Trevae Cain

Novi, MI 248-***-**** ad13zd@r.postjobfree.com

Professional Summary

Dedicated community health professional eager to contribute to company success through experience, compassion and innovative thinking.

Skills

File and records management

Certified Michigan Community Health Worker

Project Management

Collaboration Talent

Customer service

Microsoft Office

Cultural awareness

Data Entry Systems/Electronic Medical Record (Athena, EPIC, Service Point, WellSky, E-Clinical Works)

Work History

Community Outreach and Enrollment Specialist, 10/2022 to Current

The Wellness Plan Medical Centers- Detroit, MI

Grant Over-Seeing

Submit grant reports for financial review

Properly utilize grant funding for community events and resources

Resource/Options Counseling

Establish and Maintain relationships with community partners

Create and host community health awareness events at clinic sites

Create graphics using Canva for clinic events and health awareness education

Register and Schedule Patients in Electronic Medical Record site (E-Clinical Works)

Resource Center Specialist, 08/2019 to 06/2021

Area Agency On Aging 1-B – Southfield, MI

Long term Care Options Counseling

Evaluate and respond to requests via email, phone, fax and mail within a 24-48 hour period.

Perform telephone pre-screens for community care service programs

Conduct customer service follow-up calls to ensure clients' needs are met.

Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Reached out to individuals eligible for services to solicit applications and offer assistance.

Coordinated referrals and direct support for the elderly and disabled clients.

Information and Assistance Specialist, 05/2017 to 08/2019

Detroit Area Agency on Aging – Detroit, Michigan

Utilize active listening skills to appropriately assess consumer needs in timely manner and conduct person centered planning with consumers.

Assist callers with appropriate referrals and assistance to internal and external programs Build collaborative work relationship with colleagues, including immediate supervisor.

Be familiar with all Detroit Area Agency on Agency programs and events and provide one-on-one assistance to client walk-ins as necessary.

Discusses difficult/complex cases to I&A Supervisor for appropriate action.

Documents customer complaints in writing, and immediately informs I&A Supervisor.

Responsible for adhering to quality assurance standards in performing all daily assignments.

Performs other agency related duties as assigned.

Educated patients on eligibility and affordability options by offering insightful information.

Documented all communication with applicants and inputted information into system using [Service Point].

Communicated with people from various cultures and backgrounds on application process.

Community Health Worker, 08/2016 to 11/2016

The Senior Alliance – Wayne, Michigan

Attend and Maintain Coleman Care Training Work on-site at hospitals, adhering to the Care Transitions Intervention model Conduct follow-up telephone calls to participants of the care transitions program Collect and accurately enter all data into Care Transitions database Coach patients and caregivers on how to access available community resources and interact with healthcare providers as part of their healthcare team.

Educate Medicare patients on what resources were available in their service area to ensure a smooth transition from hospital to home.

residents.

Intern, 06/2015 to 08/2015

Waikiki Health/ Friendly Neighbors – Waikiki, Hawaii

Assisted the elderly in the Waikiki community with activities that help to reduce feelings of loneliness and isolation.

Provided reassurance of safety and well-being to assigned clients Conducted interviews alongside the Community Outreach Coordinator specifically for the Friendly Neighbors program Created and distributed resource lists to the elderly in the community Made daily phone calls to other elder care facilities and community resource facilities in a professional and culturally competent manner Provided companionship, respite relief services to the elderly Acted as a liaison between the elderly and the community Worked with the Friendly Neighbors Outreach Coordinator to ensure services and visits were being completed.

Education

Bachelor of Arts: Interdisciplinary Studies (Health And Society), 05/2016

Michigan State University - East Lansing, Michigan

Affiliations

Volunteer for Meals on Wheels-1yr Sparrow Hospital/Mother Baby-Unit Volunteer-1yr Child and Family Charities/ Mentor-4 months Daughters of the Collective/Mentor -1 yr, MiCHWA-10 Months

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