John T. Ilelaboye

Mobile : 416-***-**** E-mail: ad143m@r.postjobfree.com

Objective To secure a rewarding position that allows me to utilize my developing skills contributing to the goals of the organization.

Highlight of Qualifications

Over 14 years of IT experience with over 12 years of progressive analytical experience and expertise applicable to customer service: ability to deliver superior personalized client service, make real-time decisions, resolve issues in a way that propels innovation and growth

Solid understanding of Health care / Pharmacy workflow

Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD)

Sound knowledge of relational databases such as SQR and SQL and methodologies: ITIL v4, SDLC (Waterfall) & Agile (SCRUM)

Goal driven team player who thrives on collaborating with diverse team members

Good knowledge of information security technologies and various operating system, APM tools like Dynatrace

Good Knowledge of JIRA, Confluence, Data Warehouse and Database Architecture

Professional Experience / Accomplishments

RBC Toronto, Ontario June 2019 – November 2019

August 2020 – September 2021, March 2022 Current

Business System Analyst / QA Analyst

Worked with the AV collaboration Cisco WebEx team providing solutions and support for the entire banks’ audio/video system.

Facilitated meetings/workshops with stakeholders identifying current state and defining future state processes.

Complied reports in prep for daily SCRUM meetings and weekly reporting with managers to address technical and non-technical issues

Created user stories to address the needs documented during interviews and business requirement gathering sessions.

Participated in daily standup SCRUM meetings for ServiceNow Hardware and Software Asset Management project

Used Agile processes and methodology to review, analyze business needs in order to deliver, verify and validate deliverables

Performed QA Unit Testing and sign off of Service Catalogue items prior to assigning Process Owner(s) for UAT.

Worked with Process Owners to define & document new requirements or enhancements requests and setup story grooming sessions

Supported various teams performing enterprise change management activities working with the Executive team, Management, Vendors, SMEs, Architects, Operational staff, and end users

Responsible for the design of several key ServiceNow tables and that will streamline reporting needs as well as improve productivity

Contributed to the development and maintenance of processes, procedures, standards and ITSM tools including ServiceNow.

Liaised and coordinated with the business, project team, and IT to move requirements towards execution for Asset Management project.

Schedule and conduct various meetings and workshops with business users in support of business analysis activities

Created and executed test plans & test cases while leveraging various test to validate products are working as expected

Piloted the Service Now upgrade from Kingston to New York and performed regression testing.

Supported UAT/SIT and PIV activities such as planning, defect triage, and root-cause analysis for requirements-related issues

Scotiabank Toronto, Ontario November 2021 – March 2022

IT Analyst

Work directly with the engineering team to get problems resolved

Used JIRA\Confluence & ServiceNow to work on assigned tickets

Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

Performed additional duties such as; business data analysis, dashboard reporting, as well as troubleshooting complex issues

GHD Waterloo, Ontario February 2020 – April 2020

Senior Business System Analyst

Maintained dashboard of activities and generated reports for weekly meeting to review progress and bottlenecks

Worked with various teams and stakeholder to analyze the content on the source SharePoint site in order to determining and define data structure prior to migrating to new SharePoint site.

Coordinated the migration of various applications including O365, SharePoint and other internal applications

Conducted process and user access audits on legacy system to prevent security breach

Liaised with Corporate Compliance and Legal regarding regulatory changes prior to migration

Conducted Requirement gathering and performed Gap Analysis for legacy data center application servers in prep for migration.

Worked directly with the Architect, Infrastructure lead, Security and Network operations to gather requirements.

Worked with IS team to re-assess and evaluated user access in order to improve current access management controls

Facilitated meetings with Application / Process Owners, Technical Resources and upper-level management

Created Excel document for data analysis and to track project progress.

Assisted with PoC (Proof of Concept), QA testing and worked with the business to document testing requirements

Worked with both IT and business to identify what needs to be migrated, decommissioned or retired.

Reviewed Data Center environment and performed both Virtual (VMWARE) and physical server inventory

Created a comprehensive plan for migration that included how and what will move, backup plans, installation and testing

Lead meetings with vendors, development and engineering team to negotiate timelines for deliveries

OMERS Toronto, Ontario February 2018 – June 2019

Business IT Analyst

Provided technical and system administration support services for Identity and Access Management along with related system

Coordinated the development of ServiceNow enhancements and improvement

Performed requirement gathering prior to deployed collaboration solutions

Provided training to executives, regular staffs and small groups on how to use in room Cisco / Crestron endpoints

Piloted the ServiceNow upgrade from Istanbul to Kingston providing feedback to migration team

Ensured authorized system access by investigating improper security access; reporting violations; assessed requests.

Facilitated and provided support for enterprise large events including (town halls, executive events & etc.)

Worked with external vendor on addressing complex AV / VC related issues

Administered WebEx account creation and addressed all permission, provisioning requests and inquires related to users’ accounts

Trained new team members / co-op students on supporting various collaboration tools including (WebEx, Cisco Codec,O365, SharePoint, Microsoft Skype for Business, Cisco Jabber, Biamp, Microsoft Surface Hub, Cisco Spark board, MultiTaction Canvus T.V wall.

Just In Time Technical Solutions Inc. June 2016 – February 2018

IT Business Analyst

Reviewed vendor proposals with detailed AV (Audio Video) design drawings/diagrams and pricing to ensure it aligns with requirements.

Consulted and provided technical solution (IT configuration, data center migration, implementation, infrastructure setup, and any IMAC/change requests) for various small to medium size business and organizations including COMPU-SAC, Wild Wings, Association of Architectural Technologist, Uber Technologies, Purolator, CHUBB, Chartwell Retirement Residence, OMERS and other local/remote organizations

Performed associate PM duties working with stakeholders defining project scope, creating user stories and UAT scenarios.

Participated in daily standup SCRUM meetings

Performed privacy impact assessments, vulnerability assessments, and coordinated the execution of these within the corporate context, and oversaw the remediation of activities

Coordinated departmental moves and integrated new software/applications while validating network VLAN and other configurations

Facilitated and tracked data gathered by drivers for Geo mapping initiative

Prioritized resolution for tickets submitted in JIRA related incoming vehicle loggers

Rogers Communication Inc. Brampton, Ontario August 2015 – June 2016

Senior Technical Business Analyst

Configured & set up out of the box endpoints in Cisco Unified Communication Manager, DHCP servers and other infrastructure system for the purpose of demo and training at various remote sites.

Collaborated with the business and IT team for ServiceNow enhancement/improvements following ITIL best practices

Supported various Polycom units including: Polycom Round table, HDX Telepresence series and applied some server configuration

Worked with Microsoft Engineer and Infrastructure architects pre implementation of enterprise monitoring solution (SCOM)

Worked with business side and Infrastructure team to analyze the various technology at the new site to ensure compatibility

Created detailed user stories and acceptance criteria for net new service catalog items and enhancements.

Developed training materials including step-by-step instructions, Operating Manuals for new identity of the VC infrastructure

Ensured compliance with all Security (SOX), Project Delivery Methodology (SDLC) and Architecture standards are followed

Championed and acted as application quarterback for company wide data center migration managing resources and schedules

Facilitated deployment, configuration and user acceptance testing (UAT) for Cisco & Polycom Video Conference endpoints

Facilitated the collection of requirements and preparation of business requirement documents (BRD)

Worked with enterprise team on developing materials on Adobe Captivate Prime for the Learning Management Systems (LMS)

Consulted with SME’s to evaluate and mitigate potential risks for data center migration liaising between business and project team

Assisted with the process, planning and scheduling of resources for UAT post server migration

Created training materials, operational documentation and trained all three support tiers (Help Desk, Deskside support and Tier 3)

Served as the point of contact for both project management and Technology team providing data analysis/status.

Managed the implementation of firewall rules and IP/subnet allocation for relocating telecommunication applications

Developed test cases / business scenarios matrix defining and documenting user procedures and workflows and how each user interacts with the CISCO/Polycom Video Conferencing system

Provided end-user support for all new deployments, configuration, applications and Cisco Video Conferencing systems

Used ServiceNow ticketing system to address various technical application issue including Yammer, Asure, Resource Scheduler

PGK Mississauga, Ontario April 2013 – August 2016

PeopleSoft/SAP Analyst (Part Time)

Created business process flow diagrams using modern visual modelling tools including Microsoft Visio

Designed training materials including instructions with screen shots

Prepared/developed PeopleSoft HRMS 9.1 Unit Testing plans and executed test scripts for the user and identified all the possible scenarios that would be done in production

Developed test cases/business scenarios defining and documenting user procedures and workflows

Performed SIT & UAT (UAT Test Cases, UAT Test Planning & UAT Test Execution) in support of the business testing effort

Administered defined access control with Oracle People Tools Security creating permission lists for roles and user profiles

TELUS Toronto, Ontario May 2015 – July 2015

Business Analyst II

Created presentations, Reports, analysis, Operating Manuals and Procedures documentation

Performed analysis for projects with some impacts and risks to customer service or revenue generation.

Created and customized various templates based on package purchased by the client for successful migrations to Remedy Tool.

Analyzed, document and validated business requirements using interviews and workflow analysis.

Participated in ITSM system (Remedy) improvement project to follow proper ITIL practices

Documented process flows for current / proposed processed, workflows, and data flows.

BMO Toronto, Ontario March 2012 – July 2014

Technical Tier 3 / Business Analyst

Worked with stakeholders to gather requirements for enhancements and implementation of enterprise monitoring solution.

Performed DR and supported 1st & 2nd technicians to assist them with identifying and addressing request and complicated issues.

Acted as technology point of contact for different line of business innovation, enhancement and pilot initiatives

Liaised with Business and IT Teams on multiple projects running simultaneously including: Asset Remediation, Blackberry Conversion/Upgrade, deployments and Server upgrade.

Used various CMDB integration systems including SCCM, SCOM, Asset Repositories HPAM and acted as SharePoint portal server administrator, responsible for managed metadata, user, groups and permissions, enabling auditing and reporting, designing and implementing workflows, managing site templates.

Performed daily data scrubbing sessions to identify root cause of data inaccuracy and Line of Business responsible.

Provided real time support to Tier 2 Service Desk analysts with complicated issue in accordance to the ITIL process.

Extracted and analyzed data from multiple sources and translated it into clear and concise report.

Performed analysis for projects with significant risk and impact working closely with business developing business requirement

Used SQL to perform Data Analysis for troubleshooting and to provide updates to stakeholders according to communications plan.

Sanofi Pasteur Toronto, Ontario July 2011 – February 2012

Technical Lead Business Analyst

Implemented new process that aligns continent wide IT support and new lab instruments following the ITIL standards.

Provided IT strategy consulting and IT architect services in the enterprise-level area for new lab solutions.

Effectively lead JAD (Joint Application Development) sessions

Dedicated facilitator during the national implementation of new health care/pharmaceutical system.

Provided hands on experience setting up & maintaining lab IT infrastructure, Disaster Recovery Planning and implementation, budgeting, electronic research administration, negotiating with hardware and software vendors on SLAs and pricing, handling various software and hardware asset management (including biosafety) as per regulatory compliances.

Proactively responded to change demands promptly ensuring requested device is in line with GxP and GAMP standards

Coordinated with third party software vendors to design and build applications for complicated instruments using Agile techniques.

Developed and implemented global processes making changes to improve and meet business needs

Authored and reviewed technical documents, following documentation standards, while updating data within specific applications and ensuring accuracy according to pharmaceutical standards including 21 CFR Part 11.

Compiled operational /process documentation and conducted knowledge transfer training to the desktop support teams as required.

BMO Toronto, Ontario January 2010 – June 2011

Business Infrastructure Support Analyst

Worked with product owners for building and migrating SharePoint site.

Delivered client and internal projects, ensuring efficiency and compliance within the organizational system development life cycle.

Effectively liaised between IT teams and internal clients.

Initiated software procurement process and validated licensing and utilization for cost saving purposes

CIBC Toronto, Ontario April 2008 - January 2010

Business Support Analyst (Pre/Post XP Migration)

Acted as a liaison between clients and project team to prevent gaps and ensure full system functionality.

User redeploy tool within Altiris to select specific images for manual / automated deployment

Performed pre-migration analysis and responded to technical and non technical queries.

Created & modified various scripts (including Batch, VB (Visual Basic), Perl & Shell Script, COBOL) to speed up migration process

Rogers Communications Inc. Brampton, Ontario (Part time) 2006 - 2010

Support Consultant ~ RTI/Hybrid/RHP/RHSI/CABLE

IBM Canada Ltd. Markham, Ontario October 2006 – January 2008

Senior Desktop Support Technician

Education / Training

Seneca College, North York, ON

Computer Networking & Technical Support 2005 - 2007

Algonquin College, Ottawa, ON

Computer Science & Engineering Technology 2002 – 2004

ITIL V4 Certification Completed April 2019

AGILE Project Management Skill Soft Global Knowledge Completed October 2022

CBAP (BABOK) In Progress

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