Luther D. Rankin, Jr.

*** * ******** ***** **********, NC 27407

704-***-****

ad13z4@r.postjobfree.com

Summary of Qualifications: A highly accomplished customer service oriented professional who has demonstrated and maintained high standards of accurate service levels geared to minimize risk. Strong operational and client service qualifications with an impressive track record of significant hands-on experience in transaction processing, customer service, client retention, replenishment, risk management, and the ability to successfully prioritize and provide critical operational and business support.

Skills:

Forklift Certification

Time Management

Attention to Detail

Customer Service

Communication Skills

Self-Motivated

Replenishment

Conflicting Resolutions

Problem Solving

Team Player

Operations

Leadership Skills

Decision Making

Concentration

Organizational Skills

Documentation Skills

Professional Experience:

Lead Splitting Operator- February, 2017 to August, 2022

Bonset America Corporation, Greensboro, North Carolina

Machine operator produced and cut thermoplastic film via the operation

Ensured other operators maintained the required materials to perform duties

Machine operator responsible for monitoring film gauge of film being produced

Detect/Report defective parts or questionable conditions to the department supervisor

Check parts per quality standards and inspect each job running for quality requirements

Review the packing operations

Inspect labels for each job- ensuring they contain the correct information for that specific job

Maintain the work area and equipment in a clean orderly condition and follow prescribed safety regulations

Machine (Floater) Operator- August, 2014 to December, 2015

NGK Ceramics USA, Inc., Mooresville, North Carolina

Identified and assessed anticipated problems, challenges, and opportunities by analyzing daily data and management reports

Encouraged change of processes and procedures to management and operational performance

Worked in a fast-paced warehouse work environment

Planned, organized, and managed projects and set priorities

Demonstrated excellent written and verbal communication skills

Exemplified superior customer service skills while building and maintaining relationships

Answered queries and provided information on the provision of the courier service

Machine Operator- March, 2012 to May, 2014

William T. Burnett & Co., Statesville, North Carolina

Ensure all safety requirements are followed

Ensure all quality standards are met in accordance with the work instructions

Conveys materials from storage or work sites to designated area

Prepared and completed action plans; implementing production, productivity, quality, and customer-service standards

Identified and resolved problems; completed audits; determined improvements; and implemented change

Validated quality processes by establishing product specifications and quality attributes by measuring production, documenting evidence, determining operational and performance qualifications, writing and updating quality assurance procedures

Education:

High School Diploma

oStatesville High School, Statesville, North Carolina

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