KEISHIA MCCALL

OBJECTIVE

Utilizing my extensive experience to maximize efficiency of employees and stimulate growth of my company through proactive effort, excellent time management, coordination skills and providing efficient administrative support across the board. Including Hiring, training, supervising, developing, and evaluating personnel providing overall and tactical direction.

PROFESSIONAL EXPERIENCE

Argent Heating and Cooling, LLC, Fairfax, VA 2023- Present

Bookkeeper

Accounts payable

Account receivables

A/R Invoicing

Formatted all payroll from Maxwell software to QuickBooks software

Called customers and sold new and renewed maintenance plans.

Respond to billing request from customers.

Entered all purchase orders from outside vendors.

Record financial transactions and reconcile accounts in accounting software to generate financial statements.

Participate in all aspects of billing and invoicing functions.

Metropolitan Plumbing & Sewer, LLC, Washington DC 2020 – 2023

Principal Owner

Contact homeowners to set up repair appointments. Order supplies, parts, and materials needed to complete warranty work orders. Perform repairs listed on work orders. Return completed work orders daily to warranty office, noting any items that require follow up.

Participate in all aspects of billing and invoicing functions. Deliver superior level of service to a diverse clientele. Research and resolve billing issues efficiently. Process a high volume of orders with a high degree of efficiency, which aide in customer satisfaction.

Supervise the installation, repair, and maintenance of water, plumbing and heating systems; maintain records and files; prepare reports. Plan, schedule and assign the activities of plumbers. Supervise the installation and repair of hot and cold water, oil, steam or gas pipes and necessary connections.

Record financial transactions and reconcile accounts in accounting software to generate financial statements.

Pulling data to develop recurring or one-time reports. Building dashboards for sales or managers to show results. Maintaining databases, spreadsheets and other tools used in data analysis. Locating and fixing errors in reports.

Livegreen Plumbing Services, LLC, Beltsville MD 2014 – 2020

Office Manager

Responsible and accountable for all payment collections with weekly reporting. This includes timely reporting of any missing cash to the Divisional Manager, weekly deposits with relative reporting to Divisional Manager and Finance.

Manage open A/R issues (non-payments, missing payments, returned checks, checks with incorrect amounts, missing documentation, etc.)

Responsible and accountable for cash collection and reporting following the internal cash management process

Manage all permits as instructed by Service Managers, and all inspections: customer scheduling aligned with Technician availability; reschedule inspections due to previously failed inspections, after work is corrected.

Work with Service Managers and Dispatchers to schedule 1:1 technician meeting, fleet maintenance, vehicle inventory, or any other scheduling needs as requested.

Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements

Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department

USA Discounters, Washington DC 2013 – 2015

Office Manager

Implemented, maintained, and reviewed payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions for 150+ employees

Ensured accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.

Processed invoices and managing office budgets for more than 200 clients.

Implemented and maintained procedures/office administrative systems.

Maintained office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.

Popeyes Chicken & Biscuits, Richmond VA 1998 – 2013

District Manager

Monitored and improved restaurant profitability through efficient operations and restaurant visitations

Managed and lead a restaurant management team that will work in maintaining a high level of guest satisfaction by facilitating safe, clean, high quality restaurant operations

Protected the brand and the health and welfare of guests and employees through compliant practices

Built a team of high- performing Restaurant Managers and maximizing operations excellence at the restaurant level.

Promoted a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively

Drove sales through effective execution of restaurant standards and marketing initiatives.

Church’s Chicken, Richmond, VA 1992 – 1998

General Manager

Coordinated daily Front of the House and Back of the House restaurant operations

Delivered superior service and maximize customer satisfaction

Responded efficiently and accurately to customer complaints

Appraised staff performance and provide feedback to improve productivity

Managed restaurant’s good image and suggest ways to improve it

Created detailed reports on weekly, monthly, and annual revenues and expenses if needed.

Trained new and current employees on proper customer service practices

Implemented policies and protocols that will maintain future restaurant operations

Education

Potomac High School, Oxon Hill, MD, Advanced Diploma June 1990

Frostburg State University, Frostburg, MD, Computer Science, 1990-1992 –

32 Credits Completed

Contact this candidate