Work History

IT Support Specialist

Kendall

Anderson

Contact

Address

Washington, DC 20019

Phone

202-***-****

E-mail

ad1448@r.postjobfree.com

Skills

Communication

Organization

Project Management

MS Office

Clerical Support

Organization and Time

Management

Data Entry

Incident Response

Management

Implementing security

programs

Data security

Intrusion Test Oversight

Disciplined and focused administrative support professional with more than nine years of experience in fast-paced, challenging environments. I offer meticulous attention to detail, prioritizing, multi-tasking, and flexibility. I believe in providing excellent customer service and have an enthusiastic desire to learn. I am a collaborative team member with experience in multiple modern administrative and clerical programs. I am trustworthy and have proven skills in delivering exceptional clerical support.

Mailroom Clerk

CareFirst BCBS, Fairfax, VA

Sorted and placed mail into mailboxes and post

office boxes with high levels of accuracy.

Updated and maintained mailing lists and customer

records.

Assisted with implementing new mailroom systems

and training staff to improve operations.

Stamped sealed and sorted mail for delivery to other brances.

Labeled, weighed and processed mail and

packages for efficient distributions.

Developed strategies to speed up mail sorting and

delivery processes.

Performed routine maintenance on equipment to

prevent downtime.

Scanned documents and saved in database to

keep records of essential organizational information. Reviewed and updated client correspondence files

and database information to maintain accurate

records.

Managed workflow scheduling, data entry, and

accuracy verification for large data projects.

Identified data entry errors and reported to

necessary departments.

Entered data into various computer systems

accurately using Microsoft Office Suite.

Secured and protected data from unauthorized

access by complying with security protocols.

Communicated with supervisors and colleagues to

2023-02 -

2023-12

PCI Compliance

End-user support

Hardware installations

Problem-solving skills

Stakeholder collaboration

Data Collection

Software updates

Document review

Risk Analysis

Incident Report

Software

Communication Tools

Excellent

Computer Programming

Excellent

Presentation Software

Excellent

Operating Systems

Excellent

Spreadsheets

Excellent

process data quickly and resolve discrepancies.

Entered numerical data into databases with speed

and accuracy using 10-key pad.

Managed documents by organizing forms, making

photocopies, filing records, preparing

correspondence, and creating reports.

Mail Processing Clerk

U.S Trades & Development Agency, Arlington, VA

• Process all incoming and outgoing mail, as well as distributing internal documents, updating

correspondence guidelines and maintaining the

organization of copy rooms.

• Process all invoices sent to the invoice folder and IPP

• Receive, process, and log all packages.

• Process of approved contracts, amendments, and

maintaining the contracts proposal

log.

• Process any FedEx or DHL upon request. (Out-going packages.)

• Review, process, and log all incoming un-classified mail and packages. Check and verify

for the presence of all stated attachments; contract originator or appropriate staff if

discrepancies are found.

• Receive and process all electronic reports

• Receive and distribute mail (electronically by

scanning all documents) and packages to

appropriate individuals. (Processing of these packages is included on the

Correspondence Guidelines.)

• Review and distribute incoming agency fax, emails, and other electronic documents to

staff in accordance with the Correspondence

Guidelines.

• Process Invoices, sent by mail, e-fax or emailed to invoices

• Scan all CD-ROMS and USB drives for viruses prior to distribution.

• Maintain the e-fax mailbox.

• Notify Managers of any changes that need to be

made to the Correspondence

2022-07 -

2023-02

Guidelines.

• Maintain common areas, workrooms, supply, and

storage room.

• Maintain mail slots

• Other duties as assigned

Project Management Intern

Ex Nihilo, Washington, DC

Monitor, control, and protect communications at

the external boundaries and key internal boundaries of organizational systems.

Identify, report, and correct system flaws in a timely manner.

Provide protection from malicious code at

designated locations within organizational systems. Monitor system security alerts and advisories and

take action in response.

Create and retain system audit logs and records to the extent needed to enable the monitoring,

analysis, investigation, and reporting of unlawful or unauthorized system activity.

Establish and maintain baseline configurations and inventories of organizational systems (including

hardware, software, firmware, and documentation)

throughout the respective system development life

cycles.

Support the cyber incident-handling capability for organizational systems that includes preparation,

detection, analysis, containment, recovery, and user response activities.

Used Software and Software to create and maintain

comprehensive project documentation.

2021-07 -

2022-07

Security Officer

Security Assurance Management, Washington, DC

Greeted guests professionally and courteously to

cultivate welcoming atmosphere while making

safety top priority.

Wrote detailed reports on property damage, theft,

presence of unauthorized persons and unusual

incidences.

Checked identification of all persons entering and 2018-04 -

2021-07

Education

Certifications

exiting facility to eliminate unauthorized visitors. Gathered information, identified and implemented

resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Participated in staff meetings, special events and professional development activities.

Awarded position of visitation officer, working visitor reception desk as first contact point for persons

entering facility.

Partnered with team of analysts to escalate and

manage responses to all events impacting or

threatening AWS personnel, property, and assets

worldwide.

Medical Records Associate

The Orthopedic Center, Rockville, MD

Maintained patient records in compliance with

security regulations.

Uploaded physician progress notes, history and

physicals into electronic medical records.

Processed medical records requests from outside

providers according to facility, state and federal law.

Reviewed charts and flagged incomplete or

inaccurate information.

Uploaded physician progress notes, history, and

physicals into electronic medical records.

2012-08 -

2018-04

Bachelor Of Computer Science: Information

Technology

Catholic University of America - Washington, DC

2022-08 -

Current

High School Diploma

Laurel High School - Laurel, MD

2010-08 -

2012-07

2021-11 Project Management Training, Ex-Nihilo Intern 2021-10 Data Analysis, Rise The Mom Project

2021-07 Comptia A+, USA Generation

Microsoft Office Suite( Word&PowerPoint,Excel) CC

Prep

2020-08

2014-06 Security Officer License, SOMB

2021-11 Cybersecurity / Ex- Nihilo

2022-03 AWS She Builds Skill Up

2022-03 Microsoft Azure Fundamentals

2022-03 CISSP Program

2022-04 AWS Solution Architect/ Aws She Builds Program 2022-04 CISSP/ 2022 CISSP Mentor Program

Contact this candidate