Customer Service United States
Resume:
JILL WILLIAMS
CONTACT
PHONE
ad140b@r.postjobfree.com
OBJECTIVE
Hardworking and reliable employee with strong ability in project coordination and operations management. Offering strong written and verbal communication skills, problem resolution and leadership. Highly organized, proactive and punctual with team- oriented mentality.
EDUCATION
Willamette University
Bachelor of Science
Communication and Rhetoric
Salem, OR 05/1987
American University
Journalism Minor
Washington, DC 01/1986
United States Senate
Recording Studios
Journalism Intern
Washington, DC 01/1986
EXPERIENCE
Senior Leasing Agent 09/2022 – Current Mark Taylor Gilbert, AZ
Provide first class service when assisting prospective residents, current residents, vendors and other visitors when visiting the community. Conduct tours with prospective residents by personalizing and communicating effectively all features and details of the community. Lead prospective residents through the entire application process. Communicate and create a positive rapport with current and future residents at every interaction.
Actively manage all resident files, accept in office payments, submit accounting tickets to COE, use all tracking tools to help manage apartment availability and status. Continually submit and update Happy Co maintenance tasks for both residents and service team. Assist residents with all ledger questions.
Maintained Mark-Taylor's high brand standards for curb appeal, attention to detail, resident experience, and overall culture. Global Recruiting Program Coordinator 07/2014 – 06/2019
Amazon Seattle, WA
Prioritized needs and delegated assignments to handle multiple projects simultaneously.
Collaborated with cross-functional teams to draft project schedules and plans.
Managed work streams for both routine and special projects simultaneously.
Monitored and coordinated all facets of corporate events, including budget management, venue selection, transportation and entertainment.
Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings. Provided insight regarding job duties to optimize productivity. Provided recruiting activity reports to management utilizing industry- specific software and guidelines.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. Support Specialist; New Category Specialist 07/2012 – 08/2014 Amazon Seattle, WA
Administered product training to all partners, stakeholders and support team, keep everyone updated on operational requirements. Assisted in technical support process refinement to improve customer service and support.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis. Developed training materials, conducted webinars and authored wikis for user training and support use.
Financial Service Representative 08/2010 – 07/2012 Verizon Bellevue, WA
Processed cash, check, and credit card payment transactions. Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Maintained records of accounts.
Monitored all financial transactions and recommended ways to increase effectiveness.
Investment Property Owner 09/2001 – 08/2009 IPG Bellevue, WA
Resolved issues quickly through meticulous research and quick decision making.
Kept records for production, inventory, income and expenses. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Kept up-to-date on all regulatory changes affecting business operations. Directed implementation of strategic business plans to achieve goals and objectives.
Set pricing structures according to market analytics and emerging trends. Operations Manager 08/1989 – 09/1997 US West Cellular; Verizon Bellevue, WA
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Constituent Services Representative 09/1987 – 07/1989 United States Senate Portland, OR
Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction. Reached out to local, state and federal agencies to obtain necessary clearances, certificates and approvals.
Reviewed concerns of constituents to determine required governmental action.
Upheld strong constituent relations with public meetings, community events and robust feedback system through office staff. Maintained up to date understanding of local, regional, national and international news and developments.
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