAISER PERMANENTE Sept 2020-April 2022 Team Member/Team Lead-Customer Service Representative

• Receiving inbound calls from clients on unemployment claims/payments status

• Transferring clients to the appropriate department based on client inquiries and needs

• Filing of covid/unemployment claims for clients

• Updating of client information and records.

• Attending meetings on clients needs and service improvements.

• Providing feedback on team members performance through coaching and training HUCKEYE HEALTH SERVICES June 2020– Date

Team Member - Customer Service

Receiving calls from clients on request for provider services

Updating of Clients records

Calling clients to give updates on services rendered

Attending to complaints raised by clients

OGUCHE CHINASA ANTHONIA

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HUCKEYE HEALTH SERVICES October 2019–May 2020

Volunteer-Customer Service

Receiving calls from clients on request for provider services

Updating of Clients records

Calling clients to give updates on services rendered

Attending to complaints raised by clients

UBA PLC HEAD OFFICE MARINA, LAGOS March 2017–July 2019 Team Lead– Customer Service-Treasury Operations

Processing and authorisation of customers funds transfer (inwards and outwards on Finale core, Swift and RTGS (Real Time Gross Settlement) platform.

Authorisation of customers security deals on Finacle Treasury.

Ensuring that all customers advices are prepared and dispatched timely to receiving banks for all outflows.

Ensuring that sending banks are contacted for clarifications when unable to apply funds on 3rd party transactions. (Inflows)

Reconciliation of related accounts.

Proper documentation and archiving of transaction records from customers.

Daily call over of processed transactions.

Monthly rendition of reports on all branches wire transfers (inflows and outflows transactions). UBA PLC HEAD OFFICE MARINA, LAGOS June 2012 – March 2017 Team Lead Pensions -Global Shared Service Centre/Customer Service

Supervision of staff in the unit and ensuring customers transactions received from branches are processed same day.

Ensure appraisals of staff in the unit are done within the expected time frame.

Approval of leave on the HCM (Human Capital Management) portal for staff in the unit.

Data Capturing on customers schedules sent to UBA custodians for pension payments.

To ensure participation in the process of meeting branch and UBA PENSIONS custodian expectations towards effective service delivery.

To ensure customers transactions are processed within the agreed turn around time to prevent backlogs.

To ensure that customers payments are being monitored and captured into the appropriate Pension Fund Administrators accounts.

Attending meetings with UBA Pension custodians and Pension Funds Administrators.

Branch relationship management.

Ensuring that all exceptions raised against branches are regularised in a timely manner.

Reconciliation of schedules and Pension payments made by various organisations. OGUCHE CHINASA ANTHONIA

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Reconciliation of monthly reports.

Reconciliation of statements on Pension Fund Administrators contribution account.

Co-ordination of MIS reports from various units in the department and compilation to the Head of Department for weekly unit heads meeting.

Follow through with IT (Information Technology) on projects and initiatives in the unit to ensure implementation.

Resolve issues and challenges in the unit for better service delivery to customers.

Identify training needs and implement for the unit. UBA PLC HEAD OFFICE MARINA, LAGOS Mar 2009 –June 2012 Team lead Account opening/ maintenance-Global Shared Service Centre

Supervision of work processing and following through transactions to completion

Leadership and direction provision for the unit.

Review of Account Opening and maintenance procedures.

Ensuring that all Customers accounts are opened with the required and complete documentation.

Authorization of Customers requests on account opening and maintenances sent from branches.

To ensure conformance and completion achievement.

Confirm that all manual chequebook requests have been duly processed and sent to MICR.

Consistently check workload and ensure team is within capacity and turnaround time.

Ensure previous day work is reviewed; exceptions from branches are regularised and submitted accordingly.

Compilation of weekly and monthly reports

UBA PLC FESTAC BRANCH, LAGOS Mar 2007 –Mar 2009

Head Customer Service

Opening of accounts

Maintenance on customers accounts

Cheque book/Card issuance

Statement Rendition

Accounts Reactivation

Attending to both internal and external Customer complaints

Supervision of Personal Assistant (Customer Service officers)

ATM (Automated Teller Machine) Custodian

Attending to customers request on bank reference

Enlightening customers on various bank products

Custodian of customers documents and files

Enrolling customers on Internet and Mobile banking

Preparation of monthly report.

Capturing of Customers debit card request and Visa card on CRM. OGUCHE CHINASA ANTHONIA

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Enrolling Customers on MasterCard

FIDELITY BANK ASPAMDA BRANCH, LAGOS Nov 2005 –Mar 2007 Customer Service / Funds Transfer officer / Cash officer

Opening of prospective customers accounts and maintenance of relevant codes

Cheque issuance and maintenance

Booking and liquidation of customers term deposits

Reconciliation and proofing of all necessary GL accounts

Reactivating of dormant accounts.

Processing/verification of customer’s reference and status report.

Draft manager’s Cheque issuance.

Outward and Inward clearing

Domestic operations for the branch

Foreign Exchange transfers

Attending to customers’ complaints and enquiries on services provided by the bank.

Supervision of tellers and bank tellers

Vault administration

Vault balancing

Preparation of monthly Report.

NATIONAL YOUTH SERVICE CORPS (NYSC) Feb 2004-Feb 2005 KABBA LOCAL GOVT. KOGI-STATE.

HOME SENSATIONS, LAGOS Sept 2003- Feb 2004

Customer Service Officer

Response to customers enquiries

Customer Reception

Provide quality service and support in variety of areas that affect customers.

Maintain a balance between the company policy and customer benefit in decision making.

Ensure smooth running of the organization.

STRENGTH AND SKILLS

High level of Co-ordination and Interpersonal skills

Ability to manage, change and perform under pressure

Ability to perform with minimum supervision

OGUCHE CHINASA ANTHONIA

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EDUCATION

2023 Tcchni Pro College Boca Raton FL (Associate Degree in Nursing) 2003 Imo State University, Owerri (B.SC Public Administration) 1998 Ilogbo Ilegba Grammar School (S.S.C.E)

1997 Command Secondary School, Ipaja, Lagos (S.S.C.E) 1991 Nazareth School Festac-Town, Lagos (Pry School Leaving Cert.) REFEREES

Pacencia Ojiako

Administrator

Huckeye Health Services

+1-281-***-****

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