EXPERIENCE SUMMARY:

*+ years of experience in the industry with extensive experience in software development lifecycle, integration patterns and deployment planning.

Worked on LWC, lightning components, Visualforce Pages, Apex Triggers, Apex classes, Communities, Batch Apex and Scheduled apex.

Accomplished complex integrations using rest API resulting in saving thousands of dollars to the client.

Worked on project management tools like JIRA and Azure Devops and Copado for deployment.

Completed end to end integration for 5 critical projects in Chevron (Salesforce to Azure, Salesforce to 3rd party Application) which are bi-directional.

Led many teams technically and guided them towards being a better resource everyday

Designed app pages, record pages and implemented dynamic forms using Lightning App builder.

Designed integration solutions to connect more than one legacy system with Salesforce to ensure the business runs during the weekly box office and Monthly box office data load to Salesforce.

As a Service Cloud consultant, I have designed and developed authentication modules such as Fraud Freeze, Password Authentication and Alternate security model which are security controls built with aura component and apex.

Used Postman, workbench apex rest services to test webservices for the integration.

Configured Live chat feature in salesforce that enables customers and contact center representatives to better resolve issues in a timely manner.

As a Salesforce Platform Developer, designed an outage table for Chevron’s Base oil business to view and search rail car information from Logic app in salesforce through HTTP callouts.

Utilized Apex rest webservices and callouts in Marine Cargo Activity Tool (MCAT) to pass the voyage and related object data to and from Veson’ s IMOS (integrated maritime operations system) platform.

CERTIFICATION

Salesforce Certified System Architect

Salesforce Certified Integration Architect

Salesforce Certified Development Lifecycle and Deployment Architect

Salesforce Identity and Access Management Architect

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

Sooria Narayanan Balasubramaniam

Salesforce Lead/Developer

Bachelor’s Degree (Computer Science)

Email-Id: ad141e@r.postjobfree.com

Phone: 332-***-****

City: San Ramon, CA

WORK EXPERIENCE:

Project details:

Project 1: 01-Oct-2021 - Present (Wipro Limited)

Role: Consultant – Technology & Implementation L1 Domain: Shipping Project Description: Chevron USA’s shipping and trading segment tracks all its voyage related details in the Marine Cargo Activity Tool (MCAT) which is built in the salesforce platform, and it is heavily integrated with other systems. The client use salesforce to store their data into custom objects such as Voyage, Cargo, Cargo Itinerary, Voyage Itinerary, Vessel, Deal, Port Activity etc. This project requires data transfer from many applications like Logic app (built on top of Microsoft Azure), Pavis, Veson IMOS Platform etc. Several users in this business-like voyage charterers, operation users use this app to efficiently do the business like chartering a voyage, creating, and updating cargo details, cargo Itinerary and voyage itinerary details with reduced manual intervention. This is an application development project which uses Salesforce Aura framework and Lightning Web Component framework. Role Description:

To build flows, process builder to leverage salesforce point and click tools to develop optimized solutions.

To develop reusable salesforce aura components

To use app builder to develop, modify different pages as per the business requirement.

To develop Lightning web components to provide custom solutions with rich UI experience by incorporating Salesforce Lightning Design System (SLDS).

To ensure that integration standards and best practices are followed during development and reviewing of the code.

Creating custom API to call third-party APIs for syncing data between two systems (Rest services)

To perform integrations with third party systems to achieve unique and complex business requirements.

To perform root cause analysis for the complex defects that occur during cross platform transactions.

Project 2: 28-Jan-2019 - 01-Oct-2021 (Wipro Limited) Role: Developer Analyst II Domain: Contact Center

Project Description: Alight Solutions LLC has developed a salesforce product named Service Connect which was built majorly on Salesforce’ s Service Cloud. It utilizes the Out of the Box Service Console for its contact center representatives / supervisors and its salesforce platform for back-end users such as system admin, back-office user, reporting administrator. It has integrations with many databases and telephony systems. A customer community has been built to allow external users such as employees, Managers, HR users, client partner and super users to create/ view records that they/ their sub- ordinates own. This resolved long waiting calls in customer care and resulted in resolving call drops. It uses salesforce service cloud to provide best customer service using the Service Connect product. Role Description: Salesforce senior developer offering salesforce certified knowledge on its platform development, administration, and Service Cloud.

As a Service Cloud consultant, I have designed and developed authentication modules such as Fraud Freeze, Password Authentication and Alternate security model.

Integrated telephony systems such as Cisco and Genesys with Contact Center application to pass critical data from those systems to Salesforce.

Configured Live chat feature in salesforce that enables customers and contact center representatives to better resolve issues in a timely manner.

Developed Visualforce pages using custom and standard controllers to achieve business logic

Configured organization wide defaults for custom and standard objects, sharing settings, criteria-based sharing rules to provide customized solutions to the customer. Project 3: 23-Jul-2018 - 25-Jan-2019 (Cognizant Technology Solutions) Role: Salesforce Developer Domain: Media and Entertainment Project Description: NBCUniversal Media, LLC is an American multinational media conglomerate owned by Comcast. The project Magic uses a Salesforce application for its movie management. It is a heavily customized sales cloud project. The business uses custom objects to store data such as territory contribution rate, marketing costs, and movie rights etc. As it deals with movies, the related records like box office records, theatrical rights are compounded for every week and any update in the parent record could trigger thousands of updates which was handled by salesforce batch and scheduled apex. Role Description: Salesforce senior developer offering salesforce certified knowledge on its platform development, administration, and Service Cloud.

Implemented trigger framework from scratch and optimized existing classes with efficient exception handling reducing the volume of development related support cases by 10%

Worked with business to streamline and transform functional requirements into technical requirements and chalked out the most valuable requirements delivering high ROI.

Worked with client’s marketing team to build a new functionality to clone chatter post and its related objects, handling large data volumes, custom sorting.

Lead the offshore development team and delivered the modules sticking to the project deadline with utmost quality.

Designed sharing architecture for custom objects used by marketing team.

Built multiple lightning components to automate approvals, historical reporting of data, custom screen components to capture distribution data, display and download reports with custom filters.

Project 4: 14-Oct-2015 - 20-Jul-2018 (DXC Technology India Private Limited) Role: Salesforce Developer Domain: Customer Service Project Description: The project Aon Hewitt HR BPO provides services including insurance, pension administration, and health-insurance plans. The client used the Salesforce’ s service cloud platform to leverage all its cloud specific features like live chat, service console, case management, omni channel, customer portal and customer community.

Role Description: Salesforce administrator offering salesforce certified knowledge on its platform’s out of the box functionalities, administration, and Service Cloud.

To perform configuration and customization of the Salesforce platform to meet the business specific requirements such as assignment rules, sharing settings, sharing via apex code etc.

Participate in efforts to develop and execute testing, training, and documentation.

Utilize best practices to perform enhancements, bug fixes as needed to the Salesforce platform.

Test planning and test data setup for test execution

Perform functional testing on the major user stories that makes immense difference in the code to ensure no changes are made in the existing functionality.

Majorly involved in regression testing to break the code and ensure smooth User end experience.

To perform performance and load testing to see the impact of high volume of calls and chats as it is a critical part of service centers daily operations.

Updating the test scripts based on the functionality change for each release. Project 5: 11-Aug-2014 - 09-Oct-2015 (NTT DATA)

Role: Software Engineer Domain: Customer Service

Project Description: Honeywell support project was to track and maintain the products like Thermostats and Portable Heaters that are distributed to its customer. His responsibilities included bug fixes, user creation in the platform, data load and resolving any technical issues. He worked as a quality analyst who writes test plans and test cases to ensure the deliverable is defect free. During this initial stage, he undertook internal training to upskill himself.

Role Description: Software Engineer offering multiple skills like Salesforce Administration, Salesforce Quality Assurance and taking up training organized by the organization to upskill and become relevant in the technical industry.

Undergone transition training where I learnt all concepts in salesforce in-depth taught by best professionals in the organization.

Worked on salesforce administration activities like creating users in production, granting access after thorough investigation using permissions sets, creating sharing rules and its criteria based on the requirements.

Monitored scheduled apex and batch apex and worked on it to resolve the issues that were mailed to the project admin and identifying the root cause.

Involved in creation of test scripts based on the test plan available in the requirement.

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