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Josephine Gloss 1/4/22

To: Mike Gattone >

Josephine_Gloss_Resume.pdf

JOSEPHINE GLOSS

ad142i@r.postjobfree.com 470-***-**** Atlanta, GA 30329

Summary

I can offer great customer service, and 100% doing my job

Skills

© Report generation

© Credit card payment processing

© Report creation

® Problem-solving abilities

Experience

FedEx express Savannah, GA

Customer Service Representative

12/2018 - 10/2021

Macy's Lithonia, GA

Customer Service Manager

01/2012 - 07/2018

Education and Training

Conyers Community College Conyers, GA

H

Product organization

.

© Customer relations

.

.

Retail sales customer service

In-store support

Documented conversations with customers to track requests, problems and

solutions.

Provided outstanding service to new and long-standing customers by

attending closely to concerns and developing solutions.

Reviewed customer account information to determine current issues and

potential solutions.

Assisted staff with resolving complex customer issues and implementing

targeted solutions.

Investigated sensitive customer service complaints and delivered prompt

resolution to customer satisfaction.

Assisted customers in making payments on accounts and setting up

payment plans

Interviewed, hired and trained new quality-focused customer service

representatives.

Evaluated employee job performance and motivated staff to improve

productivity.

Contact this candidate