Customer Service Product Manager

Ana Arias Hernández

**** ****** **, ******** ******* – UTAH

Movil_ 385-***-****/ 385-***-**** *******************@*****.***

SUMMARY OF QUALIFICATIONS

Over 12 years of experience in Marketing

Ease of working in teams to achieve common goals

Strong background in inventories management

Proven skills in staff management

Demonstrated ability in numeracy, customer service and conflict resolution skills

Professional communication skills include fluency in English

PROFESSIONAL EXPERIENCE

Picker Jan 2023 - today

DRIVE Fullfilment

Employee in production line and Machine operator

Dynamic Blending Enterprise Aug – Dec 2022

I had experience in label verification, production lot review, packaging products, closing production orders.

As machine operator I operated liquid filling machines, labeling machines and other machines related with production of all kind of liquids. I managed the team assigned to the production line.

Manager –Owner 2016 – 2021

CREPFLE (Cafeteria), Quito, Ecuador

New products launching and positioning

Weekly sales analysis

Inventory purchasing and restocking

Selection and negotiation with suppliers

Establish work standards and procedures to keep the best quality and customer service in the cafeteria

Promotion design and execution

Cash flow management and bill payment

Product Manager Dental Line 2013 – 2016

Lamosan Pharmaceutical Laboratory, Quito, Ecuador

Responsible for the Planning and Execution of the annual Marketing Plan.

Responsible for the performance and growth of the brands in charge.

Elaboration of Promotional material.

Launching of new products.

Preparation of Promotional and Advertising Campaigns.

Control and Supervision of Dental Visiting Team.

Product Manager General and Cardiovascular Line 2012 - 2013

ACROMAX Pharmaceutical Laboratory, Quito - Ecuador

Responsible for the Planning and Execution of the annual Marketing Plan.

Responsible for the management and Profitability Analysis of the brands in charge.

Elaboration of annual Trade Marketing Plan.

Control and Supervision of the Pharmacy Visiting Team.

Elaboration of Promotional material.

Launching of new products.

Elaboration of Promotional and Advertising Campaigns.

Product Manager OTC 2011

Pharmabrand, Quito - Ecuador

Responsible for the Planning and Execution of the annual Marketing and Sales Plan.

Responsible for the management and Profitability Analysis of the brands in charge.

Elaboration of Promotional material.

Negotiation with Distributors.

Elaboration of Promotional and Advertising Campaigns.

Elaboration of annual Trade Marketing Plan.

Control and Supervision of the Pharmacy Visiting Team.

EDUCATION

Marketing Engineer 2003

Universidad Internacional del Ecuador UIDE, Quito - Ecuador

SOCIAL MEDIA:

Facebook: @AnaAriasBienesRaices

Linkedin: www.linkedin.com/in/ana-dolores-arias-hernandez-9827b63a

REFERENCES

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