Work History
IT Support Specialist
Kendall
Anderson
Contact
Address
Washington, DC 20019
Phone
************@******.***
Skills
Communication
Organization
Project Management
MS Office
Clerical Support
Organization and Time
Management
Data Entry
Incident Response
Management
Implementing security
programs
Data security
Intrusion Test Oversight
Disciplined and focused administrative support professional with more than nine years of experience in fast-paced, challenging environments. I offer meticulous attention to detail, prioritizing, multi-tasking, and flexibility. I believe in providing excellent customer service and have an enthusiastic desire to learn. I am a collaborative team member with experience in multiple modern administrative and clerical programs. I am trustworthy and have proven skills in delivering exceptional clerical support.
Mailroom Clerk
CareFirst BCBS, Fairfax, VA
Sorted and placed mail into mailboxes and post
office boxes with high levels of accuracy.
Updated and maintained mailing lists and customer
records.
Assisted with implementing new mailroom systems
and training staff to improve operations.
Stamped sealed and sorted mail for delivery to other brances.
Labeled, weighed and processed mail and
packages for efficient distributions.
Developed strategies to speed up mail sorting and
delivery processes.
Performed routine maintenance on equipment to
prevent downtime.
Scanned documents and saved in database to
keep records of essential organizational information. Reviewed and updated client correspondence files
and database information to maintain accurate
records.
Managed workflow scheduling, data entry, and
accuracy verification for large data projects.
Identified data entry errors and reported to
necessary departments.
Entered data into various computer systems
accurately using Microsoft Office Suite.
Secured and protected data from unauthorized
access by complying with security protocols.
Communicated with supervisors and colleagues to
2023-02 -
2023-12
PCI Compliance
End-user support
Hardware installations
Problem-solving skills
Stakeholder collaboration
Data Collection
Software updates
Document review
Risk Analysis
Incident Report
Software
Communication Tools
Excellent
Computer Programming
Excellent
Presentation Software
Excellent
Operating Systems
Excellent
Spreadsheets
Excellent
process data quickly and resolve discrepancies.
Entered numerical data into databases with speed
and accuracy using 10-key pad.
Managed documents by organizing forms, making
photocopies, filing records, preparing
correspondence, and creating reports.
Mail Processing Clerk
U.S Trades & Development Agency, Arlington, VA
• Process all incoming and outgoing mail, as well as distributing internal documents, updating
correspondence guidelines and maintaining the
organization of copy rooms.
• Process all invoices sent to the invoice folder and IPP
• Receive, process, and log all packages.
• Process of approved contracts, amendments, and
maintaining the contracts proposal
log.
• Process any FedEx or DHL upon request. (Out-going packages.)
• Review, process, and log all incoming un-classified mail and packages. Check and verify
for the presence of all stated attachments; contract originator or appropriate staff if
discrepancies are found.
• Receive and process all electronic reports
• Receive and distribute mail (electronically by
scanning all documents) and packages to
appropriate individuals. (Processing of these packages is included on the
Correspondence Guidelines.)
• Review and distribute incoming agency fax, emails, and other electronic documents to
staff in accordance with the Correspondence
Guidelines.
• Process Invoices, sent by mail, e-fax or emailed to invoices
• Scan all CD-ROMS and USB drives for viruses prior to distribution.
• Maintain the e-fax mailbox.
• Notify Managers of any changes that need to be
made to the Correspondence
2022-07 -
2023-02
Guidelines.
• Maintain common areas, workrooms, supply, and
storage room.
• Maintain mail slots
• Other duties as assigned
Project Management Intern
Ex Nihilo, Washington, DC
Monitor, control, and protect communications at
the external boundaries and key internal boundaries of organizational systems.
Identify, report, and correct system flaws in a timely manner.
Provide protection from malicious code at
designated locations within organizational systems. Monitor system security alerts and advisories and
take action in response.
Create and retain system audit logs and records to the extent needed to enable the monitoring,
analysis, investigation, and reporting of unlawful or unauthorized system activity.
Establish and maintain baseline configurations and inventories of organizational systems (including
hardware, software, firmware, and documentation)
throughout the respective system development life
cycles.
Support the cyber incident-handling capability for organizational systems that includes preparation,
detection, analysis, containment, recovery, and user response activities.
Used Software and Software to create and maintain
comprehensive project documentation.
2021-07 -
2022-07
Security Officer
Security Assurance Management, Washington, DC
Greeted guests professionally and courteously to
cultivate welcoming atmosphere while making
safety top priority.
Wrote detailed reports on property damage, theft,
presence of unauthorized persons and unusual
incidences.
Checked identification of all persons entering and 2018-04 -
2021-07
Education
Certifications
exiting facility to eliminate unauthorized visitors. Gathered information, identified and implemented
resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Participated in staff meetings, special events and professional development activities.
Awarded position of visitation officer, working visitor reception desk as first contact point for persons
entering facility.
Partnered with team of analysts to escalate and
manage responses to all events impacting or
threatening AWS personnel, property, and assets
worldwide.
Medical Records Associate
The Orthopedic Center, Rockville, MD
Maintained patient records in compliance with
security regulations.
Uploaded physician progress notes, history and
physicals into electronic medical records.
Processed medical records requests from outside
providers according to facility, state and federal law.
Reviewed charts and flagged incomplete or
inaccurate information.
Uploaded physician progress notes, history, and
physicals into electronic medical records.
2012-08 -
2018-04
Bachelor Of Computer Science: Information
Technology
Catholic University of America - Washington, DC
2022-08 -
Current
High School Diploma
Laurel High School - Laurel, MD
2010-08 -
2012-07
2021-11 Project Management Training, Ex-Nihilo Intern 2021-10 Data Analysis, Rise The Mom Project
2021-07 Comptia A+, USA Generation
Microsoft Office Suite( Word&PowerPoint,Excel) CC
Prep
2020-08
2014-06 Security Officer License, SOMB
2021-11 Cybersecurity / Ex- Nihilo
2022-03 AWS She Builds Skill Up
2022-03 Microsoft Azure Fundamentals
2022-03 CISSP Program
2022-04 AWS Solution Architect/ Aws She Builds Program 2022-04 CISSP/ 2022 CISSP Mentor Program