Charlene A Johnson

**** ******** ***** *******, ******* 30034

ad13zv@r.postjobfree.com

678-***-****

Professional Statement

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Possess strong work ethic, professional demeanor and great initiative.

Work Experience

Delta Life Insurance Company and

Delta Life Fire and Casualty Insurance

Forest Park, Georgia

June 2014 to December 2021

Cashier/Customer Service/Administrative Support

Accept and process all forms of payment on premiums. Prepare and submit said daily collections premium payments. Answer any and all calls external and internal. Internal calls from district staff, home office and or other district personnel. External calls for any and everything pertaining a customer’s policy. Complete knowledge of forms to assist customer with for policy changes. Basic administrative skills with emphasis on form creation and written correspondence to customers pertaining to policy status.

Wachovia Bank, N.A. January 2008 to

Atlanta, Georgia August 2008

Receptionist/Administrative Support

Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency. Liaised with vendors to order and maintain inventory of office supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development. Disperse incoming and outgoing calls for busy executive office.

Wachovia Bank, N.A. March 2006 to

Atlanta, Georgia December 2007

Relationship Specialist

Developed new customer relations through telephone contact and sales activity.

Increase customer loyalty and retention through relationship rapport, successful resolution of customer daily issues, successfully delivery quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.

Disperse incoming and outgoing calls for busy business office. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Prepared and drafted all outgoing correspondence in a timely manner.

Wachovia Bank, N.A. April 2003 to

Atlanta, Georgia February 2006

First-Place Staffing/Wachovia

Administrative

Relationship specialist, Administrative Assistant, Staffing Coordinator, Receptionist, Human Resources Assistant, and Senior Administrative Assistant

Fragrance Depot November 2001 to

Lawrenceville, Georgia June 2002

Assistant Manager

Sales, cashiering prepared daily bank deposits, store maintenance, ordering for restock

The Limited Clothing Store April 1999 to

Atlanta, Georgia November 2001

Sales Associate

Increased customer loyalty through excellent communications, attention to detail, customer care, successfully met sales goals on scheduled days of $2000-$2700.

Wachovia Bank, N.A November 1999 to

Atlanta, Georgia June 2001

Administrative Assistant/Facilities Management

Successful protection and maintain the integrity of bank personnel and the physical structure. Assured guaranteed customer request of all and any repairs, equipment, furniture, and special room arrangements in a timely manner. Provide security services in accordance with policy and procedures. Lead supervisor participant in supervision and coordination of building renovation projects. Lead troubleshooter for all inquiries and communication with vendors and outsourced companies. Administrative support to department manager, duties included processing and distribution of daily mail, increased meeting efficiency by developing meeting agendas, processing invoices, data entry, spread sheet maintenance, daily, monthly, and weekly reporting.

Education

University of Phoenix June 2012 University of Phoenix, 2014

Criminal Justice Psychology

Associate Degree Bachelor of Science Degree

Summary of Skills

· Microsoft Windows 10, Microsoft Office, Excel, PowerPoint

· 20+ years of experience providing administrative support.

· Energetic and organized Self-starter with professional manner

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